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Thread: Paysystems is down?
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01-07-2003, 02:09 PM #101Web Hosting Master
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timeouts on orders
Matt Wallis
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01-07-2003, 02:09 PM #102Disabled
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TMS (Total Merchant Services) has an even worse reputation (or lack of it) than OnlineDataCorp, in that they use TotalPay (an obscure merchant account provider) and the Authorize.Net combo.
It amazes me why Burst.net would work with this kind of shady resellers in the first place!Last edited by mistral1; 01-07-2003 at 02:38 PM.
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01-07-2003, 02:14 PM #103Web Hosting Master
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Originally posted by UH-Matt
timeouts on orders
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01-07-2003, 02:15 PM #104Web Hosting Master
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2 of my orders went through perfectly fine about 30 minutes ago.
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01-07-2003, 02:28 PM #105Web Hosting Master
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Originally posted by ThomasC
Where have you been the last 12hour or so?Matt Wallis
United Communications Limited
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01-07-2003, 02:29 PM #106Web Hosting Master
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Things are back up here it would seem with the addition of an extra field on the payment page:
Yes! I want to donate 1.00 USD to the Cancer Research SocietyChief brew-maker at several hosting brands since 2002.
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01-07-2003, 02:34 PM #107Web Hosting Master
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OMG! Thats pretty bad man... sure im all for giving $1, good idea infact, but it SHOULD NOT BE CHECKED ALREADY!
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01-07-2003, 02:38 PM #108Junior Guru
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I just sent a complaint about that and if they don't remove it, I will get a merchant account simply because I detest it when someone shoves something down my throat.
After their outage this morning, that really ticked me off.
I already received a couple of emails asking me what happens with the money? When did we get associated with it?
I looked like an idiot cause I had no clue what they were talking about.
PaySystems could have at least informed merchants first.
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01-07-2003, 02:38 PM #109WHT Addict
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We have used PaySystems for over a year and a half and also have a "real" merchant account. Our experience is that PaySystems is more reliable than the merchant account, they have a more robust interface, and their payments are made promptly. Also, they allow charging annually, which the merchant account does not allow. We use PaySystems to process all annual payments (80% of our income) and the merchant account for the monthlies. Based on our experience to date, we are not unhappy with PaySystems' service. Certainly they could improve in certain aspects, but then again, you can built a car like a tank and call it "the safest vehicle in the world" but what would it cost and who would buy it?
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01-07-2003, 02:41 PM #110Junior Guru
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Merchant accounts do not allow annual payments? I did not know that.
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01-07-2003, 02:55 PM #111Web Hosting Master
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I just sent them...
I demand that you remove the "Yes! I want to donate 1.00 USD to the Cancer Research Society" section from my payment forms immediately. Charity is all very well, however "hijacking" payment forms and doing it without consent is totally unacceptable. Furthermore having it "pre-checked" is even more absurd.
The 12 hours of downtime today was bad enough and now we can do without this nonsense. Please remove it immediately or I will (along with several other WebHostingTalk.com users) need to seek alternative credit card processing means.
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01-07-2003, 03:09 PM #112Junior Guru Wannabe
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I asked them to remove their link about the cancer! It's not very serious.
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01-07-2003, 03:15 PM #113Aspiring Evangelist
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Hi,
Our order forms are up as well, including the link for the Cancer donation. Charity is wonderful. Does it have a place on a web hosting serveice's order form......?Jim
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01-07-2003, 03:22 PM #114Web Hosting Master
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I asked them to either remove the link, or make it "opt-in" (uncheck the box) and change the text to indicate that this link is placed by Paysystems, NOT by me.
I wonder if they're getting a nice little tax writeoff on each "contribution" made, and that's the real reason for its inclusion?☷ Lesli Schauf, TLM Network
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01-07-2003, 03:26 PM #115Web Hosting Master
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Originally posted by living_media
I wonder if they're getting a nice little tax writeoff on each "contribution" made, and that's the real reason for its inclusion?
...probably right though!Chief brew-maker at several hosting brands since 2002.
≡ FLXI | UK based, cPanel/WHM reseller hosting
≡ Pay-as-you-go billing, why pay for what you don't use?
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01-07-2003, 03:34 PM #116Web Hosting Master
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The people who get "Yes! I want to donate 1.00 USD to the Cancer Research Society"
Are you on the TTP-Pro or Sales? OR all are getting it ?
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01-07-2003, 03:37 PM #117Web Hosting Master
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tpp-pro here.
Chief brew-maker at several hosting brands since 2002.
≡ FLXI | UK based, cPanel/WHM reseller hosting
≡ Pay-as-you-go billing, why pay for what you don't use?
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01-07-2003, 03:38 PM #118Web Hosting Master
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Originally posted by Jim_UK
Ooooo... you cynic you
AceWeb, I'm TPP-Pro.☷ Lesli Schauf, TLM Network
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01-07-2003, 03:39 PM #119Web Hosting Master
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Thanks. I have sent them a ticket about it and about the reason for the downtime.
We will see.
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01-07-2003, 03:47 PM #120Web Hosting Master
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Ive sent a ticket to remove it.
Im all for charity - but not on our hosting order form!Matt Wallis
United Communications Limited
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01-07-2003, 03:49 PM #121Junior Guru Wannabe
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I'm furious!
From the support:
The cardholder has the option to opt out of donating to the cancer research. The option however cannot be removed completely from the payment pages. I have forwarded your support ticket to management for further consideration.
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01-07-2003, 03:49 PM #122Web Hosting Master
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Originally posted by Jchristophe
I'm furious!
From the support:
The cardholder has the option to opt out of donating to the cancer research. The option however cannot be removed completely from the payment pages. I have forwarded your support ticket to management for further consideration.
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01-07-2003, 03:52 PM #123Aspiring Evangelist
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Originally posted by rochen
Yes, exact same reply.
Ridiculous.
For their sake, I hope they think about this seriously.
Overall, we've been happy with their service. Top-notch, in fact. But, this "charity donation" thing leaves us just a bit unsettled.Jim
RotoHOST.com
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01-07-2003, 03:54 PM #124Web Hosting Master
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I believe this charity thing is going to cause a lot of problems, mainly because it's "pre-checked", some clients wont think to read it and when they get charged an extra $1, are they going to be annoyed at Paysystems? Nope. At the host? Most defiantly.
This is a receipt for disaster. It wouldn't be so bad if the check box was "unchecked", then they have to check it to make a donation, but the donation is set by default.Last edited by Rochen; 01-07-2003 at 04:03 PM.
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01-07-2003, 04:41 PM #125Web Hosting Guru
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Is this a joke ?
Yes! I want to donate 1.00 USD to the Cancer Research Society
What gives them the right to ask my clients for money and to make it even worse the box is checked ,if they don`t remove it i will remove my clients and move to another payment processors .
These are my clients not theirs , if they want this on the order pages they should ask first
Why the hell would uk customers want to donate to a usa charity, if they are going to donate it would be to the uk cancer research .
I heard good things about paystems now i hear nothing but bad
their service is not acceptable
i`m all for charities but this is not acceptable , I suggest everone who is unhappy with this emails paysystems to tell them so ,they go offline for 12hours then give us this sh*t
when the customer sees this extra charge and does a chargeback are paysystems going to pay the fees ,i doubt it and as far as i`m aware they can`t pre-check the box it is illegal
To add to that paysytems are misleading clients into believing that the merchant is asking for this donation and not paysystems.Last edited by sbhmike; 01-07-2003 at 05:03 PM.