Results 1 to 25 of 31
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07-19-2014, 07:54 AM #1Newbie
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- Jul 2014
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- 10
OVH - violation of the terms of service.
Yesterday I got an email saying:
"Dear Customer,
Abnormal activity has been detected on your VPS
- START OF ADDITIONAL INFORMATION -
Despite our legal communications about serious abuse-criminal concerns sent to the administrative contact of the account, you refused or neglected to respond to our notice and/or to apply corrective measures, which constitutes a breach of contract."
This sounds like they have contacted me before, but even their panel doesnt shows anything prior to this email.
I did check my user panel and I saw that the same ticked had been opened and closed within 3 hours.
Few times I asked for explanation, and their last email said:
"Hello,
Your message was received. It was considered, and we decided that there was still a violation of the terms of service. At this point, the decision is made.
Phil @ OVH"
How should I know what this means, and how to prevent this in the future (since I still have active services with them) if they block you and never give you any reason.
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07-19-2014, 08:01 AM #2Web Hosting Master
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- Sep 2005
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- Albany, NY
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- 3,956
I would make sure that you whitelist their domain in any spam filter you have going so you don't miss anything. Other than that, maybe check your panel every few days? Not sure.
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07-19-2014, 08:08 AM #3Newbie
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- Jul 2014
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"I did check my user panel and I saw that the same ticked had been opened and closed within 3 hours."
That was the only email they had sent. And even if I had them blocked, their panel should show their previous email, allowing me to read and reply, but it seems they didnt need my opinion at all so they have made their call to block my vps.
In my opinion, this means if they know the reason, that is all they need to make any derision, or maybe they are shy to explain the reason.
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07-19-2014, 09:00 AM #4Newbie
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- Jul 2014
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- 10
"We hereby inform you of the decision of OVH HOSTING Inc. to terminate your service agreement. You will receive another email explaining how you can retrieve the information hosted on the suspended product."
They also forgot to email me with my backup
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07-19-2014, 02:28 PM #5dd if=/dev/null of=/dev/sda
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- Aug 2010
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- Belgium
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What did you expect.. You got helped by their legendary support (y).
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07-19-2014, 02:55 PM #6Web Hosting Master
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- May 2014
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- 1,213
OVH is popular for its such support!! every 2 days you get to see one such post about OVH. your best option would be to Ring them and speak to them.
You might want to check your spam box again!!█ Crypracks.com | Premium Bare Metal Servers at Budget
█ Powerful Dedicated Servers and VPS servers | Instant Setup
█ Quote ? - Sales @ Crypracks.com
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07-19-2014, 02:58 PM #7dd if=/dev/null of=/dev/sda
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- Aug 2010
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- Belgium
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- 657
I mean, when I first became customer at OVH when they weren't accepting orders outside the EU they kept telling me they would suspend me because my IP addresses were malconfigured.
They never gave me information on how to configure my IP space, not even such as a netmask, and when I calculated the netmask for it it would not work. What I did was configure the IP space for 255.255.255.0 and it (magically) worked. After all the nastygrams they send me they still didn't suspend my services.
Bottom line is that they provide the worst support ever and can't even tell you how to configure an IP block.
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07-19-2014, 03:03 PM #8Web Hosting Master
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- Nov 2006
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- USA
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- 767
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07-19-2014, 03:05 PM #9Disabled
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- Jun 2014
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- Chicago
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- 37
One time I send an email to pay 80euro as they said toget help on a spam problem and never got any help I had to unblock the IP fix the spam problem my self. The only email I got was 7 moths later asking if I needed any help so ovh is a self service automated provider if you know what you are doing is good. Take your back up and restore to another server or another provider.
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07-19-2014, 03:14 PM #10dd if=/dev/null of=/dev/sda
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- Aug 2010
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- Belgium
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07-19-2014, 03:46 PM #11Web Hosting Master
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- Aug 2006
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- Ireland
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- 814
What was it used for? never heard of OVH sending emails like this, must be serious
did you try ringing them? I found their phone support in Dublin good in the past when I used OVH
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07-19-2014, 04:32 PM #12Web Hosting Master
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- Nov 2006
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- USA
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- 767
Indeed, OVH's default allotment is a single IP. The /32 subnet mask will still work as a host route. Did you have a /24 from them? Assigning an incorrect subnet mask can cause issues with broadcast traffic. However, OVH by default will assign a /24 netmask for single IP allocations. I'm not certain what they do for their RIPE/ARIN IP block addons, but the OVH forum indicates you need to use a /32 subnet mask for addon IP blocks.
Last edited by PersonalJ; 07-19-2014 at 04:41 PM.
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07-19-2014, 05:01 PM #13WHT Addict
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- Dec 2010
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- 128
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07-19-2014, 06:15 PM #14Web Hosting Guru
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- Jan 2013
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- Texas
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07-19-2014, 06:31 PM #15Junior Guru Wannabe
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- Jun 2011
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- 67
The netmask does not reflect the ip space they assigned to you, but it tells your node to which network it belongs
As you will only have (non-routed) network connectivity within the same subnet, configuring a 255.255.255.255 netmask will NEVER work because you will have no network connectivity to your gateway...
It'd say try to configure a 255.255.255.255 on your pc. you'll see that you can reach your own pc on the assigned IP, but you will not be able to reach ANYTHING else (not even the config page of your router at your home)
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07-19-2014, 06:41 PM #16Web Hosting Evangelist
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- Aug 2013
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- 495
OP, were you doing something illegal on their server? Communication isn't always the best with them but you haven't indicated what caused them to this action. There's a possibility they're in the right and you might not even realize it.
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07-19-2014, 06:48 PM #17Web Hosting Master
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- Nov 2006
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- USA
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I am aware of this. On a normal network a /32 would not be routed and you would want a /30 at minimum in order to communicate with a gateway. I am referring to the following thread and others on the OVH forums and their documentation in regards to addon IP blocks.
https://forum.ovh.us/showthread.php/...-configuration
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07-22-2014, 05:35 AM #18Newbie
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- Jul 2014
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- 10
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07-22-2014, 05:36 AM #19Web Hosting Master
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- Ireland
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07-22-2014, 05:50 AM #20Newbie
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- Jul 2014
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- 10
No1 would complaint if they had done anything illegal in a country that is strict on internet crime.
I did sent them channel logs and nothing matches the report, but the abuse team failed to respond for 4 days, and the support team has no idea what is going on.
The only reason that I did post this thread is to let everyone know that if they ever have to deal with OVH abuse team, they will suffer.
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07-22-2014, 05:54 AM #21Newbie
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- Jul 2014
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- 10
They do allow irc, http://forum.ovh.co.uk/showthread.ph...-for-OVH/page2
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07-22-2014, 07:12 AM #22Newbie
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- Jul 2014
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- 10
"Unfortunately the abuse team can only be contacted by the online form my colleague provided you.
Sorry for the inconvenience!"
They are giving you time to respond to their email, but the only way to contact them is contact form via the web, which means it doesnt matter if you do reply or not, they wont read anything unless you fill the contact form, which is to report abuse, not discuss an open ticket.
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07-24-2014, 11:06 AM #23Newbie
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- Jul 2014
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- 10
But their first e-mail from the abuse team states
If you consider this complaint to be unjustified and/or if you have implemented corrective measures, please reply this email and provide us with your written comments and observations within forty-eight (48) hours of this email.
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07-24-2014, 11:18 AM #24Newbie
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- Jul 2014
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- 10
The attachment file proves the date they contacted me and I replied back, and they use the timeframe between replies as a reason for blocking me VPS, which shows that they are totally wrong.
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07-24-2014, 05:39 PM #25Radiant Troll
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- Jul 2000
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