Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Live Chat? Your thoughts on it?

[RandomMaker]

So I am looking for some alternatives for Live Chat software specifically for Live Zilla and Zopim. Does anyone recommend any alternatives?

THANKS

[David Anderson]

Live Zilla is a free chat software and in my opinion, it is the best software among free ones.

[AvailHosting-Jeff]

Zopim is free as well with limited concurrent chats and active agents.

I've used both and while LiveZilla certainly has the best feature set, I prefer Zopim. I like being able to login through a website and monitor the live chat wherever I happen to be. The flash drive setup with LiveZilla is cumbersome for me.

[Dan Madiou]

I have seen some service providers which use kayako. For me as for end user is is pretty good.

[reswertious-adam]

Kayako is good, it works fine.
You mat try some of the mentioned free chat software and choose the best one for yourself, the OP.

[SercoNetworks]

If your looking for a free Live Chat product then I also suggest LiveZilla.

Paid providers;

Zopim - We have used Zopim, but based on customer feedback switched to another solution; we found that customers thought the chat bar was frustratingly small. We did contact Zopim regarding this but they said it was not possible to change the size.

ProvideSupport, LLC. - Our current solution, we are finding it brilliant. The operator console works with Windows, Linux and MacOS, chat window can be customised, responses can be customised, they have great support, and based on customer feedback its perfect

Kayako - We have tried Kayako, however found the new pricing structure is just way to expensive and outweighs the benefits; we find that WHMCS/ProvideSupport work perfectly for Helpdesk and Live Chat.

[sklimczak]

Originally Posted by RandomMaker

So I am looking for some alternatives for Live Chat software specifically for Live Zilla and Zopim. Does anyone recommend any alternatives?

THANKS

What are your requirements?
What's more important - price or quality?

[lynxus]

Theres plenty out there.
Some better than others, Some expensive some not so..

Try having a look through the WHT wiki :
http://www.webhostingtalk.com/wiki/C..._for_web_hosts

[serhansercan]

Also ia checking livezilla. i am not a professional but i think it is better way.

[iHubNet-Matt]

ProvideSupport may be a good option. It has been working fine for us.

[HostXNow]

I recently switched from LiveZilla to WHMCS Live Chat http://www.whmcs.com/livechat.php.

I think WHMCS Live Chat is much better.

[SiberForum]

I suppose that is better to test all of them and then decide what is better for you. Tastes are not same for different people

[vasho]

I would recommend Kayako-Engage.You can upgrade to Kayoka-fusion later,if you need an integrated help-desk

[ppolo99]

I have used Smartertools Smartertrack which is a ticketing system including a live chat facility, really good. Windows based though

[gotlivechat]

Are you looking to host the server chat software yourself, or did you want that portion hosted for you (so you only need to add a few lines of scripting to process the chats and monitoring)?
Do you have a preference for language - PHP, ASP, ASP.net, etc.?