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  1. #1
    Join Date
    Apr 2009
    Posts
    360

    Who is the best customer service host company

    I am looking for a server (within $150-$200 per month) that meets the following requirements

    First: customer service (very important for me)
    - 24/7 Monitoring.
    - Fully managed.
    - 24/7 support via online-chat (or phone).
    - Fast customer care (such as addons or custom installations)

    Second: hardware
    - at least 4GB ram ( 6GB preferred )
    - at least 10TB bandwidth
    - 2 X 250 GB space (or better 2 X 500GB)

    Basically I am looking for some kind of service that can take care of just about everything and anything needed to make sure a smooth run of the server.

    From my experience and what I can see here I found that HostGator has an excellent customer service (especially their online chat) but unfortunately that is only for their shared and reseller/vps servers; they do not have similar service for the dedicated servers (ie they do not monitoring servers in addition I think their dedicated servers hardware are all leased and not owned by them)

    Note: I can go to even more than $200/month if the customer service is excellent.

    Any recommendations about this

    thanks

  2. #2
    You could find an unmanaged server with those specs for around that price but will full management I think you need to scale up your budget. Alternatively buy hardware from one vendor and server management from another.
    SceneGroup.net - Providing a better web hosting experience since 2001
    Shared Web Hosting, VPS, Managed VPS, Dedicated Servers and Managed Dedicated Servers

    www.scenegroup.net

  3. #3
    Join Date
    Apr 2008
    Posts
    444
    Hello manhal,

    You will hardly find a managed solution for an indicated price. For a good price I would suggest you quadranet.com, their support is great.

  4. #4
    I am using online.net services. it is best for me.
    The Game is Over

  5. #5
    Go with Dedicatednow,or Liquidweb.
    They're doing well.
    Innovative Monitoring Solutions - Xitoring
    Linux Server Monitoring | Windows Server Monitoring
    Uptime Monitoring | Status Page | SSL Monitoring | API Monitoring

  6. #6
    Join Date
    Apr 2009
    Posts
    360
    Quote Originally Posted by SceneGroup View Post
    You could find an unmanaged server with those specs for around that price but will full management I think you need to scale up your budget. Alternatively buy hardware from one vendor and server management from another.
    I am hoping to find a full managed server at the same provider (i.e hardware + service) for around $200.
    If it is not possible then I guess $250 is the max that I can go with.

  7. #7
    Join Date
    Apr 2009
    Posts
    360
    Quote Originally Posted by Ilya74 View Post
    Hello manhal,

    You will hardly find a managed solution for an indicated price. For a good price I would suggest you quadranet.com, their support is great.
    Thank you for mentioning this company:
    looking at http://quadranet.com/single_servers.php
    I am thinking of this server

    Intel Xeon X3450
    4x2.66Ghz
    4 GB DDR3 ECC
    500 GB space
    $159/mo

    but is this fully managed ?

  8. #8
    Join Date
    Apr 2009
    Posts
    360
    Quote Originally Posted by henault View Post
    I am using online.net services. it is best for me.
    where is this located? do they have an english website?

  9. #9
    Join Date
    Apr 2009
    Posts
    360
    Quote Originally Posted by S4m4N View Post
    Go with Dedicatednow,or Liquidweb.
    They're doing well.
    I am not sure about Dedicatednow but Liquidweb seems to be a very good and reputable host provider, the only downside is that their price is a bit high especially if we add more features, but still one of the best so far.

    Anyone using Liquidweb?

  10. #10
    Quote Originally Posted by manhal View Post
    I am not sure about Dedicatednow but Liquidweb seems to be a very good and reputable host provider, the only downside is that their price is a bit high especially if we add more features, but still one of the best so far.

    Anyone using Liquidweb?
    Liquidweb management service is better than Dedicatednow,
    actually more professional
    Innovative Monitoring Solutions - Xitoring
    Linux Server Monitoring | Windows Server Monitoring
    Uptime Monitoring | Status Page | SSL Monitoring | API Monitoring

  11. #11
    Join Date
    Nov 2007
    Location
    India, USA and Amsterdam
    Posts
    2,581
    Try Wiredtree.com Though they don't have 24x7 live chat support, your tickets will be answered pretty fast. They offer fully managed dedicated servers.

    Dedicatednow is another option to consider for fully managed servers.

  12. #12
    Quote Originally Posted by S4m4N View Post
    Liquidweb management service is better than Dedicatednow,
    actually more professional
    We have been working with DedicatedNOW since a few months back - we have multiple servers from them (both unmanaged and managed servers) and we are very satisfied with their services and network.

    The sales, support and billing requests we have made, has always been handled in a professional, competent and timely manner.
    l Spiral Hosting Limited • Shared • Reseller • Cloud VPS • Since 2003
    l Leading UK and Ireland Hosting Provider • Multiple locations - around the globe!
    l cPanel/WHM • R1Soft Backups • 24/7/365 Support • 99.9% Uptime Guarantee
    l www.SpiralHosting.com

  13. #13
    Join Date
    Aug 2007
    Location
    L.A., CA
    Posts
    3,710

    Red face

    Quote Originally Posted by manhal View Post
    Thank you for mentioning this company:
    looking at http://quadranet.com/single_servers.php
    I am thinking of this server

    Intel Xeon X3450
    4x2.66Ghz
    4 GB DDR3 ECC
    500 GB space
    $159/mo

    but is this fully managed ?
    Hi manhal,
    The standard config pricing on our website is before management, but we do offer server management as an addon. You can contact our sales department at sales@quadranet.com for full information and questions.

    Thanks!
    EasyDCIM.com - DataCenter Infrastructure Management - HELLO DEDICATED SERVER & COLO PROVIDERS! - Reach Me: chris@easydcim.com
    Bandwidth Billing | Inventory & Asset Management | Server Control
    Order Forms | Reboots | IPMI Control | IP Management | Reverse&Forward DNS | Rack Management

  14. #14
    Join Date
    Jul 2009
    Location
    The backplane
    Posts
    1,788
    I'd take a look at Ubiquity, they have a pretty awesome network and support -- plus lots of locations.

  15. #15
    Join Date
    Dec 2010
    Location
    Good question
    Posts
    697
    Quote Originally Posted by manhal View Post
    Anyone using Liquidweb?
    This very website is hosted by Liquidweb ;]

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