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  1. #1
    Join Date
    Sep 2002
    Location
    Earth
    Posts
    2,533

    Purchasing Knowledge Bases

    Hi,

    Does anything know where you can purchase complete or simi-complete knowledgebases for cPanel + WHM + HELM?

    Budget's around US$1000 so I should be able to get something decent?

  2. #2
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    I'm not sure you can purchase complete Knowledge bases. You kind of have to put them together yourself. Add in the live demos too, from someone like demodemo.com.
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  3. #3
    Join Date
    Sep 2002
    Location
    Earth
    Posts
    2,533
    Originally posted by Aussie Bob
    I'm not sure you can purchase complete Knowledge bases. You kind of have to put them together yourself. Add in the live demos too, from someone like demodemo.com.
    I don't have time to write one unfortantlly, that's why I'm after something I can copy and paste into my helpdesk knowledge base

  4. #4
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,036
    Perhaps you could place an ad for an experienced industry person to write a knowledge base for you? Someone you know personally or trust.
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  5. #5
    Can demo at demodemo.com replace knowledge base? Is it sufficient in terms of information to consider it a knowledge base ?

    Any opinion?

    Joshua

  6. #6
    Join Date
    Aug 2004
    Location
    Texas
    Posts
    96
    Originally posted by joshuayip
    Can demo at demodemo.com replace knowledge base? Is it sufficient in terms of information to consider it a knowledge base ?
    Yes and no. For the average person, it would be sufficient, and even chosen over textual knowledge bases, but there will always be the few people who get into a frenzy because they couldnt find what they needed, and have some issue, and cannot look at flash tutorials.

    Both video tutorials and a regular text based knowledge base would be fine.


    As for the tutorials, try someone who writes hosting related articles, as they love to write as well as have an understanding of the industry.
    MetricHost :: High Quality Affordable Web Hosting Solutions
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  7. #7
    Join Date
    Aug 2004
    Location
    Indiana
    Posts
    1,205
    I would find an established company with a good knowledgebase and have them manage it

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