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  #1  
Old 01-16-2011, 05:44 PM
Acheron Acheron is offline
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Hawkhost


Via a discount code, I got my first year with Hawhost for $20. The renewal however is $40. Is there any reason I can't just sign up for a new account and pay $20 again? (aside from the work of moving my stuff) Hawkhost has been good but I'm not sure I can justify paying $40 considering my usage is near nil and cheaper options are available. I suppose I thought when I signed up that renewal offers would surface but they never did.



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  #2  
Old 01-16-2011, 05:49 PM
Konrad4 Konrad4 is offline
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I am not sure, you could ask them directly. Or you could do it hope it works. Would you mind sharing this coupon code?

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  #3  
Old 01-16-2011, 05:51 PM
Kevin K Kevin K is offline
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Quote:
Originally Posted by Acheron View Post
Via a discount code, I got my first year with Hawhost for $20. The renewal however is $40. Is there any reason I can't just sign up for a new account and pay $20 again? (aside from the work of moving my stuff) Hawkhost has been good but I'm not sure I can justify paying $40 considering my usage is near nil and cheaper options are available. I suppose I thought when I signed up that renewal offers would surface but they never did.
Why don't you just contact Hawkhost and see what they can work out with you. If your renewal invoice is already generated then you are responsible for that. If you cancel and try to create another account you will surely run into some issues I am guessing.

You should have been aware of the terms of the discount when you first signed up.

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  #4  
Old 01-16-2011, 06:02 PM
TmzHosting TmzHosting is offline
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This isn't a question that you should ask here. Ask their sales department maybe they can work something out for you .

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  #5  
Old 01-16-2011, 06:30 PM
stablehost stablehost is offline
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Usually when you sell web hosting that low, you're making no profit on it, however most hosting companies benefit from you anyways as you tell your friends about your awesome hosting company, etc.

$20/year is nothing for hosting, even $40. You can't afford $3.33/month on your website and email? You spend twice that on a burger at mcdonalds.

  #6  
Old 01-16-2011, 06:43 PM
TonyB TonyB is offline
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Quote:
Originally Posted by Acheron View Post
Via a discount code, I got my first year with Hawhost for $20. The renewal however is $40. Is there any reason I can't just sign up for a new account and pay $20 again? (aside from the work of moving my stuff) Hawkhost has been good but I'm not sure I can justify paying $40 considering my usage is near nil and cheaper options are available. I suppose I thought when I signed up that renewal offers would surface but they never did.

The coupon you signed up for was for 50% off the first payment I imagine. Us offering this on a recurring basis is not sustainable for us without sacrificing our quality of services. We do not offer people these discounts on a recurring basis even if we're contacted because of this. Some users try to game the system by canceling their account and making a new client account and signing up again using a new coupon. This of course adds lots of work and down time for their sites to pull off such a move.

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  #7  
Old 01-16-2011, 07:08 PM
vWiz vWiz is offline
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Talking

Quote:
Originally Posted by Kevin K View Post
Why don't you just contact Hawkhost and see what they can work out with you. If your renewal invoice is already generated then you are responsible for that. If you cancel and try to create another account you will surely run into some issues I am guessing.

You should have been aware of the terms of the discount when you first signed up.
My Thoughts exactly. Best bet: contact Hawkhost first and just ask. If they see your usage and how long you've been a customer, I'm sure upper-management might be willing to cut you some slack.

Most of the time, promotions might say for new customers only . Well if you cancel and re-sign up, i don't think that constitutes you as a new client, just a return client?

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  #8  
Old 01-16-2011, 07:31 PM
pulsemediahosting pulsemediahosting is offline
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There, HawkHost representative have responded. And I fully agree on the part where if they are going to keep the 50% discount code on renewals, it is very hard to sustain.

The quality of service you are currently enjoying MIGHT go down if they can't earn and make a profit to maintain their monthly costs.

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  #9  
Old 01-16-2011, 07:40 PM
csparks csparks is offline
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I would pay the full price, from the time I was at hawk host, they were awesome, probably best host I have ever had. I only moved to goto a more controllable environment.

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  #10  
Old 01-16-2011, 08:29 PM
emckai emckai is offline
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You might run into some issues with their system.

Plus, why not just pay the full amount? It can't be that hard to get 40 dollars in a year.

Anyways, I don't want to judge or whatever.

Would you rather backup all your files, download it, cancel your account. Wait about 48 hours and have your website down for 48 hours.
Create another account hoping your domain isn't still registered on their system. If it is, you won't be able to make an account under that domain.
Once you're through the domain registration, pay another 20 dollars, and then upload your backup. Contact Hawkhost to restore your backup. and hope they don't figure out anything.
I don't know. IMO i would just pay the 40 dollars.

  #11  
Old 01-17-2011, 04:10 AM
Acheron Acheron is offline
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Quote:
Originally Posted by Kevin K View Post
You should have been aware of the terms of the discount when you first signed up.
I was aware but as I said I thought some sort of renewal offer would surface. I didn't expect 50% but I thought something would come up.

Quote:
Originally Posted by nerdie View Post
$20/year is nothing for hosting, even $40. You can't afford $3.33/month on your website and email? You spend twice that on a burger at mcdonalds.
Actually, no I don't spend a dime at McD's or any other fast food chain. I wouldn't give you a nickel for any of that crap. Regardless, I didn't state nor imply that I thought it was expensive. I am just not sure I want to spend it. My last host was $500 a year but at the time it was what I needed. I have used 50MB of traffic this month so I am mainly just using my hosting for email forwarding.

Quote:
Originally Posted by TonyB View Post
The coupon you signed up for was for 50% off the first payment I imagine. Us offering this on a recurring basis is not sustainable for us without sacrificing our quality of services. We do not offer people these discounts on a recurring basis even if we're contacted because of this. Some users try to game the system by canceling their account and making a new client account and signing up again using a new coupon. This of course adds lots of work and down time for their sites to pull off such a move.
I understand completely Tony. If I was trying to put one over on anyone, I wouldn't have posted here as it would have been wiser to keep my mouth shut. I was just inquiring as to whether there was some reason I couldn't.

Quote:
Originally Posted by emckai View Post
Plus, why not just pay the full amount? It can't be that hard to get 40 dollars in a year.
Again, it's not a matter of not being able to pay it. I just don't know if it's personally worth it for me considering I mainly just need email forwarding at this point. As above, I have used 50MB of traffic 17 days into the month.

  #12  
Old 01-17-2011, 11:38 AM
Beachcomber Beachcomber is offline
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Quote:
Originally Posted by TonyB View Post
The coupon you signed up for was for 50% off the first payment I imagine. Us offering this on a recurring basis is not sustainable for us without sacrificing our quality of services. We do not offer people these discounts on a recurring basis even if we're contacted because of this. Some users try to game the system by canceling their account and making a new client account and signing up again using a new coupon. This of course adds lots of work and down time for their sites to pull off such a move.
If a company could afford, as part of their business plan and ROI to offer 50% off for life they would do so. They offered you 50% off your 1st payment to help ease the cost and time spent to move to them and as an incentive to try their services. Their hope was you would find them a good value for the money when it came time to renew and do so at a price that would allow them to meet their costs and margin.

Instead you (the OP) suggest attempting to manipulate their marketing efforts and goodwill by canceling and then re-ordering. You have not mentioned any dissatisfaction with the services but for a few dollars you will screw a provider that has done nothing but live up to their end of the deal. Nice...

Customers like you no one needs, you are in it for yourself and will screw the provider no matter how well they take care of you at every opportunity. You have the integrity and moral compass of a housefly. If you want to cancel for a plan elsewhere that is cheaper, then cancel. You are a break even customer at this point and will not effect HawkHost's ability to pay for paperclips from Staples, believe me you will not really be missed. More importantly, I doubt you can spell "value" and will leave soon anyway because instead of paying for service that you have no complaint about you gotta "have a deal"....I bet you would stop going to Burger King once the dollar menu went to $1.05.

OK, I feel better getting that off my chest....

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  #13  
Old 01-17-2011, 05:49 PM
Acheron Acheron is offline
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Quote:
Originally Posted by Beachcomber View Post
Instead you (the OP) suggest attempting to manipulate their marketing efforts and goodwill by canceling and then re-ordering. You have not mentioned any dissatisfaction with the services but for a few dollars you will screw a provider that has done nothing but live up to their end of the deal. Nice...

Customers like you no one needs, you are in it for yourself and will screw the provider no matter how well they take care of you at every opportunity. You have the integrity and moral compass of a housefly. If you want to cancel for a plan elsewhere that is cheaper, then cancel. You are a break even customer at this point and will not effect HawkHost's ability to pay for paperclips from Staples, believe me you will not really be missed. More importantly, I doubt you can spell "value" and will leave soon anyway because instead of paying for service that you have no complaint about you gotta "have a deal"....I bet you would stop going to Burger King once the dollar menu went to $1.05.

OK, I feel better getting that off my chest....
I am glad you feel better now but you have made a very foolish professional decision in posting such a rude and libelous statement.

If my intent was to deceive anyone, I wouldn't have posted here. Use what little intelligence you possess to consider the logistics of that. Secondly, of course I am "in it for myself." I don't have a business partnership with the hosting company; I am simply a customer. Finally, I have already stated that the issue is whether it is worth it for me t pay $40 a year as I only need email forwarding at this point. No one can answer that but me; however, I was asked and therefore saw it polite to answer. At no point did I complain about the pricing at Hawkhost. In fact, I have made numerous postings on this very forum stating that they are one of the best solutions around for the money.


It is not surprising that your company has faced customer service complaints with your tone and obvious lack of self-control. Next time you have something to say to me, we can do this in person. I am not far from MA and will likely be traveling there by March and can come down to house number 8.

  #14  
Old 01-17-2011, 05:51 PM
MikeDVB MikeDVB is offline
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Acheron - my advice is to just let this thread drop. I'm not taking sides here, but I can tell you that you're likely not going to get the feedback you were after. A majority of the major posters here are providers themselves and as such will likely see things similarly to what has already been posted.

Good luck, either way.

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  #15  
Old 01-17-2011, 06:07 PM
FernGullyGraphics FernGullyGraphics is offline
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Quote:
Originally Posted by Acheron View Post
I am glad you feel better now but you have made a very foolish professional decision in posting such a rude and libelous statement.

If my intent was to deceive anyone, I wouldn't have posted here. Use what little intelligence you possess to consider the logistics of that. Secondly, of course I am "in it for myself." I don't have a business partnership with the hosting company; I am simply a customer. Finally, I have already stated that the issue is whether it is worth it for me t pay $40 a year as I only need email forwarding at this point. No one can answer that but me; however, I was asked and therefore saw it polite to answer. At no point did I complain about the pricing at Hawkhost. In fact, I have made numerous postings on this very forum stating that they are one of the best solutions around for the money.


It is not surprising that your company has faced customer service complaints with your tone and obvious lack of self-control. Next time you have something to say to me, we can do this in person. I am not far from MA and will likely be traveling there by March and can come down to house number 8.
If you feel $40 is not worth spending on your website and since Hawkhost is not willing to extend your discount, perhaps its just better to find another web-host that provides hosting at or around the price you are looking for?

Anyway, just a suggestion. I definitely understand where you are coming from and I definitely understand why Hawkhost cant continue to extend that special pricing to you.

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