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  1. #101
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,039
    timeouts on orders
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  2. #102
    Join Date
    Nov 2001
    Location
    UK
    Posts
    258
    TMS (Total Merchant Services) has an even worse reputation (or lack of it) than OnlineDataCorp, in that they use TotalPay (an obscure merchant account provider) and the Authorize.Net combo.

    It amazes me why Burst.net would work with this kind of shady resellers in the first place!
    Last edited by mistral1; 01-07-2003 at 02:38 PM.

  3. #103
    Join Date
    Sep 2002
    Location
    London/Edinburgh
    Posts
    1,131
    Originally posted by UH-Matt
    timeouts on orders
    Where have you been the last 12hour or so?

  4. #104
    Join Date
    Nov 2002
    Location
    Oklahoma
    Posts
    702
    2 of my orders went through perfectly fine about 30 minutes ago.
    Dathorn, Inc. - Premium cPanel/WHM Hosting since 2002! Check Out Our Blog!
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  5. #105
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,039
    Originally posted by ThomasC
    Where have you been the last 12hour or so?
    watching paysystems come back on line.. and now start timing out again.. where have you been ?
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  6. #106
    Join Date
    May 2002
    Location
    UK
    Posts
    1,622
    Things are back up here it would seem with the addition of an extra field on the payment page:
    Yes! I want to donate 1.00 USD to the Cancer Research Society
    I'm all for charity and all but I can see this causing confusin because it's up to the client to uncheck the box if they don't want to donate $1.
    Chief brew-maker at several hosting brands since 2002.

    FLXI | UK based, cPanel/WHM reseller hosting
    Pay-as-you-go billing, why pay for what you don't use?

  7. #107
    Join Date
    Sep 2002
    Location
    London/Edinburgh
    Posts
    1,131
    OMG! Thats pretty bad man... sure im all for giving $1, good idea infact, but it SHOULD NOT BE CHECKED ALREADY!

    Thats bad..
    Europhase UK Limited - XEN/OpenVZ UK/US Virtual Private Servers | R1Soft Backups for Web Hosts
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  8. #108
    Join Date
    Nov 2002
    Posts
    219
    I just sent a complaint about that and if they don't remove it, I will get a merchant account simply because I detest it when someone shoves something down my throat.

    After their outage this morning, that really ticked me off.

    I already received a couple of emails asking me what happens with the money? When did we get associated with it?

    I looked like an idiot cause I had no clue what they were talking about.

    PaySystems could have at least informed merchants first.

  9. #109
    Join Date
    Sep 2001
    Posts
    111
    We have used PaySystems for over a year and a half and also have a "real" merchant account. Our experience is that PaySystems is more reliable than the merchant account, they have a more robust interface, and their payments are made promptly. Also, they allow charging annually, which the merchant account does not allow. We use PaySystems to process all annual payments (80% of our income) and the merchant account for the monthlies. Based on our experience to date, we are not unhappy with PaySystems' service. Certainly they could improve in certain aspects, but then again, you can built a car like a tank and call it "the safest vehicle in the world" but what would it cost and who would buy it?

  10. #110
    Join Date
    Nov 2002
    Posts
    219
    Merchant accounts do not allow annual payments? I did not know that.

  11. #111
    Join Date
    Jan 2002
    Location
    Scotland, UK
    Posts
    2,688
    I just sent them...
    I demand that you remove the "Yes! I want to donate 1.00 USD to the Cancer Research Society" section from my payment forms immediately. Charity is all very well, however "hijacking" payment forms and doing it without consent is totally unacceptable. Furthermore having it "pre-checked" is even more absurd.

    The 12 hours of downtime today was bad enough and now we can do without this nonsense. Please remove it immediately or I will (along with several other WebHostingTalk.com users) need to seek alternative credit card processing means.

  12. #112
    Join Date
    Aug 2001
    Posts
    72
    I asked them to remove their link about the cancer! It's not very serious.

  13. #113
    Join Date
    Sep 2000
    Location
    New Jersey, U.S.A.
    Posts
    354
    Hi,
    Our order forms are up as well, including the link for the Cancer donation. Charity is wonderful. Does it have a place on a web hosting serveice's order form......?
    Jim
    RotoHOST.com
    webhosting solutions for e-Business

  14. #114
    Join Date
    Oct 2002
    Location
    North America
    Posts
    1,229
    I asked them to either remove the link, or make it "opt-in" (uncheck the box) and change the text to indicate that this link is placed by Paysystems, NOT by me.

    I wonder if they're getting a nice little tax writeoff on each "contribution" made, and that's the real reason for its inclusion?
    Lesli Schauf, TLM Network
    Linux and Windows Hosting: Scribehost

  15. #115
    Join Date
    May 2002
    Location
    UK
    Posts
    1,622
    Originally posted by living_media
    I wonder if they're getting a nice little tax writeoff on each "contribution" made, and that's the real reason for its inclusion?
    Ooooo... you cynic you

    ...probably right though!
    Chief brew-maker at several hosting brands since 2002.

    FLXI | UK based, cPanel/WHM reseller hosting
    Pay-as-you-go billing, why pay for what you don't use?

  16. #116
    Join Date
    Aug 2002
    Location
    Earth
    Posts
    1,802
    The people who get "Yes! I want to donate 1.00 USD to the Cancer Research Society"

    Are you on the TTP-Pro or Sales? OR all are getting it ?

  17. #117
    Join Date
    May 2002
    Location
    UK
    Posts
    1,622
    tpp-pro here.
    Chief brew-maker at several hosting brands since 2002.

    FLXI | UK based, cPanel/WHM reseller hosting
    Pay-as-you-go billing, why pay for what you don't use?

  18. #118
    Join Date
    Oct 2002
    Location
    North America
    Posts
    1,229
    Originally posted by Jim_UK

    Ooooo... you cynic you
    Vous - moi? ;->

    AceWeb, I'm TPP-Pro.
    Lesli Schauf, TLM Network
    Linux and Windows Hosting: Scribehost

  19. #119
    Join Date
    Aug 2002
    Location
    Earth
    Posts
    1,802
    Thanks. I have sent them a ticket about it and about the reason for the downtime.

    We will see.

  20. #120
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,039
    Ive sent a ticket to remove it.

    Im all for charity - but not on our hosting order form!
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  21. #121
    Join Date
    Aug 2001
    Posts
    72
    I'm furious!

    From the support:

    The cardholder has the option to opt out of donating to the cancer research. The option however cannot be removed completely from the payment pages. I have forwarded your support ticket to management for further consideration.

  22. #122
    Join Date
    Jan 2002
    Location
    Scotland, UK
    Posts
    2,688
    Originally posted by Jchristophe
    I'm furious!

    From the support:

    The cardholder has the option to opt out of donating to the cancer research. The option however cannot be removed completely from the payment pages. I have forwarded your support ticket to management for further consideration.
    Yes, exact same reply.

  23. #123
    Join Date
    Sep 2000
    Location
    New Jersey, U.S.A.
    Posts
    354
    Originally posted by rochen

    Yes, exact same reply.

    Ridiculous.

    For their sake, I hope they think about this seriously.

    Overall, we've been happy with their service. Top-notch, in fact. But, this "charity donation" thing leaves us just a bit unsettled.
    Jim
    RotoHOST.com
    webhosting solutions for e-Business

  24. #124
    Join Date
    Jan 2002
    Location
    Scotland, UK
    Posts
    2,688
    I believe this charity thing is going to cause a lot of problems, mainly because it's "pre-checked", some clients wont think to read it and when they get charged an extra $1, are they going to be annoyed at Paysystems? Nope. At the host? Most defiantly.

    This is a receipt for disaster. It wouldn't be so bad if the check box was "unchecked", then they have to check it to make a donation, but the donation is set by default.
    Last edited by Rochen; 01-07-2003 at 04:03 PM.

  25. #125
    Join Date
    Apr 2002
    Posts
    283
    Is this a joke ?
    Yes! I want to donate 1.00 USD to the Cancer Research Society

    What gives them the right to ask my clients for money and to make it even worse the box is checked ,if they don`t remove it i will remove my clients and move to another payment processors .

    These are my clients not theirs , if they want this on the order pages they should ask first
    Why the hell would uk customers want to donate to a usa charity, if they are going to donate it would be to the uk cancer research .
    I heard good things about paystems now i hear nothing but bad
    their service is not acceptable

    i`m all for charities but this is not acceptable , I suggest everone who is unhappy with this emails paysystems to tell them so ,they go offline for 12hours then give us this sh*t

    when the customer sees this extra charge and does a chargeback are paysystems going to pay the fees ,i doubt it and as far as i`m aware they can`t pre-check the box it is illegal

    To add to that paysytems are misleading clients into believing that the merchant is asking for this donation and not paysystems.
    Last edited by sbhmike; 01-07-2003 at 05:03 PM.

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