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[Hetzner] I bought from them didnt recieve it.

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  #1  
Old 12-12-2010, 11:12 AM
Forslund Forslund is offline
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[Hetzner] I bought from them didnt recieve it.


I bought their x5 server for 59 euro + 25 for windows server for 2 Days ago kinda exactly to the time i post now
I recieved an mail like "thanks for ordering a x5 server blbalbalbal"
Now i've mailed em 3 times and no answer
in the mail it was wroten it would be launched at latest 06:50 AM So now im asking wtf is this **** they've drawed money from my account already so anyone been in same situation?

What to do?



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  #2  
Old 12-12-2010, 11:20 AM
ManobanWeb ManobanWeb is offline
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Did you send them a copy of your Photo ID, etc...?

I know it took 48 hours for my first server with them to be setup because I had to send in a copy of my passport.

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  #3  
Old 12-12-2010, 11:35 AM
Forslund Forslund is offline
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I did send of my self but not account holder since it was my dads card

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  #4  
Old 12-12-2010, 11:52 AM
24x7group 24x7group is offline
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Also keep in mind it's weekend and they probably don't deliver new servers on weekends.

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  #5  
Old 12-12-2010, 12:42 PM
remmal remmal is offline
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Hetzner has a very good reputation on the net.
I've not yet tried them but you can be sure that they will not steal your money.

  #6  
Old 12-12-2010, 12:45 PM
ManobanWeb ManobanWeb is offline
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Quote:
Originally Posted by Forslund View Post
I did send of my self but not account holder since it was my dads card
That could cause confusion and maybe delays. Give it some time, if not try calling them on Monday morning and they should be able to help you out.

Hetzner are a good company, so it's not like they'll run away with your money.

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  #7  
Old 12-12-2010, 01:51 PM
vpsdeploy vpsdeploy is offline
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I have too servers with Hetzner and I dont have any facturation probleme... wait a little bit more...

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  #8  
Old 12-12-2010, 02:51 PM
Host Ultra Host Ultra is offline
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Hetzner sales dept only operates during business hours Mon-Fri, not 24 hours or weekends.

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  #9  
Old 12-12-2010, 02:57 PM
skywin skywin is offline
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Quote:
Originally Posted by Host Ultra View Post
Hetzner sales dept only operates during business hours Mon-Fri, not 24 hours or weekends.
That's right, the servers are activated during business hours.

Is totally normal in Hetzner and in most providers.

  #10  
Old 12-12-2010, 02:59 PM
Skream Skream is offline
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Just wait until the Monday.

  #11  
Old 12-12-2010, 04:33 PM
Hetzner_Online Hetzner_Online is offline
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Quote:
Originally Posted by Forslund View Post
I bought their x5 server for 59 euro + 25 for windows server for 2 Days ago kinda exactly to the time i post now
I recieved an mail like "thanks for ordering a x5 server blbalbalbal"
Now i've mailed em 3 times and no answer
in the mail it was wroten it would be launched at latest 06:50 AM So now im asking wtf is this **** they've drawed money from my account already so anyone been in same situation?
What to do?
I would suggest to contact our support on Monday morning. Our sales people work only during business hours. If you behind the identity check, the setup of new standard servers is normally quite fast. Are you sure, that your CC has already been charged? That sounds quite unusual.

  #12  
Old 12-12-2010, 04:41 PM
nibb nibb is offline
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Quote:
Originally Posted by Forslund View Post
I bought their x5 server for 59 euro + 25 for windows server for 2 Days ago kinda exactly to the time i post now
I recieved an mail like "thanks for ordering a x5 server blbalbalbal"
Now i've mailed em 3 times and no answer
in the mail it was wroten it would be launched at latest 06:50 AM So now im asking wtf is this **** they've drawed money from my account already so anyone been in same situation?

What to do?
People dont work on weekends on Germany im afraid. (yes I worked on IT companies there...) Just like they take 2 vacations and 15 sick days per year and only want to work 6 hours. Im afraid Germans are very lazy, and wages are very high, they just count the hours until their Feierabend each day. That said you can never expect the same service from a US company where they have 24/7 support.

People always blame they US for allot of things but I can guarantee you something. They work like horses, thats for sure and the US customer service you will get from a US company is top notch, the best of the world. Sadly no one can compete against this.

So if you ordered Friday from a German company you are screwed until Monday.

  #13  
Old 12-12-2010, 04:51 PM
CretaForce CretaForce is offline
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Hetzner have staff 24/7 on their new location. On old location after 23:00 GMT+1 they can offer support but you have to pay a fee.

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  #14  
Old 12-12-2010, 06:01 PM
unity100 unity100 is offline
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Quote:
Originally Posted by nibb View Post
So if you ordered Friday from a German company you are screwed until Monday.
so that's different with u.s. companies ? come on.

  #15  
Old 12-12-2010, 06:06 PM
unity100 unity100 is offline
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does hetzner offer whm/cpanel ?

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