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  1. #1
    Join Date
    Apr 2010
    Location
    Toronto, Canada
    Posts
    44

    FREE: Response Time Widget & Report for WHMCS

    I am proud to announce the release of "Response Time" our newest addition to the WHMCS Addon family of products.

    Response Time Report:
    This report is a wonderful addition to your WHMCS reports. It displays your average support time and goes into further depth of individual tickets.

    View a Screen shot

    This report also lets you choose a specific date to start the average time from.

    Response Time Widget:
    This widget allows you to display your average response time to your clients.

    The basics on how to use it:
    Code:
    Code:
    <script language="javascript" src="widgets/averagesupport.php"></script>
    This is a more advanced sample of how the widget works:
    Code:
    Code:
    <script language="javascript" src="widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010&notime=No Support Requests"></script>
    Format is the format of the reply you want back.
    *days displays days.
    *hours displays hours.
    *minutes displays minutes.
    *seconds displays seconds.

    From is the date you want to start the average from.

    No time is the response you want to receive if the average support time returns 0.

    Best of all, it is completely FREE!
    Get It Now!

    - Enjoy
    Last edited by Jamie Harrop; 01-08-2011 at 03:26 PM.
    █ Lead Developer - WHMCS Addon
    █ GeoFilter | OAuth Pro | Response Time

  2. #2
    Join Date
    Nov 2009
    Location
    Mars
    Posts
    37
    Great share. Thanks

  3. #3
    Nice,
    Thanks

  4. #4
    superb...

  5. #5
    Join Date
    Feb 2010
    Posts
    44
    Thanks for sharing :-)

  6. #6
    Join Date
    Jan 2011
    Location
    France
    Posts
    2
    Many thanks How to translate

  7. #7
    Join Date
    Apr 2010
    Location
    Toronto, Canada
    Posts
    44
    Glad to hear everyone is enjoying it!

    Quote Originally Posted by Hosting France View Post
    How to translate
    Good point. We will be releasing a version with language file support shortly.
    █ Lead Developer - WHMCS Addon
    █ GeoFilter | OAuth Pro | Response Time

  8. #8
    Join Date
    Dec 2010
    Location
    Singapore
    Posts
    386
    That's gread addition indeed. Keep the good job(s) up
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  9. #9
    Join Date
    Apr 2010
    Location
    Toronto, Canada
    Posts
    44
    The report now supports multi-languages in WHMCS 4.4.1.

    You can find a sample of the language file addition in "responseTime_lang-sample.txt". Insert your translated variables into "/admin/lang/YOURLANGUAGE.php".
    █ Lead Developer - WHMCS Addon
    █ GeoFilter | OAuth Pro | Response Time

  10. #10
    Join Date
    Mar 2009
    Posts
    3,700
    Hi,

    is it possible let us put the widget on our website?


    and we still can set when the period it is.


    thanx

  11. #11
    Join Date
    Apr 2010
    Location
    Toronto, Canada
    Posts
    44
    Quote Originally Posted by ttgt View Post
    Hi,

    is it possible let us put the widget on our website?


    and we still can set when the period it is.


    thanx
    I am not 100% sure what you are asking. To set a from date in the widget adjust the from variable in the more advanced widget setup. It is worth noting that the from date can be set dynamically.

    Code:
    <script language="javascript" src="widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010&notime=No Support Requests"></script>
    █ Lead Developer - WHMCS Addon
    █ GeoFilter | OAuth Pro | Response Time

  12. #12
    Join Date
    Mar 2009
    Posts
    3,700
    Hi,

    your script let clients login thir whmcs and find what are the average respone time,

    but i hope you can extend the widget,people do not need to login whmcs,

    the widget is viewed for all the public people,

    i could put the widget on my homepage(instead of whmcs logined page),

    and all the public people (include potiential client) can know how long we replay the tickets.



    thanx

  13. #13
    Join Date
    Apr 2010
    Location
    Toronto, Canada
    Posts
    44
    Quote Originally Posted by ttgt View Post
    i could put the widget on my homepage(instead of whmcs logined page),

    and all the public people (include potiential client) can know how long we replay the tickets.
    You can already do this

    The widget does not require anyone to be logged in. All you need to do is to insert the script with a direct link to the widget file.

    For example:
    Code:
    <script language="javascript" src="http://example.com/widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010&notime=No Support Requests"></script>
    Instead of:
    Code:
    <script language="javascript" src="widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010&notime=No Support Requests"></script>
    Notice the first one has a direct reference to "http://example.com/". Replace this with your direct link to your installation of WHMCS.
    █ Lead Developer - WHMCS Addon
    █ GeoFilter | OAuth Pro | Response Time

  14. #14

    didn't work

    i am trying to show it but its not working for me on my wordpress template via feed

    any suggestion ?

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