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  1. #1

    Angry Turnkey Internet asks my credit card details for a PayPal payment [based on country]


    Very well, TurnKey. I'm really impressed by your "deep commitment to customer satisfaction".

    Due to Turnkey Internet's Black Friday 50% off deal, I've purchased the Q9550 with 1 GigE dedicated port via paypal. After that, got an email asking these documents:

    ...
    1) Print and complete the attached CREDIT CARD AUTHORIZATION FORM
    2) Please scan or take a photograph of your Picture ID (driver's license, government ID, or passport).
    3) Please scan or take a photograph of the front and back of the billing credit card you are using for this purchase (it must match the details from item (1) above).
    ...
    I thought it's a regular procedure for credit card payments. But I've paid via PayPal. So sent them my picture ID only.
    They replied back:


    Unfortunately we no longer have any available GigE ported servers available. We can still provision the server, but with a 100Mb link and credit your account accordingly.
    We will also need the form returned, regardless of payment menthod.
    I've asked for another server with 1 GigE port:

    I need GigE port server and paid for it as advertised. Please upgrade me to another equivalent server with 1Gbps dedicated port for same price.
    And the reply:

    Your order will be canceled (and refunded) if full documentation is not provided.

    These 50% off discount deals are at our discretion, you choose to NOT provide every detail we require which

    A) includes copies of the payment method (yes the credit card you used on paypal)

    B) the photo ID

    C) the signed authorization form

    Then the order will be canceled and refunded within the next 8 hours, we don't have time to waste time with fraud.

    Your country (turkey) has the 2nd highest rate of fraud with orders to our company, its not to say YOU ARE FRAUD, but your country is huge on fraud and we will not waste time or risk fraud without the documentation.

    YOUR CHOICE, provide documentation, or we will cancel the order.
    They don't want to waste time because I'm Turkish. Is this rude and racist manner normal in the hosting industry?
    Attached Files Attached Files

  2. #2
    Join Date
    Aug 2006
    Posts
    817
    is not unusual, many companies require these documents to prevent fraud.
    WebSitePanel / Hosting Controller / Smartermail / Installation / Configuration / Troubleshooting / Migrations
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  3. #3
    Join Date
    Jan 2005
    Location
    Scotland, UK
    Posts
    2,539
    Without reading everything, why would you say they are racist? Why do people always play this card.

    They stated a FACT about the country you live in. They even explicitly mentioned that this is because of the country you live in providing large numbers of fraud orders and NOT that you personally were a fraud.

    I couldn't care less about the policies or ins and outs of your problem but WHT should stop allowing these stupid idiotic posts. It really irritates me the way people always play the racist card when things don't go their way.

  4. #4
    Join Date
    Mar 2005
    Posts
    51
    I dont get why would they ask for CC auth form if you are going to pay month by month through paypal? they should have disabled paypal or any other type of payments if they wanted a CC auth form to be faxed/emailed to them.

    Again, as the title says "You have elected to pay for your Internet Services using VISA, Mastercard, etc".. which is not true in his case, he opted to pay via paypal.

  5. #5
    Join Date
    Mar 2010
    Posts
    4,487
    Not sure how this is racist. If they were a Turkish company and 50% or more of there fraud still came from Turkey then yes I am sure they would still say the same thing.

  6. #6
    Join Date
    Mar 2003
    Location
    chicago
    Posts
    1,516
    some companies wont even take orders from turkey be happy they will ever sell you a server.

  7. #7
    Join Date
    Oct 2000
    Location
    Lake Geneva, WI.
    Posts
    1,334
    Quote Originally Posted by Evet View Post

    Very well, TurnKey. I'm really impressed by your "deep commitment to customer satisfaction".

    Due to Turnkey Internet's Black Friday 50% off deal, I've purchased the Q9550 with 1 GigE dedicated port via paypal. After that, got an email asking these documents:



    I thought it's a regular procedure for credit card payments. But I've paid via PayPal. So sent them my picture ID only.
    They replied back:





    I've asked for another server with 1 GigE port:



    And the reply:



    They don't want to waste time because I'm Turkish. Is this rude and racist manner normal in the hosting industry?
    How in the hell is this racist? This is almost VERBATIM what we and every other legitimate host I know of asks for. Fraud is rampant out there and we have to be sure we are dealing with who you say you are.

    Racist? Did I miss something???
    Jeremy Anthony Kinsey (jer@mia.net) - 262-248-6759
    Budget Dedicated Servers/Colocation HostDrive.Com
    cPanel Hosting/Dedicated Servers HostingLizard.Com
    17 Years in the Hosting Business!

  8. #8
    Join Date
    Feb 2005
    Location
    Toronto, Canada
    Posts
    4,429

    racist? assas

    How is that racist?asking for verification is a industry norm these days.
    Terrence | BudgetVM.com | Enzu Inc. | E: terrence.yhap[@]enzu.com | P: (877) 378-3769 x 7008
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  9. #9
    Join Date
    May 2009
    Location
    Hull, UK.
    Posts
    911
    I don't see how this is as all racist? Turkey is a high risk country with a lot of fraud happening, TurnkeyInternet are merely protecting themselves and the possible victim of fraud. Just submit your information and you'll get your server.

  10. #10
    Join Date
    Jan 2002
    Location
    USA
    Posts
    4,539
    I don't find it racist at all, they're just taking proactive steps to stop fraud orders. The special they're running will be attracting a lot of customers, and usually budget services / crazy specials and offers attract a lot of 'questionable' folk.

    I'm pretty sure most hosts have a similar policy for orders placed by high risk countries, I know we do.
    Curtis Mann, Customer Success Specialist
    sales @ jaguarpc.com | (888) 338-5261 | Twitter: @jaguarpc
    JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Idera Idera Backup | Dedicated Servers
    Exceptional Service | Homegrown | Veteran Owned | Operating since 1998!

  11. #11
    Is it legal in US to say "You have yo give us your credit card number because you're black. Yeah, you've paid for the service, but black people has high rate of fraud, so you have to scan your credit card and picture ID"?

  12. #12
    Join Date
    Oct 2000
    Location
    Lake Geneva, WI.
    Posts
    1,334
    I guess the bigger question now is, what race are we talking about. I was not aware Turk was a race. I think its more caucasian and mixed than anything else.

    BTW, I took at look at that PDF for the payment verification. Its almost identical to what we use, minus the logo. I've never had anyone have a problem with it, save for the people that were trying to screw us.
    Jeremy Anthony Kinsey (jer@mia.net) - 262-248-6759
    Budget Dedicated Servers/Colocation HostDrive.Com
    cPanel Hosting/Dedicated Servers HostingLizard.Com
    17 Years in the Hosting Business!

  13. #13
    Join Date
    Dec 2007
    Posts
    1,277
    I don't see any racism but they are in violation of visa and mastercard regulations.

    When you pay with paypal a merchant is not provided with any credit card information _at all_. Using PayPal to process payments is not a merchant account and does not entitle merchants to conduct themselves as accepting credit cards.

    Things might be different if it's going through PayPal virtual terminal but I don't think that's what you did here.

    They should of thanked you for using PayPal since international credit card transactions offer merchants no recourse regardless of the ID you send them.

    Visa and Mastercard regulations are rather restrictive as to what material your allowed to collect from clients.

    I believe they do have a point about Turkey, I think alot of businesses won't conduct business with Turkey just because of the fraud.
    Last edited by woods01; 11-24-2010 at 08:03 PM.
    James Paul Woods
    Operations Manager
    HostKitty Internet Services

  14. #14
    Quote Originally Posted by rasputin View Post
    I guess the bigger question now is, what race are we talking about. I was not aware Turk was a race. I think its more caucasian and mixed than anything else.

    BTW, I took at look at that PDF for the payment verification. Its almost identical to what we use, minus the logo. I've never had anyone have a problem with it, save for the people that were trying to screw us.
    Well, I would send them my credit card details if it's their way to protect themselves. But, if they tell me "We don't have time to waste with someone from Turkey", there must be a problem.

  15. #15
    Join Date
    Oct 2000
    Location
    Lake Geneva, WI.
    Posts
    1,334
    Quote Originally Posted by Evet View Post
    Is it legal in US to say "You have yo give us your credit card number because you're black. Yeah, you've paid for the service, but black people has high rate of fraud, so you have to scan your credit card and picture ID"?
    Are you black?

    Evet, in the US merchants have the right to ask for proof of a person's identity by way of photo ID when payment is made in any other form than CASH.

    You pay by check, charge, paypal, I don't care if you are green and come from Vulcan, I need a copy of your driver's license, photo ID, passport, something!

    Its a completely common practice to ask for photo ID from someone attempting to pay with something other than cash. Its neither racist, nor unethical.

    What exactly makes you think this is racist?
    Jeremy Anthony Kinsey (jer@mia.net) - 262-248-6759
    Budget Dedicated Servers/Colocation HostDrive.Com
    cPanel Hosting/Dedicated Servers HostingLizard.Com
    17 Years in the Hosting Business!

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