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Thread: Kayako and WHMCS
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10-31-2008, 08:50 AM #1Web Hosting Master
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Kayako and WHMCS
Hello! I am planning on purchasing Kayako Support Suite
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10-31-2008, 08:58 AM #2Web Hosting Guru
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I'm sure you can integrate the Kayako support into WHMCS
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10-31-2008, 10:32 AM #3Junior Guru Wannabe
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Quote:
Originally Posted by LaptopFreak
Hello! I am planning on purchasing Kayako Support Suite
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10-31-2008, 11:21 AM #4Web Hosting Master
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Will they have Kayako's account automatically?
I don't really need a login share, but a billing and support helpdesk seperated, while it is somehow automated that they have a helpdesk account.
__________________~We are humans, we all have our weakness~
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10-31-2008, 11:25 AM #5Aspiring Evangelist
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If you have kayako and whmcs and you configure in WHMCS that you are using Kayako.
All tickets will go through Kayako.
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10-31-2008, 11:25 AM #6Junior Guru Wannabe
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Quote:
Originally Posted by LaptopFreak
Will they have Kayako's account automatically?
I don't really need a login share, but a billing and support helpdesk seperated, while it is somehow automated that they have a helpdesk account.
Here's how it works: When a client logs in on Kayako with his WHMCS email address and password, Kayako will simply process the login so that the client can submit/read tickets, etc. Also, Kayako will automatically login the client in WHMCS! If he uses a non-WHMCS email address and password to login, Kayako will simply check its own database to perform a regular login.
The other way around works too: When the client logs in on WHMCS, he'll automatically be logged in on Kayako.
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10-31-2008, 11:28 AM #7Web Hosting Master
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What about tickets? If they made a ticket at WHMCS instead of Kayako?
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10-31-2008, 02:41 PM #8Web Hosting Master
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They won't make a ticket in WHMCS, it will most likely redirect them to the kayako helpdesk and process the ticket through that. Atleast as long as everything is setup properly.
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10-31-2008, 02:42 PM #9Aspiring Evangelist
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Quote:
Originally Posted by Sheps
They won't make a ticket in WHMCS, it will most likely redirect them to the kayako helpdesk and process the ticket through that. Atleast as long as everything is setup properly.
The Kayako "form" is integrated into WHMCS at the moment you choose to use Kayako in the support configuration.
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10-31-2008, 03:21 PM #10Web Hosting Evangelist
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When you integrate Kayako with WHMCS the links in the WHMCS portal for tickets, downloads, announcements and knowledgebase are replaced with the kayako desk wrapped in the WHMCS page.
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10-31-2008, 03:32 PM #11
Quote:
Originally Posted by JstTom
Here is the login share module: http://forums.kayako.com/f78/kayako-...-module-14359/
This will share your users login information for both WHMCS and Kayako
The loginshare is unnecessary, kayako is handled directly through WHMCS, you just need to edit the email templates and point them to WHMCS instead of kayako for replies, etc.
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10-31-2008, 03:58 PM #12WHT Addict
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I have to say that I found the overall integration a little tacky - I think it could be done much better. If you're only going to be using Kayako to allow users to create tickets, then you'd be better off with sticking with WHMCS's built in support system.
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10-31-2008, 04:24 PM #13WHT Addict
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I'm not 100% sure on your original query, but make sure of the following scenario.
Last I utilized Kayako, it doe