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Thread: Pacifichost.com
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12-26-2010, 09:31 PM #1Newbie
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Pacifichost.com
I got Pacifichost because they are one of the rare hosting companies that support protection that Clipbucket script is using.
I was lucky to get great black Friday deal so I am not upset since it was only trial for me (I was more upset with Clipbucket but that is another story).
Anyway, I used Pacifichost support at the very start about payment and got prety quick answer.
As of servers they are of course very slow. This evening server was extremly slow. Now is down for some time (an hour or two) What is even worst their support site is also down giving following message.
"Down for Maintenance
An upgrade is currently in progress... Please come back soon..."
So much of the 24x7 hosting. I know this is nothing unusual for cheap hostings but just to write it down. GoDaddy is supersonic jet for them.
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12-26-2010, 09:32 PM #2Junior Guru
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Did they send any notice in advance about the downtime?
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12-26-2010, 09:37 PM #3Web Hosting Master
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That is unfortunate. has this happened before? Hopefully they will be back up soon. Are you planning on switching hosts?
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12-26-2010, 09:39 PM #4Junior Guru Wannabe
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They should inform their clients if there will be a maintenance. In that way clients will expect the downtime and will not panic asking why my server is down? Did you get any notice from them regarding this maintenance?
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12-26-2010, 10:04 PM #5Web Template Master
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Sorry to hear about your bad experience.
The message you were/are seeing is WHMCS's default maintenance message. I'm guessing they are probably performing an upgrade or something.
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12-26-2010, 10:47 PM #6Moving the Web Forward
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12-26-2010, 10:54 PM #7Web Hosting Master
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If GoDaddy is supersonic over them they sure must be on another planet light years away.
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12-27-2010, 01:45 AM #8Disabled
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12-27-2010, 01:50 AM #9Disabled
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many of the popular host are some time ridiculous
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12-27-2010, 02:01 AM #10Web Hosting Evangelist
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I know that recently WHMCS issued an update of their script to offer some more functions. Sounds like they were just updating. WHMCS is about a 30 mb file, may take them some time to get it fully uploaded. Sounds just like you came to them at the wrong time. But i am sorry to hear about your troubles.
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12-27-2010, 02:10 AM #11Disabled
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Yeh, 4.0 is the latest update. It was released a while ago and hosts have the upgrade as their highest priority.
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12-27-2010, 02:37 AM #12█ UnderHost.com Offshore Hosting Solutions and USA/Canadian based servers.
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12-27-2010, 02:56 AM #13Web Hosting Guru
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Yes we were upgrading WHMCS as it is Sunday when our site has less traffic. I'm sorry that the update occurred while you were trying to access WHMCS but I assure you that things are working fine now.
The title of the thread is misleading as this whole thread was created because we upgraded WHMCS.Cody McLain
Founder of PacificHost / AptHost
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12-27-2010, 04:48 AM #14Web Hosting Master
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I think that web hosting company should inform about coming updates and possible downtime.
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12-27-2010, 06:02 AM #15Newbie
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12-27-2010, 06:09 AM #16Newbie
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OK. I will be working with you server more in a next few weeks and I will give update here. I don't want to speak only bad things but there must me at least on your web site some message about the update. I was mad for not being able to access to support hub to see some status message. I didn't know it was part of WHMCS. If I saw message you are upgrading and you will be finished in 2-3 hours I would not say anything. I am glad you are following forum. At least that shows you care what clients says and you try to improve business.
As I said I will post update here.
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12-27-2010, 06:10 AM #17Web Hosting Guru
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Once again, I'm sorry you were unable to access the Client Portal for the 10 minutes it took for us to perform the upgrade. If you have any further questions or unresolved issues please feel free to email management@pacifichost.com
Cody McLain
Founder of PacificHost / AptHost
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12-27-2010, 06:14 AM #18WHT Addict
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You're confirming the rule croboy : you got what you paid for....
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12-27-2010, 06:15 AM #19Moving the Web Forward
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12-27-2010, 06:17 AM #20Newbie
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I would never take Pacifichost if Clipbucket had better list of hosting companies that support their script. At least I didn't pay much for the hosting. I just wanted to share my experiance.
I've used GoDaddy for 3 years (10-15 hosted domains), Lunarpages for 2 years with 10 domains and since recently Hawkhost with couple doamins. I have some experiance in hosting world and know what to expect.
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12-27-2010, 06:21 AM #21Web Hosting Guru
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croboy, I think your going a little far there. Your basing the quality of our entire company because we upgraded WHMCS?
Cody McLain
Founder of PacificHost / AptHost
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12-27-2010, 06:29 AM #22Web Hosting Master
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croboy, I think your going a little far there. Your basing the quality of our entire company because we upgraded WHMCS?
WHMCS upgrade, did you notify clients before hand that you were going to upgrade your WHMCS system?
Whether it be for a few minutes or 60 minutes, you should always notify your clients that an upgrade will be required and inconveniences might be caused.██ l Dedigeeks Shared Wordpress Dedicated Established 2006
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12-27-2010, 06:33 AM #23Web Hosting Guru
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Many companies do not notify their clients of updates. We did it during an off-hour with a limited amount of visitors on the website. The upgrade only took 10 minutes. Therefore notifying thousands of people that we are performing an upgrade when there are 10 visitors on our website is widely unnecessary in my eyes Sean.
Cody McLain
Founder of PacificHost / AptHost
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12-27-2010, 06:46 AM #24Web Hosting Master
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██ l Dedigeeks Shared Wordpress Dedicated Established 2006
██ l Leading AUSTRALIAN Hosting Provider Sydney & Melbourne Datacentres
██ l cPanel/WHM R1Soft Backups 24/7/365 Support SMS Hosting Alerts*
██ l www.dedigeeks.com Managing Director Service Superstars
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12-27-2010, 06:57 AM #25Web Hosting Guru
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I have performed WHMCS upgrades for many large hosting companies over the years and this is the first time a client ever felt the need to open a thread about it...I do suppose there is a first time for everything though.
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