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  1. #1
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    197

    Thumbs down ConnectSwitch Review

    Hi,
    I have vps with them for mail gateway.

    Connectswitch was running great since Feb 09, but since they restart the DE hostnode there are many problems come.

    Never running the vps with cpu load higher than 5 or more, but they suddenly suspend the vps without notification, after contact their support then they told that my vps running with 20 cpu load or more, i try to check on this but could not login into the vps even they already reactivate the vps.

    They must be kidding limiting the vps with 10 process only, even SSH services couldn't running. And now they limited with 50 process with a reason for hostnode and other vps node stabillity.

    I don't know what happend with their server and management.

    Anyone have same experience ?

    Best Regards
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  2. #2
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    3,262
    Sorry to hear about this. Curious, how much are you paying for such a VPS? Is the 50 process limit across the board or just for your VPS?

    Regards
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  3. #3
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    197
    Less than 10 GBP, i dont know they limiting 50 process only on my vps or with other user, they dont mention.

    But with 10 process limit they must be kidding LoL

    Best Regards
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  4. #4
    Join Date
    Oct 2007
    Posts
    49
    JFOC,

    As many of our users have found out, we have experienced numerous problems with the node you were on (.17) and we found your VPS to be pushing 20-30 load which makes it unfair on our other users, thus you were capped per our terms and conditions. You are the only user we have capped as you were the only one abusing the equal share CPU.

    As your already aware, we have agreed to raise your cap but if we find you abusing this CPU share again, we will have to cap you again.

  5. #5
    Join Date
    Oct 2007
    Posts
    49
    To all,

    Also, we don't feel as if we've done anything wrong in capping this user and I'm sure any self-respecting VPS company would do the same, that is unless they don't care about the other clients on the same node.

  6. #6
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    197
    @SwitchCentral: I have no idea how this 20-30 load happend, running this vps since Feb 09 never had this problem.

    May there an error with your hostnode since last reboot, because this things never happend before you restart the hostnode.

    Also could you give me some proof of this cpu load ?

    thank you
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  7. #7
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    197
    Quote Originally Posted by SwitchCentral View Post
    To all,

    Also, we don't feel as if we've done anything wrong in capping this user and I'm sure any self-respecting VPS company would do the same, that is unless they don't care about the other clients on the same node.
    Capping user is not a problem, but if you capped/suspend without notification and any proof what will happend, and limiting the process to 10 process only allowed to running, that's not realistic what server will running with 10 process ?

    I bet if anyone could running vps with 10 process only, what they will use with vps ?

    thank you
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  8. #8
    Join Date
    Oct 2007
    Posts
    49
    JFOC,

    Well, we don't tend to take screenshots of high loads and thus have can't offer you any proof now (if you had questioned this when the issue occured then this wouldn't have been a problem). You seem to be trying to say we are lying to you about the load on your account and thus I would like to suggest that you find another provider if you aren't happy and I'd be more than willing to provide you with a full refund of £4.47.

  9. #9
    Join Date
    Oct 2007
    Posts
    49
    JFOC,

    Well, putting it in leighmanns terms, we cap the user to a state where their virtual server should be unusable as they have made it near-unusable for other customers. This is a temporary measure put in place by us to ensure the client doesn't allow their CPU usage to reach some peaks.

  10. #10
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    197
    @SwitchCentral: I never tell that you're lying, but if you have any proof or something, i could trace what process and what happend that make load to 20-30, because i dont want to get suspend in the future just because unknown process were eat all cpu resource. Also refund is not a solution

    Thank you
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  11. #11
    Join Date
    Jun 2004
    Location
    Nottingham
    Posts
    556
    If your using up more resources then others then your bound to be suspended as its not fair on the other users on the same server,

    If your using alot then why not upgrade to a fully dedicated server then you can run as many as your server can handle,

    Just out of intrest, What are you running on the vps?

  12. #12
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    197
    running as mail gateway and dns backup
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  13. #13
    Join Date
    Oct 2007
    Location
    CA,USA
    Posts
    323
    How in the world could you get a 20-30 load with a mail gateway and dns backup? How many users did you have on your vps.

    10 process limit is not even reasonable.

  14. #14
    Join Date
    Mar 2005
    Location
    Indonesia
    Posts
    197
    I have no idea how could with 20-30 load, anyway there is no user hosted in vps since this is only for mail gateway and dns backup.

    Users are hosted on dedicated server.

    LoL 10 process what you'll do with 10 process :p
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  15. #15
    Join Date
    Oct 2007
    Location
    CA,USA
    Posts
    323
    Quote Originally Posted by JFOC View Post
    I have no idea how could with 20-30 load, anyway there is no user hosted in vps since this is only for mail gateway and dns backup.

    Users are hosted on dedicated server.

    LoL 10 process what you'll do with 10 process :p

    Like how many requests do you think it had coming to the vps.

  16. #16
    Join Date
    Apr 2009
    Location
    England
    Posts
    23
    Hey tbh my vps is hosted with ConnectSwitch and their support is excellent. and tbh ive never had one problem apart from ones ive caused my self lol. From what i can tell i havent had any processes limited. Your probably running a vps on too low spec for what your trying to do or something. I mean my CPU is never above 1 if it is then theres a problem.

  17. #17
    I have a VPS with them (DE location) and run shoutcast on it, never had any problems at all like this, they have even helped me with a couple of shoutcast issues, not that they were obliged to at all.

  18. #18
    Join Date
    Oct 2007
    Posts
    49
    Hi all,

    I just want to clear this up as this issue has already been resolved. We have agreed to uncap the user and are going to keep a close eye on his CPU usage ensuring that a rise like this doesn't occur again.

    Furthermore, this rule is applied to anyone who is using more than their fair share of CPU, and as I've previously said the 10 process limit is put inplace to be unreasonable and unfair. Simply because the offender is being unreasonable and unfair the the other users on their node.

    Now, many people (when we send reports notifying them of their high resource usage) simply dismiss the e-mails and continue abusing the shared resources. To prevent this from happening, when a user is capped to 10 processes they are 99% more likely to obtain contact with us as opposed to ignoring emails. Now, I'm not saying this user dismissed any of our e-mails as we just capped him straight aware due to the considerable high load he was causing.

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