hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Should a host check the clients scripts / softwares
Reply

Forum Jump

Should a host check the clients scripts / softwares

Reply Post New Thread In Running a Web Hosting Business Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 05-01-2001, 01:59 PM
mpkapadia mpkapadia is offline
Web Hosting Master
 
Join Date: Jan 2001
Posts: 572
Hello All

I want to ask you all what do you do.
As a hosting provider should you be responsible for your clients programs not working.

We have servlets, jdbc ,mysql hosting packages and one of our clients bought the same.
On our package we put up a pre compiled test servlet to ensure that servlets are working for them.

He accused us that Jdbc was not working on our systems and told us that we were not supporting him, the Jdbc driver was very much installed and should have worked as it was functional on a couple of other sites on the same box. This customer does not listen.

Though we have servlet support we do not do much development on java servlet platform so we were in no position to check their long codes.

Still we woke till late night compiled a test servlet which fetched data from a test sql db using servlets and put up on his site just to prove that it was working fine.

Now he asks how are you doing it?

Does a webhost support these.
What we dont like that he accuses of bad support.

I have noticed something , i suppose many of you will agree.
Your least profitable customers create the most troubles for you. We have some resellers who have as many as 30-40 sites with us and they are just magnific to deal with. They are happy with us

But these ppl are not.

Please give your views. Do you support checking client codes.

Regards
Manish Kapdia



Sponsored Links
  #2  
Old 05-01-2001, 02:52 PM
kunal kunal is offline
Web Hosting Master
 
Join Date: Aug 2000
Posts: 2,750
well what you could tell him, is that its the program thats the problem.. not your server.. and he should contact the creator the program...


Your least profitable customers create the most troubles for you.

this is very true

__________________
The Php Support Desk
http://www.phpsupportdesk.com
Custom programming - kunal @ e-phoria.com
http://www.pingzine.com - Ping!Zine. the FREE, FRESH and EXCITING Web Hosting Magazine...

  #3  
Old 05-01-2001, 03:51 PM
veggieyogachick veggieyogachick is offline
Newbie
 
Join Date: Feb 2001
Location: Leesburg, VA USA
Posts: 6
supporting scripts

Hello,

We support the scripts on the server side. So if someone is having a script problem, we do take a look at it to make sure that there's no reason it shouldn't work on the server.

After that, any programming, configuring or coding is up to them. If it's a small CGI script and we know what the answer is right away, of course we'll tell them and/or help them out... and we often make suggestions.

But it's a part of our FAQ that we don't support client's scripts, applets, etc or any other content. Well, we will for $50.00/hour.

Oh and I totally agree with the statement that the least profitable customers are the most problemsome. They seem to expect everything for nothing. sigh....

I also agree with Kunal. If it's nothing obvious to us and it's not a problem on the server, we often tell them they will need to contact whoever the script creator is.

Good Luck!

--roseanne

Sponsored Links
  #4  
Old 05-01-2001, 11:19 PM
DigitalXWeb DigitalXWeb is offline
Web Hosting Evangelist
 
Join Date: Mar 2001
Posts: 524
We try to assist the customer with any script problems where possible. Of course this situation of yours you have proven it is not a server problem , so your best bet unless you want to debug the program or script for them I would suggest telling them to contact the author for assistance. It is very hard to offer support for third party scripts and programs besides normal service paths and what not without getting into debugging it which can become a nightmare.

I agree the least profitable usually is the ones who are the typical problem customers. But you have to take the good with the bad and just grin and bare it..

__________________
Regards,
Brian P.
Digital X Web[TM], LLC
http://digitalxweb.net

  #5  
Old 05-02-2001, 08:51 AM
Jaiem Jaiem is offline
Aspiring Evangelist
 
Join Date: Nov 2000
Location: New York, USA
Posts: 419
You have to make the call on a case-by-case basis.

We support the scripts that come with each plan but generally leave the programming up to the customer. Some tips or insights sure, but direct programming doesn't come with the plan. We can add it or refer them to a webmaster for help but that's an add-on.

__________________
Ocean View Host - http://www.OceanViewHost.com
Affordable web hosting and E-commerce solutions for any size business.


  #6  
Old 05-02-2001, 09:46 AM
mpkapadia mpkapadia is offline
Web Hosting Master
 
Join Date: Jan 2001
Posts: 572
Please note that this servlets were developed by them.
Not pre made packages, or off the shelf scripts

Regards
Manish Kapadia

Reply

Related posts from TheWhir.com
Title Type Date Posted
UK Web Host Shard Hosting Ends Service Web Hosting News 2013-11-18 11:04:08
Host Surf UK Launches US Hosting Plans and Services Web Hosting News 2013-08-22 10:13:19
Spammy Hosting Clients Won't Affect Your Site Ranking: Google Blog 2013-04-10 13:36:07
Web Host Lunarpages Partners to Provide SEO Services to Customers Web Hosting News 2012-10-26 16:31:31
Web Host Infinitely Virtual Provides Customers with QuickBooks via Cloud Web Hosting News 2012-05-17 13:05:06


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?