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  1. #1
    Join Date
    Aug 2010
    Posts
    62

    Account Suspended without warning, what do I do??

    I have been hosting with a company (will not name them till support gets back to me and explains why), but suddenly my account has been suspended without any warning.

    My guess is because I had an adult related blog on the account, but prior to me doing that, I had confirmation from the rep I was speaking to and he said there are no restrictions as long as it's legal content (which it most certainly was).

    I am debating on moving servers, but now with my account locked I can't seem to access any of the data, so I don't know how I can transfer any of the database without access to that.

    Any suggestions what I should do? I hate having my account locked, I can't believe they would do this without warning.

  2. #2
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    19,178
    Chances are if it was done without prior warning, there is a good reason for it. Did you get an email letting you know it was suspended or did you just notice when you checked the site?
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  3. #3
    Join Date
    Mar 2009
    Location
    CA
    Posts
    9,350
    Quote Originally Posted by Stevebeans View Post
    I have been hosting with a company (will not name them till support gets back to me and explains why), but suddenly my account has been suspended without any warning.

    My guess is because I had an adult related blog on the account, but prior to me doing that, I had confirmation from the rep I was speaking to and he said there are no restrictions as long as it's legal content (which it most certainly was).

    I am debating on moving servers, but now with my account locked I can't seem to access any of the data, so I don't know how I can transfer any of the database without access to that.

    Any suggestions what I should do? I hate having my account locked, I can't believe they would do this without warning.
    Hello,

    You need to contact them asking why did your account get suspended.

    Did you also read over their TOS to make sure it was allowed?

    It is possible your host is a reseller and your host the 'reseller" did not pay his/her bill so all the accounts are suspended, only a guess.

    Let us know the out come.
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  4. #4
    Is it against their tos to have adult content?

  5. #5
    Join Date
    Apr 2009
    Location
    inside wht
    Posts
    746
    The only ways is to talk to your host and get your backups . Most of the good companies provide backups . So if you are in a reputed hosting company, then no need to worry , they will allow you to take backup .
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  6. #6
    Join Date
    Aug 2010
    Posts
    62
    To answer some questions, no E-Mail, just checked the site this morning. It has since been un-suspended while the rep looks over why.

    As far as ToS, I just double checked the website, nothing about adult. The typical illegal stuff is mentioned, but nothing of general adult content.

    Their account wasn't suspended because the main hosting site was still online, was definitely a 'me' issue

    I am going to see what the suspension deal is before I consider moving, maybe it was a misunderstanding, but this definitely left a bad taste in my mouth. It's too bad because the rep for the company has been extremely helpful to me with matters, and really enjoyed the server speed.

  7. #7
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,072
    What sort of traffic do you receive? Your site could have been suspended because it was using too much CPU/RAM and interfering with other users. How long ago did you sign-up anyway? It could be a payment issue. You're going to need to contact them, non of us can help you and we're only speculating.
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  8. #8
    Join Date
    Aug 2010
    Posts
    62
    Yea I contacted them, it could be a payment issue, I'm not sure. I'm waiting to hear back from them.

    Traffic was getting around 800 uniques a day network wide and spiked over 2-3k about 7 total times in the past 4 months

    Thanks for the replies guys

  9. #9
    So it seems like you will be able to resolve the issue? That is lucky. In the worst case you will have to find a new host.
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  10. #10
    Join Date
    Aug 2010
    Posts
    62
    Well, I'm still waiting to hear the reason I was suspended in the first place. Now my sites are crawling, but at least they're up

  11. #11
    Join Date
    Aug 2002
    Location
    Bharat
    Posts
    4,808
    While you are on it, do remember to take backup of your hosted accounts, there are applications out there to automate that for you.

    You never know when you are going to need that.
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  12. #12
    Join Date
    Sep 2004
    Location
    Smade's Inn
    Posts
    1,023
    You seemed to have escaped losing your data by a thin hair. I highly suggest that you start making offsite backups. Be it through a service or a generated download to your computer. I pop on my site once a week and have cPanel do a full backup to Remote FTP that simply logs into a FTP server on my computer and sends me the backup.

    Just being suspended out of the blue can happen again, and some companies aren't so great when it comes to backing up accounts. Despite any backups your host claims, please always keep your own set of offsite backups!
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  13. #13
    Quote Originally Posted by MikeDVB View Post
    Chances are if it was done without prior warning, there is a good reason for it.
    Agreed.

    @OP, still no reply from your host yet? It's been 2 hours already...
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  14. #14
    Join Date
    Sep 2005
    Location
    San Diego, California
    Posts
    865
    Quote Originally Posted by Zeyr View Post
    I highly suggest that you start making offsite backups. Be it through a service or a generated download to your computer.
    This is good advice -- make sure you're taking your own backups regularly.

    Do let us know the reason your site was suspended when you find out -- I'm surprised that it seems to be taking them so long to find the reason. Sometimes immediate action has to be taken (for example, if a script is using too many resources and is bringing down the server), but as a courtesy your host should always contact you afterwards to let you know that (a) your account is suspended, (b) why it was suspended, and (c) what actions to take.
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  15. #15
    Join Date
    Apr 2010
    Posts
    421
    you could make it easier if you have a daily offsite backup. so you could freely move to other host and not even bothered to make a thread on wht

    a lesson that always came after your data is locked or being vanished.
    please cmiiw always

  16. #16
    Join Date
    Mar 2007
    Posts
    283
    Change hosting company and move your files somewhere else. I'm sure that you will never get such a issue with for example DownTownHost.

  17. #17
    It really doesn't seem in your provider's best interest to just shut down their clients without warning. I'd wager that they had some faulty contact information somewhere in their system. If they truly did shut you down without warning, I'd get with an account/service rep and request that it never happen again. I'm assuming that you're willing to correct any mistakes that you might have made - billing or otherwise. If you're willing to communicate, they should be too.

  18. #18
    Quote Originally Posted by Deny View Post
    Change hosting company and move your files somewhere else. I'm sure that you will never get such a issue with for example DownTownHost.
    I don't know that you necessarily have to leave your host because of something like this. All hosting providers are prone to mistakes. I'd talk to them about it first. If they were wrong, they should have a chance to make it right with you. It might save you some trouble transferring to another provider in the long run.

  19. #19
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,858
    800 unique visitors per day on a shared web hosting account? Sounds to me like your account might have been suspended for eating up to much resources? It is the end of the month

    In any-case, let us know the verdict?
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  20. #20
    Join Date
    Jan 2006
    Location
    United States
    Posts
    1,386
    Quote Originally Posted by MikeDVB View Post
    Chances are if it was done without prior warning, there is a good reason for it. Did you get an email letting you know it was suspended or did you just notice when you checked the site?
    I once had an account suspended by DME for nothing. They had server issues and left me hanging for 3 days with a suspended account. After three days of me wondering why I was suspended and wondering why my host wouldn't contact me my account use reactivated.

    They told me they had to suspend all the accounts on that server to replace a piece of equipment. While it might be a good reason why it was suspended, neglect played a major role and it almost seems like the same things is happened to this gentleman

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