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01-08-2011, 02:56 PM #1Junior Guru Wannabe
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FREE: Response Time Widget & Report for WHMCS
I am proud to announce the release of "Response Time" our newest addition to the WHMCS Addon family of products.
Response Time Report:
This report is a wonderful addition to your WHMCS reports. It displays your average support time and goes into further depth of individual tickets.
View a Screen shot
This report also lets you choose a specific date to start the average time from.
Response Time Widget:
This widget allows you to display your average response time to your clients.
The basics on how to use it:
Code:
Code:<script language="javascript" src="widgets/averagesupport.php"></script>
Code:
Code:<script language="javascript" src="widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010¬ime=No Support Requests"></script>
*days displays days.
*hours displays hours.
*minutes displays minutes.
*seconds displays seconds.
From is the date you want to start the average from.
No time is the response you want to receive if the average support time returns 0.
- EnjoyLast edited by Jamie Harrop; 01-08-2011 at 03:26 PM.
█ Lead Developer - WHMCS Addon
█ GeoFilter | OAuth Pro | Response Time
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01-08-2011, 03:14 PM #2Junior Guru Wannabe
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Great share. Thanks
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01-08-2011, 03:40 PM #3WHT Addict
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Nice,
Thanks
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01-09-2011, 11:53 AM #4WHT Addict
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- Jul 2009
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superb...
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01-09-2011, 01:57 PM #5Junior Guru Wannabe
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Thanks for sharing :-)
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01-11-2011, 04:49 AM #6New Member
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- Jan 2011
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Many thanks How to translate
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01-11-2011, 03:33 PM #7Junior Guru Wannabe
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█ Lead Developer - WHMCS Addon
█ GeoFilter | OAuth Pro | Response Time
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01-11-2011, 07:20 PM #8Aspiring Evangelist
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- Dec 2010
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- Singapore
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That's gread addition indeed. Keep the good job(s) up
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01-12-2011, 01:18 AM #9Junior Guru Wannabe
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The report now supports multi-languages in WHMCS 4.4.1.
You can find a sample of the language file addition in "responseTime_lang-sample.txt". Insert your translated variables into "/admin/lang/YOURLANGUAGE.php".█ Lead Developer - WHMCS Addon
█ GeoFilter | OAuth Pro | Response Time
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01-29-2011, 08:16 PM #10Web Hosting Master
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- Mar 2009
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Hi,
is it possible let us put the widget on our website?
and we still can set when the period it is.
thanx
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01-31-2011, 01:05 AM #11Junior Guru Wannabe
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I am not 100% sure what you are asking. To set a from date in the widget adjust the from variable in the more advanced widget setup. It is worth noting that the from date can be set dynamically.
Code:<script language="javascript" src="widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010¬ime=No Support Requests"></script>
█ Lead Developer - WHMCS Addon
█ GeoFilter | OAuth Pro | Response Time
-
01-31-2011, 01:25 AM #12Web Hosting Master
- Join Date
- Mar 2009
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- 3,700
Hi,
your script let clients login thir whmcs and find what are the average respone time,
but i hope you can extend the widget,people do not need to login whmcs,
the widget is viewed for all the public people,
i could put the widget on my homepage(instead of whmcs logined page),
and all the public people (include potiential client) can know how long we replay the tickets.
thanx
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01-31-2011, 01:34 AM #13Junior Guru Wannabe
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- Apr 2010
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- Toronto, Canada
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- 44
You can already do this
The widget does not require anyone to be logged in. All you need to do is to insert the script with a direct link to the widget file.
For example:
Code:<script language="javascript" src="http://example.com/widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010¬ime=No Support Requests"></script>
Code:<script language="javascript" src="widgets/averagesupport.php?format=*minutes Minute(s) and *seconds"' Second(s)&from=Dec 30 2010¬ime=No Support Requests"></script>
█ Lead Developer - WHMCS Addon
█ GeoFilter | OAuth Pro | Response Time
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09-24-2018, 12:39 AM #14New Member
- Join Date
- Sep 2018
- Posts
- 1
didn't work
i am trying to show it but its not working for me on my wordpress template via feed
any suggestion ?
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