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  1. #1
    Join Date
    Feb 2006
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    Passphrase for restoring R1soft backups

    When I try to restore R1soft backups, I am asked for a passphrase. The CPanel password does not work, and I am unable to restore the backup myself. I am facing this problem for multiple backups across different web hosts.
    Has anyone faced this problem and / or know of a solution?

    Thanks

  2. #2
    I suppose you need to apply to the people which provide that solution for you.

  3. #3
    Join Date
    May 2008
    Location
    Melbourne, Australia
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    When I try to restore R1soft backups, I am asked for a passphrase. The CPanel password does not work, and I am unable to restore the backup myself. I am facing this problem for multiple backups across different web hosts.
    Has anyone faced this problem and / or know of a solution?
    ^ As above, you would find more information if you contacted your webhost. We cannot restore your password for you and we are not your provider so there is very limited we can do to assist you.
    l Dedigeeks Shared Wordpress Dedicated Established 2006
    l Leading AUSTRALIAN Hosting Provider Sydney & Melbourne Datacentres
    l cPanel/WHM R1Soft Backups 24/7/365 Support SMS Hosting Alerts*
    l www.dedigeeks.com Managing Director Service Superstars

  4. #4
    Join Date
    Apr 2001
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    Paradise
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    Quote Originally Posted by dnki View Post
    When I try to restore R1soft backups, I am asked for a passphrase. The CPanel password does not work, and I am unable to restore the backup myself. I am facing this problem for multiple backups across different web hosts.
    Has anyone faced this problem and / or know of a solution?

    Thanks
    Have you tried entering the cpanel password?
    Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
    LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
    Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
    DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore

  5. #5
    Join Date
    May 2008
    Location
    Melbourne, Australia
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    The CPanel password does not work
    Have you tried entering the cpanel password?
    I assume he did
    l Dedigeeks Shared Wordpress Dedicated Established 2006
    l Leading AUSTRALIAN Hosting Provider Sydney & Melbourne Datacentres
    l cPanel/WHM R1Soft Backups 24/7/365 Support SMS Hosting Alerts*
    l www.dedigeeks.com Managing Director Service Superstars

  6. #6
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    Quote Originally Posted by Sparrow-Sean View Post
    I assume he did
    Thanks! missed that
    Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
    LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
    Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
    DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore

  7. #7
    Join Date
    Oct 2009
    Posts
    304
    Quote Originally Posted by Sparrow-Sean View Post
    ^ As above, you would find more information if you contacted your webhost. We cannot restore your password for you and we are not your provider so there is very limited we can do to assist you.
    agreee...

    -----------------------
    what about trying all the other passwords you have with that web host? only the ones related to cpanel and root of course

    did you try to perform a R1soft backup and look if there is no hint for what the password could be?

  8. #8
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,861
    It would be the cPanel username and password if your host has cPanel integration enabled.

    You'd also need to know the host description though, which could be anything. Contacting your host is the only way to find out why it won't log you in.

  9. #9
    Join Date
    Feb 2006
    Location
    India
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    858
    The host could restore the backup and was not able to replicate the error. Could it be an ISP or computer specific problem?

  10. #10
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,861
    It could be a couple of things -

    - Were you logging in using the correct URL? i.e http://1.2.3.4/cp
    - If you're a reseller, were you trying to login to a subaccounts backups? It'd fail unless you logged directly into their cPanel

  11. #11
    Join Date
    Feb 2006
    Location
    India
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    858
    For login , I use the Cpanel login and click on the R1soft restore icon.
    These are for my accounts where I am the end customer.

  12. #12
    Join Date
    Apr 2001
    Location
    Paradise
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    12,052
    Contact to your host, it seems like the Buagent is down or with problems, ask him to restart it.

    Also, try to access to your cpanel (and after that to r1soft) using another browser.
    Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
    LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
    Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
    DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore

  13. #13
    Join Date
    Jun 2010
    Location
    Arizona
    Posts
    200
    Contact the host.

  14. #14
    Join Date
    Feb 2006
    Location
    India
    Posts
    858
    Thanks for the suggestion, is any particular browser recommended?

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