Here's my story: After several months of searching for a good webhost I posted an ad on Namepros and was contacted by Jonathan Hughes. He had just founded Hostquack (www.hostquack.com
) at the time and he offered me one free month of hosting so I thought, 'what they heck'.
I must admit, he seemed like a bit of a newbie but he seemed to do his best so I was happy with Hostquack. I upgraded my shared hosting to reseller and was paying $8.49 per month for the package I wanted.
A few weeks ago I received an email informing me that 859compute had purchased Hostquack. I was really worried because at the time, I was working at home for the few weeks and was not able to download database backups due to my slow internet connection at home.
I searched for 859compute and actually landed on one of the pages on this site (www.webhostingtalk.com
). Owner of 859compute (www.859compute.com
) Joe Baxter seemed very reassuring. I sent several support tickets and his response time was excellent. Possibly faster than Hostquack's previous owner.
About 2 weeks ago (this could be 3 weeks ago now) one of my clients informed me that their site had been down. I was aware that Joe was shifting clients from Hostquack to 859compute. So I told my client that this downtime was only temporary and their site should be up right after it's been moved to the new server.
A few days later I realized that my sites were down. I waited for about 2-3 days before contacting creating a new support ticket. I was told to change my nameservers to ns3.859compute.com & ns4.859compute.com and that my sites should be up that same day.
My sites were still down 24 hours later so I re-contacted support. They told me that my site seems to be online and that my add-on domains aren't showing...but that they will try to help me solve the problem.
I later found out that I couldn't access cPanel using my username & password (login error). I tried accessing my files via FTP and got authentication error.
I asked joe to help me reset my password so I'll be able to access my files + database. All of a sudden, I realized all my support tickets had been deleted. I opened a new one telling him to please reset my password and that was later deleted as well.
I don't really understand a person's reason for simply ignoring a client when all they want is to access their account through cPanel. My sites being down for this long has costed me financially and in terms of stats as well.
I requested for a chargeback from Paypal and Joe has 'disagreed' to this chargeback. Which really tells you the type of person he is - it's a mere $8.49 and he had not provided the service I paid for at the beginning of the month! Any professional would return their customer's money in a situation like this.
All I want is my databases + files back - I've worked really hard for them, my community sites have data that members have spent a long time posting in, and I also have client blogs that they have spent a lot of time on.
I would have to partially blame Jonathan for this - as he sold the company + clients without informing us (allowing us to opt-out). He sold his company to someone who he probably didn't even know well and threw loyal clients in the hands of a scammer.
I had sent him a final warning this past weekend to just handover my files (I've always used respectable language with him, and he has disrespected me and my business). He has chosen to continuously ignore my emails, delete my support tickets. So I am guessing that my files are forever lost.
It seems as though this guy is buying as many small-scale webhosting companies. Please BEWARE.
Here's 859compute's Facebook page:
It seems as though other clients are facing the same problem. I've done some NS searches as well and it looks as though some of the sites on the nameserver is also offline.
If this guy's having technical issues the least he could do is tell us to be patient and that he's doing his best to resolve the issues. Some of us would understand.
But NO. He is ignoring & in my case - deleting - support tickets. Does it make sense to buy a bunch of webhosting companies - plus clients - and then ignore them to the point where you lose them?
What's nutty is that Joe seems to have an actual 'offline' computer business. He really isn't thinking about the impact of negative reviews can have on his business.
Joe's a member of this community - username: smooth4272
I just found another thread here discussing 859compute:
Guys, I'm sorry that he's putting all of us through so much pain and frustration right now. Many of us have worked incredibly hard on our websites and this extreme downtime is causing unimaginable loss.