Results 1 to 25 of 68
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01-03-2011, 02:13 PM #1Newbie
- Join Date
- Nov 2010
- Posts
- 20
Don't buy hosting from sitecloud.com
Hello,
Don't buy hosting from sitecloud.com
That is the worst hosting I used from 6_7 years ago until now.
They don't have support!!!
I am waiting 24 hours for a full backup.
You CAN'T GENERATE OR DOWNLOAD BACKUP IN CPANEL.
YOU CAN'T INSTALL SSL IN CPANEL.
I am waiting more than 6 days for a SSL installation.
on of my tickets is in progress now more than 15 days!!!!!!!!! and they don't answer.
They can't install a simple ssl!!!!
They are really scammer.
They don't have technical support. They are online only in after noon (GMT) and you can't find supporters in the morning, noon and ...
You must wait AT LEAST 2 days to solve your problem.
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01-03-2011, 02:18 PM #2Newbie
- Join Date
- Nov 2010
- Posts
- 20
[#QVO-323823]: Urgent - Full backup needed
date: Mon, Jan 3, 2011 at 12:13 AM
I'm waiting yet.
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[#EPX-558887]: SSL PROBLEM
date Tue, Dec 21, 2010 at 10:50 PM!!!!!!!!!!!!!!!!!!!!!!!!!
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[#GKZ-267392]: VERY VERY URGENT - SSL INSTALLATION
date Wed, Dec 29, 2010 at 12:37 AM
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ALL OF THEM ARE IN PROGRESS YET!!!!!!!!!!!!!!!!!!!!
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01-03-2011, 02:19 PM #3Web Hosting Master
- Join Date
- Nov 2009
- Location
- Colombia
- Posts
- 2,150
Wow, I guess their support staff doesn't exist.
Report your domain with them
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01-03-2011, 02:26 PM #4Web Hosting Master
- Join Date
- Mar 2005
- Posts
- 1,937
Have you been hosted by them for 7 years, or are you saying this is the worst host you have had in the past 7 years? If the second one, how long have you been with them, and have you had problems before? Have you tried calling them?
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01-03-2011, 02:30 PM #5Newbie
- Join Date
- Nov 2010
- Posts
- 20
I tried many hosting in last 6_7 years .
I am trying sitecloud for 2 months,
But they don't have technical support really!!!!
Why I can't install my ssl myself???
Why I can't generate and download backup myself???
Why I must wait many days and many hours for a backup.
I can't transfer my site to new hosting because I don't have backup!!!
Live chat is only for general QUESTION!!!
about calling, they can't help really like live chat.
maybe they have 1 person as technical support!!!!Last edited by sep7per; 01-03-2011 at 02:33 PM. Reason: call
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01-03-2011, 02:46 PM #6Web Hosting Master
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- Mar 2009
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- CA
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- 9,350
〓〓 RackNerd LLC - Introducing Infrastructure Stability
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01-03-2011, 03:07 PM #7Newbie
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- Nov 2010
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- 20
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01-03-2011, 03:09 PM #8Web Hosting Master
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- Mar 2009
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- CA
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〓〓 RackNerd LLC - Introducing Infrastructure Stability
〓〓 Dedicated Servers, Private Cloud, DRaaS, Colocation, VPS, DDoS Mitigation, Shared & Reseller Hosting
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01-03-2011, 03:16 PM #9Disabled
- Join Date
- Mar 2009
- Location
- Israel
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- 1,212
Might be you are placed on a faulty server which does not create the backups properly?
I don't understand why hosts sometimes disable the backup feature for their users, its important to have.
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01-03-2011, 03:37 PM #10Newbie
- Join Date
- Nov 2010
- Posts
- 20
3 days ago they said me:
"""Hello,
After careful consideration, based on the amount of aggression and abuse that you have made towards our staff, we will be terminating your web hosting service with us as this is a violation of the terms of service. We will be providing you with full backups of your account and pro-rated refunds."""
Then I bought a server from another site.
Yesterday they said:
"""please note your accounts are already past the 30 day money back period so no refund will be issued. I will update you once the backups are ready & when you can place the cancellation request."""
Also please note I bought one of my accounts LESS THAN 30 days!
They are scammer!!!!
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01-03-2011, 03:39 PM #11Web Hosting Master
- Join Date
- Mar 2009
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- CA
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- 9,350
〓〓 RackNerd LLC - Introducing Infrastructure Stability
〓〓 Dedicated Servers, Private Cloud, DRaaS, Colocation, VPS, DDoS Mitigation, Shared & Reseller Hosting
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01-03-2011, 03:47 PM #12Newbie
- Join Date
- Nov 2010
- Posts
- 20
What can I do when I am waiting for my ssl installation for more than 72 hours?????????
Live chat said everytime:
it is in progress, they will reply you soon...
it is in progress, they will reply you soon...
it is in progress, they will reply you soon...
it is in progress, they will reply you soon...
it is in progress, they will reply you soon...
it is in progress, they will reply you soon...
I sent only fu.. and shut up, 3 DAYS AFTER OPEN THE TICKET !!!
Why I must wait 3 days for a ssl installation????
That's all/...
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01-03-2011, 03:49 PM #13Web Hosting Master
- Join Date
- Mar 2009
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- CA
- Posts
- 9,350
〓〓 RackNerd LLC - Introducing Infrastructure Stability
〓〓 Dedicated Servers, Private Cloud, DRaaS, Colocation, VPS, DDoS Mitigation, Shared & Reseller Hosting
〓〓 www.linkedin.com/in/dustincisneros/
〓〓 My fancy email dustin@racknerd.com
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01-03-2011, 03:57 PM #14Newbie
- Join Date
- Nov 2010
- Posts
- 20
date Wed, Dec 29, 2010 at 12:37 AM
Ticket ID: GKZ-267392
Subject: VERY VERY URGENT - SSL INSTALLATION
Department: Level 1 Support
Priority: High
Status: In Progress
--------
date Wed, Dec 29, 2010 at 1:11 AM
As for dedicated IP's, we do not offer this as this is a clustered environment. If you're looking to install a dedicated SSL certificate, then you will have to "enable ssl" on your account(s), which is $40/year per cPanel account.
Please confirm the charge and we will enable that on your account
--------
I sent the CRT to them:
date Wed, Dec 29, 2010 at 9:26 AM
I sent :
date Fri, Dec 31, 2010 at 10:31 AM
HEY!!!
FU..!!
HOW MANU DAYS I MUST WAIT FOR A INSTALLATION ?????????????
YOU ARE SCAMMER!!!!!
UNDERSTAND?
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01-03-2011, 03:59 PM #15Newbie
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- Nov 2010
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- 20
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01-03-2011, 04:01 PM #16Web Hosting Master
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- CA
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〓〓 RackNerd LLC - Introducing Infrastructure Stability
〓〓 Dedicated Servers, Private Cloud, DRaaS, Colocation, VPS, DDoS Mitigation, Shared & Reseller Hosting
〓〓 www.linkedin.com/in/dustincisneros/
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01-03-2011, 04:03 PM #17Web Hosting Master
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- Jul 2009
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- 639
It is a long time to wait and able to see your frustration; hopefully, you will find a better host once you move.
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01-03-2011, 04:15 PM #18Web Hosting Guru
- Join Date
- Jan 2006
- Location
- Toronto, Canada
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- 265
It is important to add that the employees at hosting companies are people too.. Many of them working hard day-to-day. When a customer replies with a swear word, they are less likely to help.
Even though you had to wait a very long time, escalating on the support rep does not help. I used to work Loyalty and Retention for a cellphone company, and we had to deal with upset customers every single day. In the end, it does not help but drags on the process longer.
For example, when a customer escalates on a member of my staff they flag it directly to a supervisor. Since supervisors work 8 hour days, there may be a delay depending on which one it was forwarded to.
Good luck with your new host, I hope you get your backups.
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01-03-2011, 05:11 PM #19Newbie
- Join Date
- Nov 2010
- Posts
- 20
This is their live chat,
They can say these words every time and every day!!
Please wait for a site operator to respond.
You are now chatting with 'George'
George: Hello, My name is George, welcome to Sitecloud.com, may I have your name and how can I help you today ?
you: hi [#QVO-323823]: Urgent - Full backup needed
George: This is being worked on, you will receive an email once there will be any update made on it.
you: generate download takes only 2 minutes
you: why I must wait 1_2_3 day(s) ?
you: Why ther is not any backup option in cpanel??
you: ?????????????
George: Please wait for the reply back,
you: when? next month?
you: or next year?
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01-03-2011, 05:13 PM #20Newbie
- Join Date
- Nov 2010
- Posts
- 20
Their phone support is like their live chat support!!!!
You can contact to technical support only by email and you must wait , wait , wait , wait ....... to receive a useful reply!!
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01-03-2011, 05:22 PM #21Web Hosting Guru
- Join Date
- Jan 2006
- Location
- Toronto, Canada
- Posts
- 265
Just a side thought, their website looks a lot like Greengeeks, same packages/prices too
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01-03-2011, 05:32 PM #22Web Hosting Master
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- CA
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〓〓 RackNerd LLC - Introducing Infrastructure Stability
〓〓 Dedicated Servers, Private Cloud, DRaaS, Colocation, VPS, DDoS Mitigation, Shared & Reseller Hosting
〓〓 www.linkedin.com/in/dustincisneros/
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01-03-2011, 06:52 PM #23Disabled
- Join Date
- May 2010
- Posts
- 27
Hello,
I thought I would chime in on this to clear it up. The sites look similar because we're owned by the same owner; Trey Gardner.
The customer has been banned from our live chat because of abuse towards our staff, subsequently terminating his service with us as abusing our staff is a violation of our terms of service. We have not suspended his service while we work get everything the customer needs.
We're currently in communication with the customer to provide them a full refund and a full backup of his accounts to have him on his way to find a suitable host for him as the business relationship between the customer and us will not work out.
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01-03-2011, 06:59 PM #24Web Hosting Master
- Join Date
- Mar 2009
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- CA
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〓〓 RackNerd LLC - Introducing Infrastructure Stability
〓〓 Dedicated Servers, Private Cloud, DRaaS, Colocation, VPS, DDoS Mitigation, Shared & Reseller Hosting
〓〓 www.linkedin.com/in/dustincisneros/
〓〓 My fancy email dustin@racknerd.com
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01-03-2011, 07:34 PM #25Junior Guru Wannabe
- Join Date
- Nov 2010
- Location
- Phoenix, AZ
- Posts
- 51
"I only said fu."
Only. And you wonder why all this is happening? Come on...
I only called her a ****, I don't understand why she left me......
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