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  1. #1
    Join Date
    Sep 2011
    Location
    India
    Posts
    260

    Server management in India or US

    My Friend has servers in India and he has around 600 Clients hosting 750+ Websites.
    He is looking For Some Good Server Managment Guys to handle Stuff.

    His Requirement are:
    Ticket Resolution within 1 Hour.
    Handling the server, up gradations Etc.
    Live chat Sales Guy.

    his budget is $199-250/mo
    Last edited by swatkats; 11-21-2011 at 12:32 AM.

  2. #2
    Join Date
    Apr 2005
    Location
    Raleigh, NC
    Posts
    816
    What OS? Windows or Linux?
    Linux & Windows Hosting Expert @ Contegix
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    Specializing in high traffic Drupal and WordPress compliant sites + highly customized solutions
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  3. #3
    if most of the clients are India go India otherwise USA

  4. #4
    Join Date
    Aug 2004
    Posts
    627
    Edited.

    Thanks
    Senior Network Architect
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  5. #5
    Join Date
    Sep 2011
    Posts
    187
    Quote Originally Posted by swatkats View Post
    My Friend has servers in India and he has around 600 Clients hosting 750+ Websites.
    He is looking For Some Good Server Managment Guys to handle Stuff.

    His Requirement are:
    Ticket Resolution within 1 Hour.
    Handling the server, up gradations Etc.
    Live chat Sales Guy.

    his budget is $199-250/mo
    If you find some good folks, please share your experience with the community..

  6. #6
    Join Date
    Apr 2009
    Location
    Dallas/FortWorth TX
    Posts
    1,703
    This can only be achieved in US.
    Ticket Resolution within 1 Hour
    <<< Please see Forum Guidelines for signature setup. >>>

  7. #7
    Why ? I simply don't agree with that because even Indian companies can do it.

    Quote Originally Posted by Kusai View Post
    This can only be achieved in US.
    www.24x7servermanagement.com
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  8. #8
    Join Date
    Aug 2002
    Location
    Bharat
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    4,808
    Quote Originally Posted by Kusai View Post
    This can only be achieved in US.
    You are totally wrong.
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  9. #9
    Join Date
    Nov 2011
    Location
    Bangalore, India
    Posts
    37
    You can try to these guys: http://www.activelobby.net.

  10. #10
    Join Date
    May 2007
    Location
    Bhopal - India
    Posts
    332
    Quote Originally Posted by Kusai View Post
    This can only be achieved in US.
    Quite bold statement. Our 99% tickets are answered in 10-15 minutes with resolution.
    LoopByte
    India Based Dedicated Servers, VPS & Hosting Services

  11. #11
    Join Date
    Apr 2009
    Location
    Dallas/FortWorth TX
    Posts
    1,703
    Guys OP is asking about 1 Hour resolution not response. Most I would say 99% of companies from India just give a response in 1 hour and that too most of the time is a canned response.

    Disclaimer: This is my personal opinion and not an industry standard.
    <<< Please see Forum Guidelines for signature setup. >>>

  12. #12
    Join Date
    Aug 2002
    Location
    Bharat
    Posts
    4,808
    Resolution time depends on the nature of issue not on tech's location.

    In general you get better support from the USA based companies/people but that does not mean it's only available in USA.
    Vinsar.Net - Quality Web Hosting at Economical Price on USA & European Servers
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  13. #13
    Join Date
    Nov 2011
    Location
    Nasik, MH,INDIA
    Posts
    862
    Dear, don't you think 250 USD is quite low for a Good Server Manager providing Impressive sales live chat & that too 24X7. Fingers crossed about at least the Chat language is English.

  14. #14
    i dont think 1 hr resolution time is possible for certain tasks.

    your pay is low compared to expectation

  15. #15
    Join Date
    Nov 2011
    Location
    Nasik, MH,INDIA
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    862
    Correct! As some issues may take a couple of hours if they are intense Server issues.

  16. #16
    Join Date
    Sep 2011
    Posts
    187
    Quote Originally Posted by dareORdie View Post
    Dear, don't you think 250 USD is quite low for a Good Server Manager providing Impressive sales live chat & that too 24X7. Fingers crossed about at least the Chat language is English.
    I agree. Not sure if you can price like that.. The price need to be based on coverage time (8-5 or 7x24) and number of tickets and technologies used.

  17. #17

    .

    Quote Originally Posted by Kusai View Post
    This can only be achieved in US.
    u are wrong lots of Indian companies providing better services
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  18. #18
    Join Date
    Sep 2011
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    India
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    Quote Originally Posted by mayank View Post
    u are wrong lots of Indian companies providing better services
    After my Research i found there are half a dozen companies which are good at server management in India.

  19. #19

    Talking

    Quote Originally Posted by swatkats View Post
    After my Research i found there are half a dozen companies which are good at server management in India.
    Quote Originally Posted by Kusai View Post
    Guys OP is asking about 1 Hour resolution not response. Most I would say 99% of companies from India just give a response in 1 hour and that too most of the time is a canned response.

    Disclaimer: This is my personal opinion and not an industry standard.
    Most of US Company use Indian support and Indian company use US servers
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  20. #20
    There are many companies Outside India which Depend on Indian Support. Even few USA companies are Good.
    Platinumserver is the one of the best and cheapest for server management.

  21. #21
    Join Date
    Mar 2003
    Location
    Jaipur, India
    Posts
    643
    I believe resolution time depends on the nature of issue and management guys because if you are having nice team with you so it will not take more the 10 - 15 min on ticket reply.
    RackNap
    Business Automation Platform for Web Hosting and Cloud Solution Providers

  22. #22
    Join Date
    Jun 2007
    Location
    India
    Posts
    202
    resolution time depends totally on the nature of issue.

    windows or linux o/s so that it helps to suggest
    david .c
    web hosting india , www.easy2host.in
    windows , linux -- webhosting / reseller hosting

  23. #23
    Join Date
    Nov 2011
    Location
    Datacenters
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    1,401
    India or USA,The overall depend on the server manager ability,so why we discuss here country of that server manager ..I think,we can get best piece from both sides !
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  24. #24
    Join Date
    Jul 2005
    Location
    New Jersey, US
    Posts
    1,597
    Resolution time and quality depends on who you choose. There are fast places in all parts of the world and there are slow places in all parts of the world. There's no standard that says USA is fast and India is slow.

    You have to choose one that offers the SLA that meets your needs, and that backs it up with a guarantee. Don't choose someone that offers a 3 hour resolution if you must have a 1 hour resolution, and also ask what they offer if they don't meet their resolution guarantee.
    PlatinumServerManagement (also known as PSM)
    The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
    Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!

    www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.

  25. #25
    Hi swatkats,

    Can you post the results of your search and share the list of half a dozen companies which are good at server management in India?

    Thanks!

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