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Thread: Secured Servers Down
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06-23-2011, 07:17 PM #1Newbie
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Secured Servers Down
Secured Servers appear to be down.
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06-23-2011, 07:21 PM #2Problem Solver
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They are not completely down, we are seeing outages/packetloss from some locations only.
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06-23-2011, 07:24 PM #3Junior Guru
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- May 2009
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I have this reply from SS:
Hello,
We are currently experiencing network issues and will provide any updates as soon as they are available. Thank you for your patience and understanding.
-- Henry R NOC Services Engineer Secured Servers NOC Services Team Email: support@securedservers.com Phone: (866) 354-5509
roberto
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06-23-2011, 07:32 PM #4VPS Like a Boss!
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looks like some of their carriers are down only traffic from level3 is working
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06-23-2011, 07:34 PM #5Junior Guru
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Please be advised we are now 100% back online. If you are still experiencing troubles, please contact our 24/7 NOC staff. While we are still waiting on the official RFO from our network team, I do have a little information as to the cause of this outage.A little while ago, one of our core routers suffered a major supervisor failure, because we run redundant supervisors, the failover was successful, however, because of the size of the routing database, there was a short delay before the redundant system had fully taken the load.As some of you may already know, we are currently in design phase of a massive network overhaul and our customers will be kept up to date as we move into the implementation phase later this year.Your business is important to us and we take events like this seriously, we will of course honor any SLA requests.
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06-23-2011, 07:37 PM #6VPS Like a Boss!
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one of our servers still down actually yes there's already ticket about it.
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06-23-2011, 07:39 PM #7Newbie
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Same here, still down, ticket is in and contains the same response as in the 3rd post above.
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06-23-2011, 07:41 PM #8Junior Guru
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- May 2009
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My server still down, I have a ticket opened.
roberto
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06-23-2011, 07:50 PM #9Junior Guru
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Just talked to networking - there were some switches that did not properly fail over, they are working on getting all of them fixed as we speak. Trying to update everyone with the latest information that I have. Please understand that this is not an offical RFO and one will be sent out once everything has been taken care of.
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06-23-2011, 07:56 PM #10WHT Addict
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- Jun 2009
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My server just came back online. Lets see if it stays up.
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06-23-2011, 07:58 PM #11VPS Like a Boss!
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looks ok now.
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06-23-2011, 08:00 PM #12Junior Guru
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looks up now.
roberto
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06-23-2011, 08:01 PM #13Newbie
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- Mar 2004
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Up here as well.
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06-23-2011, 08:13 PM #14Web Hosting Master
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06-23-2011, 08:16 PM #15Junior Guru
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I cannot go into too many details right now - but the budget has been approved and we are currently in design phase. More information will be coming out soon about it.
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06-24-2011, 06:30 AM #16Junior Guru
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- May 2009
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I'm still having packet lost with my server. Anyone have this issue now ? I have other ticket open.
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06-24-2011, 11:22 AM #17Junior Guru Wannabe
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- Aug 2002
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mine was for 10 minutes according to montastic and 43 according to pingdom.
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07-19-2011, 06:09 PM #18VPS Like a Boss!
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looks like down again?
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07-19-2011, 06:10 PM #19Web Hosting Master
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Yep, it looks like they are completely down this time.
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07-20-2011, 11:34 AM #20Web Hosting Master
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Any update here on why they keep going down.
The worst part about this is the backend network is also going down...
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07-20-2011, 11:39 AM #21Junior Guru
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From me (Argentina) all works fine, any issue.
roberto
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07-20-2011, 03:23 PM #22Junior Guru
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I haven't noticed any outages here. No packet loss from my pings at the moment. Looks like it wasn't everyone who was affected. Probably just some switches as "smithc" relates.
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07-20-2011, 03:29 PM #23Web Hosting Master
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- Jul 2005
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The outage was yesterday, not right now.
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07-20-2011, 04:15 PM #24Web Hosting Master
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- Houston, TX
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And Saturday the backend network was down about 12 hours for myself.
I talked to Jordan today on the phone and he reassured me things are going in the right direction and they appear to be spending the necessary capital on the necessary equipment to ensure their network can grow.
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