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Katana Man · #1 05-02-2001, 12:18 AM

Well here is a dandy...
Kunal, a forum moderator here, has proudly posted about his new product called The Support Desk.
http://www.webhostingtalk.com/showth...?threadid=9787

What's really sad to see is his site content is a complete rip off from wonderdesk.com. 90% of it is word for word.

Compare these:
http://thedesk.getmonked.net/features.htm
http://www.wonderdesk.com/features.html
(The Support Desk does not even actually have most of the features listed.)

All of his FAQ's copied word for word from the wonderdesk site:
http://thedesk.getmonked.net/faq.htm
http://www.wonderdesk.com/faq.html

Even the license agreement has been copied:
http://thedesk.getmonked.net/license.htm
http://www.webwonderland.com/cgi-bin...ment&package=1

Is this the kind of professionalism you'd expect to see from a company selling you a help desk product? Is this forum moderator setting a good example for others?

Anyone considering buying The Support Desk should be wary. You'll be buying from a 17 year old living in India who doesn't take the time to create his own content, and doesn't believe in copyright infringments.

edude · #2 05-02-2001, 03:29 AM

I see what you mean

he can always change it, take some screenshots

Walter · #3 05-02-2001, 06:44 AM

Damn, and it looked like a good product.
I really don't like such copying (last time I was the victim is about one week!), I will no longer consider it.

SiperNet · #4 05-02-2001, 08:38 AM

Ok, so it`s no longer a good product? I`m still getting it as soon as a couple of bugs are ironed out.

Walter · #5 05-02-2001, 10:08 AM

Good product or not, I don't like people who take things without asking. Even if it's only marketing gag.
If this would happen to you, SiperNet, you will think different. Last time this happened to me is just a week ago, I'm quite sure you will not appreciate it when someone takes content from your website to make money and doesn't ask you.
AND I even think that a moderator of WHT should be a good example for others, just as KatanaMan said.

kunal · #6 05-02-2001, 11:23 AM

ok.. please show me the exact 'same' content...

i mean.. what karana man is saying is like... hosts having the same wording for bandwidth costs or space costs.... is that copy right infringement?

iBiz · #7 05-02-2001, 11:38 AM

Just to clear up a few things, support desk by Kunal is an excellent program written in PHP, wonderdesk is an excellent program written in Perl. There are many support programs on the market that are for sale and for free. All of these programs are very similiar because of their functions and services they provide.
There has been no contact from wonderdesk about this issue (nor is there any need to) and in the age of free enterprise, Kunal's new "Support Desk" software is just the newest competition to a growing market.

Nicholas Brown · #8 05-02-2001, 12:22 PM

.

cbaker17 · #9 05-02-2001, 12:25 PM

mm, its different when you use the companys product then some copying is accepted but when you compete directly with a company and take their content thats different..

SiperNet · #10 05-02-2001, 02:23 PM

Does the Desk do what he has listed in his FAQ and features? If so then how much different do you think it could possably be? I mean what if my hosting plans are similar to someone elses and because we are both using cpanel and whm we have similar content on our site should I say that the other guy is wrong? Or maybe I am wrong! I think we need to get to the issue and say to ourselves, is it a good product? Does it actually do what he has listed? If yes, then why is this going to be blown out of proportion because he has information that is just like wonderdesk? I haven`t read all of it but is it really word for word the same?

Walter · #11 05-02-2001, 02:28 PM

Main parts are taken WORD by WORD. And there are even features currently NOT in his product who are described on the pages....

SiperNet · #12 05-02-2001, 03:06 PM

OK, then it`s just a little silly. If anything he should have tried to change around the wording and not have used features that aren`t even found in the product.

I still want it though!

kunal · #13 05-02-2001, 03:21 PM

Walter, everything that was and is listed, is in the product!

As for the content.. I have re-done the feature listing... hope there are no controversies over it this time..