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05-03-2013, 01:27 PM #1Newbie
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- Sep 2007
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- 18
tmzVPS - Bad Experience for Old Customer
Daniel, sorry i must write on WHT because i`m frustating about this condition....
I`m newbie on VPS, and I know tmzVPS few years ago, and always using they VPS service, but now i have bad experience after i bought a new VPS.
I`m waiting more than 24 hours for get invoice about additional IP Address for my VPS, i have write on ticket #TMZ-2013-78158, until i writing this review, the have replied my ticket with this answer : "I apologize for the delay, someone from our billing department will update you shortly about that additional IP." Where is the tmzVPS billing department ? More than 24 hours still not answered.
Just for review, i received the account information, more than 6 hours after i paid the invoice. It must open the ticket first, after open the ticket about my account information, Daniel replied... So the conclusion is VPS setup is not instant activation.
After that, my account has been suspended due for payment. I don`t know what happened, because i have paid the invoice. But it has been resolved after i opened the ticket.
After that, i need configuration for my VPS, it`s done more than 24 hours, Now i need additional IP Address for my Nameservers, but until now ( more than 24 hours ), i don`t get any invoice regarding my request from billing department.
The ticket status always shown MANAGEMENT, i don`t know what the meaning about the ticket status shown MANAGEMENT. Is the ticket always need approve from CEO before the support/billing answer the question ?
More than 3 days, i still can`t use my VPS0
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05-03-2013, 01:31 PM #2Junior Guru Wannabe
- Join Date
- Apr 2012
- Posts
- 38
I hope your issue gets looked into shortly. TMZVps usually has fantastic reviews around WHT. Maybe your issue is a one off?
Hopefully you will get a response and the situation resolved shortly.0
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05-03-2013, 01:33 PM #3The VPS Specialist
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- Aug 2003
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- Edinburgh/London
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- 5,789
When it goes to 'management' it is usually because the outsourced support don't have access to a particular system or they don't know what to do.
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05-03-2013, 01:34 PM #4Newbie
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- Sep 2007
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05-03-2013, 01:37 PM #5Newbie
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05-03-2013, 01:37 PM #6Junior Guru Wannabe
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- Apr 2012
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- 38
Yeah, tell me about it. This seems strange. What makes it worse is that it is a Friday too.
I wouldn't be surprised if they were just extremely busy and missed your request by mistake with the amount of clients they have to respond too on a regular basis.
Like said before, I really hope this situation gets resolved shortly, and if I were you I wouldn't just let this one thing affect your hosting with them in future if it eventually does get resolved.
As far as I can tell, TMZVps just grows and grows because of the great reviews people are pouring out on forums everywhere!
Regards, Josh.0
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05-03-2013, 01:43 PM #7Newbie
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- Sep 2007
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05-03-2013, 01:47 PM #8Junior Guru Wannabe
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- Apr 2012
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05-03-2013, 01:51 PM #9Newbie
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- Sep 2007
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05-03-2013, 01:56 PM #10Junior Guru Wannabe
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- Apr 2012
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Sounds a little suspicious I must admit myself, but then again, I have faith in the company.
@r3born is it possible you could've done something to the server to stop it booting?
Also @uyung - Have you tried contacting anybody else?0
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05-03-2013, 01:57 PM #11Newbie
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- Sep 2007
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05-03-2013, 01:59 PM #12Temporarily Suspended
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- Feb 2012
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I'm not taking a shot at Daniel but i know Daniel usually is one of the first replies in these threads. I am surprised to see he isn't here.
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05-03-2013, 01:59 PM #13Newbie
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- Sep 2007
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05-03-2013, 02:01 PM #14Managed VPS Experts
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- Nov 2007
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- New Jersey, USA
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- 4,740
Hi,
I apologize for the inconvenience. I will take a look at the ticket now for you. Since we offered free upgrades for clients on all of their VPS's we have have a LARGE # of management and billing tickets come in. Our billing manager Jessica is on vacation and I am currently handling billing tickets. I apologize for the delay, and I will process the IP for you at NO EXTRA COST.
We have great reviews, because of the great service we provide. This review is not about our service, it's about a billing ticket.
Only 2 people take care of billing. One person is on vacation and it's currently only me. No one else has access. None of our support is outsourced. Everyone is based in the United States, only 1 person of our staff rooster is based in the UK.
May I have your domain or IP? None of our servers are down and have had 100% Uptime after we have fully completed the transfer.
@OP as you said our services have been running great, I will take care of this billing ticket for you shortly . We are still knocking down all of the tickets regarding the FREE upgrades to our new plans, if anyone else is wondering.
- Daniel0
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05-03-2013, 02:01 PM #15Newbie
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- Sep 2007
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05-03-2013, 02:02 PM #16Managed VPS Experts
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05-03-2013, 02:02 PM #17Junior Guru Wannabe
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- Apr 2012
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05-03-2013, 02:06 PM #18Newbie
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05-03-2013, 02:06 PM #19Managed VPS Experts
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- Nov 2007
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- New Jersey, USA
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Sam Green is our COO. If you have an issue you can e-mail him at sam@tmzvps.com or myself at daniel@tmzvps.com
Your issue has been resolved, and I have added the add-on for FREE.
- Daniel0
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05-03-2013, 02:06 PM #20Managed VPS Experts
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05-03-2013, 02:18 PM #21Junior Guru Wannabe
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05-03-2013, 02:21 PM #22Managed VPS Experts
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05-03-2013, 03:03 PM #23Web Hosting Guru
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- Jan 2013
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05-03-2013, 10:46 PM #24Junior Guru Wannabe
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- Dec 2012
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- 58
tmzVPS - Bad Experience for Old Customer
Just wanted to ask about the ticket delay if any for the sales department, per this thread. I noticed that when I emailed the sales team today I received a bounced back email from the cron job not routing the pipe command on the receiving server. I reached out to Daniel and he replied back pretty quick and verified that there was an issue with incoming emails being bounced back from the sales department. There were a ton of great reviews in various threads on WHT about the service and quality of their vps plans. I forwarded my original email that was bounced back to me over to Daniel about 7 hours ago. Currently I am not positive if the issue was related to my specific ip range that Google Apps email uses.
I understand that tmzvps is working on upgrading a bunch of customer's accounts right now. Can someone from the company reach out to me when that is done via the email I sent in via the 'leave us a message' link on the bottom of the website? I am interested in learning more about your services and signing up with you.Last edited by digital2go; 05-03-2013 at 10:57 PM.
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05-03-2013, 11:07 PM #25Managed VPS Experts
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- Nov 2007
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