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  1. #1

    Secured Servers Down

    Secured Servers appear to be down.

  2. #2
    Join Date
    Mar 2003
    Location
    California USA
    Posts
    13,681
    They are not completely down, we are seeing outages/packetloss from some locations only.

  3. #3
    I have this reply from SS:

    Hello,

    We are currently experiencing network issues and will provide any updates as soon as they are available. Thank you for your patience and understanding.

    -- Henry R NOC Services Engineer Secured Servers NOC Services Team Email: support@securedservers.com Phone: (866) 354-5509


    roberto

  4. #4
    Join Date
    Jul 2009
    Location
    New Zealand
    Posts
    2,331
    looks like some of their carriers are down only traffic from level3 is working

  5. #5
    Join Date
    May 2009
    Location
    United States
    Posts
    223
    Please be advised we are now 100% back online. If you are still experiencing troubles, please contact our 24/7 NOC staff. While we are still waiting on the official RFO from our network team, I do have a little information as to the cause of this outage.A little while ago, one of our core routers suffered a major supervisor failure, because we run redundant supervisors, the failover was successful, however, because of the size of the routing database, there was a short delay before the redundant system had fully taken the load.As some of you may already know, we are currently in design phase of a massive network overhaul and our customers will be kept up to date as we move into the implementation phase later this year.Your business is important to us and we take events like this seriously, we will of course honor any SLA requests.

  6. #6
    Join Date
    Jul 2009
    Location
    New Zealand
    Posts
    2,331
    one of our servers still down actually yes there's already ticket about it.

  7. #7
    Same here, still down, ticket is in and contains the same response as in the 3rd post above.

  8. #8
    My server still down, I have a ticket opened.

    roberto

  9. #9
    Join Date
    May 2009
    Location
    United States
    Posts
    223
    Just talked to networking - there were some switches that did not properly fail over, they are working on getting all of them fixed as we speak. Trying to update everyone with the latest information that I have. Please understand that this is not an offical RFO and one will be sent out once everything has been taken care of.

  10. #10
    Join Date
    Jun 2009
    Location
    Los Angeles, California
    Posts
    144
    My server just came back online. Lets see if it stays up.

  11. #11
    Join Date
    Jul 2009
    Location
    New Zealand
    Posts
    2,331
    looks ok now.

  12. #12
    looks up now.

    roberto

  13. #13
    Up here as well.

  14. #14
    Join Date
    Aug 2004
    Location
    Houston, TX
    Posts
    1,405
    Quote Originally Posted by smithc View Post
    As some of you may already know, we are currently in design phase of a massive network overhaul and our customers will be kept up to date as we move into the implementation phase later this year.
    Can you please detail this overhaul you guys are doing?

  15. #15
    Join Date
    May 2009
    Location
    United States
    Posts
    223
    I cannot go into too many details right now - but the budget has been approved and we are currently in design phase. More information will be coming out soon about it.

  16. #16
    I'm still having packet lost with my server. Anyone have this issue now ? I have other ticket open.

  17. #17
    Join Date
    Aug 2002
    Posts
    78
    mine was for 10 minutes according to montastic and 43 according to pingdom.

  18. #18
    Join Date
    Jul 2009
    Location
    New Zealand
    Posts
    2,331
    looks like down again?

  19. #19
    Join Date
    Jul 2005
    Posts
    3,784
    Yep, it looks like they are completely down this time.

  20. #20
    Join Date
    Aug 2004
    Location
    Houston, TX
    Posts
    1,405
    Any update here on why they keep going down.

    The worst part about this is the backend network is also going down...

  21. #21
    From me (Argentina) all works fine, any issue.

    roberto

  22. #22
    Join Date
    Jul 2009
    Posts
    221
    I haven't noticed any outages here. No packet loss from my pings at the moment. Looks like it wasn't everyone who was affected. Probably just some switches as "smithc" relates.

  23. #23
    Join Date
    Jul 2005
    Posts
    3,784
    The outage was yesterday, not right now.

  24. #24
    Join Date
    Aug 2004
    Location
    Houston, TX
    Posts
    1,405
    And Saturday the backend network was down about 12 hours for myself.

    I talked to Jordan today on the phone and he reassured me things are going in the right direction and they appear to be spending the necessary capital on the necessary equipment to ensure their network can grow.

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