View Poll Results: Do you expect email notification from your host for downtime or other major changes?

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  • Of course! I don't have time to check a forum every morning.

    51 89.47%
  • No, host emails are annoying regardless of the subject.

    6 10.53%
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  1. #1

    Do you expect email notification from your host for downtime or other major changes?

    At some point, my host apparently decided to stop sending email notifications of any kind. Customers are expected to check the company's forums every day to see if there are any current or upcoming issues with the servers.


    Do you expect email notification from your host for downtime or other major changes?

    For example, if your domain's IP will change or the link to the control panel will change, do you expect email notification from your host of these events?

  2. #2
    Join Date
    May 2008
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    IP change, yes. Control Panel link change, maybe.

    Anything that could cause an outage a host should contact there customers. Did they tell you that they were not sending email notifications anymore?
    Best Regards,

    Mark

  3. #3
    Join Date
    Feb 2010
    Location
    England, UK
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    IP change or link change, yes - as that kind of thing its not exactly 'expected' or a regular occurrence.

    Perhaps you could use an RSS feed to check for updates (if supported by the hosts forums)
    Last edited by SercoNetworks; 02-05-2011 at 08:15 AM. Reason: Changed wording; possibly could have been construed as self advertising

  4. #4
    Join Date
    May 2008
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    Melbourne, Australia
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    Do you expect email notification from your host for downtime or other major changes?

    For example, if your domain's IP will change or the link to the control panel will change, do you expect email notification from your host of these events?
    Any change if "impact" would be highly advised of sending a notice, if it was a small impact such as a site word change, or a 2 minute upgrade I would not find this notable to send out a mass e-mail to notify everyone of it.

    If nameservers, IP's, or changes to links that will directly impact myself and my service than I would like to know about them
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  5. #5
    Join Date
    Nov 2009
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    of course. I would expect a notification about anything that could interrupt my service.
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  6. #6
    Join Date
    Feb 2011
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    226
    Of course!It is the host's responsibility to notify about the changes.If a customer don't want to get annoyed with emails.He can opt to unsubscribe requesting them not to send.

  7. #7
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    Dec 2010
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    I believe they should, also if they do, its a backup for the host if someone complains about the downtime. They can say "Well we emailed you in advance about the downtime, its your responsibility to check your emails".

  8. #8
    Join Date
    Aug 2007
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    6,882
    Quote Originally Posted by Acheron View Post

    For example, if your domain's IP will change or the link to the control panel will change, do you expect email notification from your host of these events?
    Yes, in such cases an email indication will be always expected.
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  9. #9
    If it's something major like an outage, yes I want to know about it. Minor things I'd rather not be bothered.
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  10. #10
    Join Date
    Dec 2005
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    On planned maintenance or upcoming changes I think an email to all effected customers should be a requirement. Now if it is a small outage a forum or twitter post will do, unless it turns into something extended, then it would be necessary to send an email informing customers of the downtime and the step that are being taken to fix the issue.
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  11. #11
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    Apr 2007
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    Keeping your customers up to date is very important, personally I feel it's better to do too much, than not enough.
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  12. #12
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    Nov 2007
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    Keeping your customers updated in any kind of situation is always important. It's never too much, because if their service is down they want to know whats going on, especially if it's down for a long period of time.

    - Daniel
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  13. #13
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    Quote Originally Posted by TmzHosting View Post
    Keeping your customers updated in any kind of situation is always important. It's never too much, because if their service is down they want to know whats going on, especially if it's down for a long period of time.

    - Daniel
    Hey! TmzHosting is pretty active on WHT.It is a good sign and it makes it's users feel good

  14. #14
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    Quote Originally Posted by youser View Post
    Hey! TmzHosting is pretty active on WHT.It is a good sign and it makes it's users feel good

    And what does this have any relation to the topic at hand???
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  15. #15
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    Feb 2011
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    Quote Originally Posted by Kevin K View Post
    And what does this have any relation to the topic at hand???
    Agree ! That was off-topic

    Apologies
    Last edited by youser; 02-05-2011 at 01:36 PM.

  16. #16
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    Quote Originally Posted by youser View Post
    Hey! TmzHosting is pretty active on WHT.It is a good sign and it makes it's users feel good
    Thank You. As we get more staff in we try to get everyone on the forum to keep everyone updated if anything does happen good or bad .

    - Daniel
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  17. #17
    Join Date
    Jul 2007
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    Ashburn, VA
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    I'd like to know when my services are down. It is never a good thing when I find out about downtime before my provider does.

    Getting an email shows that they care and are aware of any issues.
    Preetam Jinka

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  18. #18
    Join Date
    Mar 2010
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    United Arab Emirates
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    email and SMS notification is good.

    RSS feed sounds also good if a person knows how to look into it.

  19. #19
    Join Date
    Feb 2011
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    Quote Originally Posted by alhadi View Post
    email and SMS notification is good.

    RSS feed sounds also good if a person knows how to look into it.
    I don't know if any host notifies it's customer via SMS.

    Thanks!

  20. #20
    What if the hardware used on the billing system fails or if you keep WHMCS on the same server as your clients? How would you notify them?

  21. #21
    Join Date
    Oct 2007
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    4,033
    I believe you have an option to subscribe to the hosting provider's forum so you should be able to receive email notifications when any announcements are posted. Most of the forum softwares should have this feature.
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  22. #22
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    If it is a major downtime, then yes.
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  23. #23
    We expect all providers to give *advance* notice of *anything* affecting the network. The servers are our own responsibility. It takes only a few seconds to decide whether or not it is important.
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  24. #24
    Join Date
    Sep 2004
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    Smade's Inn
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    I always receive a notice, in fact I have one still sitting on the first page of my GMail inbox.
    WHT is now used as the Universal Hosting Helpdesk.

  25. #25
    Quote Originally Posted by Mark Muyskens View Post
    IP change, yes. Control Panel link change, maybe.

    Anything that could cause an outage a host should contact there customers. Did they tell you that they were not sending email notifications anymore?
    Yes. I queried my host the other night to inquire as to why I couldn't login to my server for 2 days. After several emails back and forth, I was informed that my website had been moved to another server. When I asked why I didn't receive any notification of this prior or even during the process, I received the response below.

    "We stopped sending email notifications for things like this long ago since most users just complained or ignored them. What you can do and what we suggest is register on our forums at [removed] and then just watch the forums for the machine(s) you're on."

  26. #26
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    Quote Originally Posted by Acheron View Post
    Yes. I queried my host the other night to inquire as to why I couldn't login to my server for 2 days. After several emails back and forth, I was informed that my website had been moved to another server. When I asked why I didn't receive any notification of this prior or even during the process, I received the response below.

    "We stopped sending email notifications for things like this long ago since most users just complained or ignored them. What you can do and what we suggest is register on our forums at [removed] and then just watch the forums for the machine(s) you're on."
    That is simply unacceptable and for me would be grounds to fully backup and politely head to a better host who knows how to properly treat customers. If you don't mind my asking, which company is this? You can PM me the name if you don't wish to publicly name them, which sometimes can cause good but does have the potential to negatively backlash on you.
    WHT is now used as the Universal Hosting Helpdesk.

  27. #27
    Join Date
    Jan 2011
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    yes hosts should send emails if there servers are not Fully working sadly must do not contact there customers they wait for there customers to contact them.

  28. #28
    Join Date
    Jan 2008
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    keep clients updated its good, but sometimes emergency its needed and no time providers have to do it, i talk to my own but from my side i expect allways saying something

  29. #29
    Join Date
    Feb 2011
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    Manchester, UK
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    I own a hosting company (not going to go into anymore detail than that) and I would tell customers about any expected downtime (and unexpected as soon as I knew about it).

  30. #30
    All decent hosts which I have used, as a general practice, send an email notification of hardware upgrades, scheduled maintenance, and so on.

    The fly-by-night and the don't-give-a-damn "top ten" type of companies which I have tried generally did not send any notifications of pending maintenance, upgrades, or downtime.

    And yes it is nice to receive an email of any server issues. People seem to be a bit more forgiving if the encountered down time was announced in advanced.


  31. #31
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    Quote Originally Posted by M Bacon View Post
    What if the hardware used on the billing system fails or if you keep WHMCS on the same server as your clients? How would you notify them?
    That should not happen, because you should always put your support system on a different (and redundant) network
    Preetam Jinka

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  32. #32
    yes its inportnet to keep in touch with your customers and emails is the best way i dont have time my self to check an forums everyday to see if there is any problems. and plus i carry my smart phone around with me and use that to check emails so i can keep up to date what is going on when i am out and about as well.

    if i was using an hosting company that stoped sending out emails about updates and changes i will sure look else where as they dont seem to care about keeping in touch with there clients.
    Last edited by charman; 02-06-2011 at 05:17 PM.

  33. #33
    Join Date
    Jun 2007
    Location
    North Carolina
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    As a customer, I would want to be made aware of things occurring that could affect me. I mean... I wouldn't want to receive a notification of a server I am not hosted on being rebooted.

  34. #34
    Customers should be informed well in advance of anything that might affect website availability. Even if the downtime is scheduled for 4AM on a Sunday morning, there could be an adverse impact for a customer that you could never anticipate.
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  35. #35
    Join Date
    Dec 2010
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    Do you expect email notification from your host for downtime or other major changes?

    [For downtime or IP changes yes, I would.

    However if the hosting is cheap / shared i expect nothing.
    That is the reason I pay for quality.

    A work around to the issue of your host to stop sending email notifications, would be to write a small script that checks a website once per day and emails you if that page is updated.

    Or as someone else said subscribe to the RSS feed.


    QUOTE=Acheron;7265323]At some point, my host apparently decided to stop sending email notifications of any kind. Customers are expected to check the company's forums every day to see if there are any current or upcoming issues with the servers.


    Do you expect email notification from your host for downtime or other major changes?

    For example, if your domain's IP will change or the link to the control panel will change, do you expect email notification from your host of these events?[/QUOTE]

  36. #36
    Join Date
    Nov 2010
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    38
    Yes. I would expect a notification

  37. #37
    Join Date
    Aug 2010
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    Dallas,TX
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    yes, we need all information regarding all network issued that related to our services
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  38. #38
    Join Date
    Aug 2010
    Location
    Israel
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    I would love to be notified, but I voted No, because I am realistic and no host is going to send me a notification about downtime.
    It is also an admission on their part and can be used against them if you feel like suing them for damages incurred.
    I check my websites several times a day just to make sure that they are running OK.

  39. #39
    Yes, they should send email notification for you. That's call a good customer support. :-)

  40. #40
    Ya. I agree. A second server with WHMCS or the billing portal would be best.

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