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Thread: Outsource support
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06-23-2014, 01:24 AM #1Web Hosting Master
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Outsource support
Hey Guys
As my business is growing, I will be looking into getting additional support soon. I am looking at a per ticket solution.
I am looking at some 3rd party outsourced support and wondering if some can offer any suggestions or recommendations.
Also what questions should I ask of them, so things are clear on what is supported. I do not want any surprises.
thanks everyone
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06-23-2014, 04:31 AM #2The Linux Specialist
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Moved > Managed Hosting and Services .
Specially 4 U
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06-23-2014, 07:15 AM #3WHT Addict
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Hi APX,
Please have a look on list of server management and outsourced support companies here
http://www.webhostingtalk.com/wiki/C...ver_management
Questions to be asked
1, What is the per ticket rate? You can get it from 2$/ticket, i think
2, Will it cover L1, L2 and L3 issues?
3, Will you support unlimited reply on tickets?
4, What is the availability of support team? most of the companies, it is 24/7
5, What is the experience level of support team? In most companies, per ticket support is handled by low experienced Admins.Ideamine Technologies
http://www.ideaminetech.com, sales(a)ideaminetech.com
Server Management|Outsourced WebHosting Support| Managed Cloud Services
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06-23-2014, 07:36 AM #4Web Hosting Master
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Thanks for the reply. #3 I would not have thought of.
Also thanks for the link
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06-23-2014, 08:59 AM #5Disabled
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The provided link is for server management companies. There is another list for companies that offer outsourced support at https://www.webhostingtalk.com/wiki/...g_tech_support
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06-23-2014, 09:00 AM #6Web Hosting Master
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Excellent
thank you very much
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07-01-2014, 12:13 PM #7Web Hosting Master
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You might want to check with bobcares, They have a good reputation in the Hosting Support Industry
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07-01-2014, 02:27 PM #8Web Hosting Master
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Contact admin@primeweb.in , well experienced tech will work on per ticket plan..
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07-01-2014, 04:53 PM #9Junior Guru Wannabe
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Wow $2 per ticket? Is that per reply or for the entire ticket, regardless the amount of replies?
That sounds like it can get steep. My friend used to get paid like $0.10-$0.20 per reply, but his employer was a scumbag too..
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07-02-2014, 10:30 AM #10Web Hosting Evangelist
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+1 for bobcares, though they can be expensive.
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08-01-2014, 01:28 PM #11Web Hosting Guru
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08-02-2014, 11:47 AM #12Web Hosting Master
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Thanks for replies everyone
Not it will be for lvl 1 stuff.
I am not sure what the difference between lvl1 and lvl2 is to be honest.
But pwd resets, WP issues, DNS issues, nothing rocket science.
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08-03-2014, 11:58 AM #13Web Hosting Evangelist
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Is there a reason why you prefer a per ticket basis rather then just unlimited work? I think you need to look at costs as well to see if it is worth it to do it that way. You can look at platinumservermanagement.com and they offer unlimited support which is so much better. I don't want to have to worry about having to pay per ticket so makes it easier for me that they offer unlimited amount of work on servers.
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08-03-2014, 05:05 PM #14Web Hosting Master
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Thanks for your feedback.
I do not need PSM or service like them. I just need lvl 1 support to take care of every day tickets
I have narrowed it down to..
outsourcehostingsupport.com
iserversupport.com
bobcares.com
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09-10-2014, 09:14 AM #15Web Hosting Master
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Hi,
If you have a growing business, then you should just move a level up rather than to get level-1 support to get projects stabilized quicker and grow even faster.www.24x7servermanagement.com
Server Management, Server Security, Server Monitoring.
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09-10-2014, 02:05 PM #16Web Hosting Master
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Everyday tickets can basically cover anything and everything. I understand that level 1 techs is all you are looking for but as Srv24x7 rightly said, there is no point in having a level 1 team doing the same stuff daily. A growing business needs to be proactive to sustain growth and a combination of level 1 and level 2 could do wonders for you.
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09-11-2014, 03:17 AM #17Web Hosting Master
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Thanks for the feedback guys. I really do appreciate it. But for this business venture lvl1 is all that needed.
I found cliffsupport and will give them a try.
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