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  1. #1
    Join Date
    Apr 2010
    Location
    Perú
    Posts
    37

    Thumbs down references and experience with HostDime

    Someone can tell me please if you have bad or good things about HostDime?.

    Currently I have a server, and for 3 months, but I always had bad experiences. have poor connectivity, network crashes. support data center real slow.

    if it is normal or how to do to have an efficient support it?

    Please please do a ping and tracert from your country. And see what the possible problem. the data center and I have six hours on hold and no clear answer.

    ping 184.171.250.130 -t
    tracert 184.171.250.130
    Thanks
    Net Andino S.A.C.| Creating New Solutions in Information Systems. In Spanish

  2. #2
    Join Date
    Jul 2009
    Location
    Orlando, FL
    Posts
    70
    Hello Netandino,

    I am sorry if you have had any issues as of late. I am reviewing tickets you have had opened now and will provide an update to you about them as soon as possible.
    | Alex Font | HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2001
    | Managed Dedicated Servers | Global Colocation Facilities | Managed VPS | Managed Cloud Clusters
    | Data Centers in USA | Mexico | Brazil | UK | Hong Kong | India | Netherlands

  3. #3
    Join Date
    Feb 2012
    Location
    Europe
    Posts
    453
    Looks fine from here. Maybe some connectivity issue between your ISP and HostDime? Have you tried to contact them?

    .

    Steadfast Networks - Chicago, IL
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 60 byte packets
     2  ip77.208-100-32.static.steadfastdns.net (208.100.32.77)  9.055 ms  9.060 ms  9.047 ms
     3  ip41.208-100-32.static.steadfastdns.net (208.100.32.41)  0.252 ms  0.268 ms  0.262 ms
     4  xe-0-3-0-6.r06.chcgil09.us.bb.gin.ntt.net (128.242.179.21)  0.678 ms  0.861 ms  0.967 ms
     5  xe-1.level3.chcgil09.us.bb.gin.ntt.net (129.250.8.78)  0.454 ms xe-8-0-0.edge4.Chicago3.level3.net (4.68.63.197)  0.448 ms  0.479 ms
     6  vlan52.ebr2.Chicago2.Level3.net (4.69.138.190)  0.550 ms  5.745 ms  2.397 ms
     7  ae-5-5.ebr2.Chicago1.Level3.net (4.69.140.193)  0.469 ms  0.477 ms  0.462 ms
     8  ae-3-3.ebr2.Atlanta2.Level3.net (4.69.132.74)  18.965 ms  27.032 ms  19.296 ms
     9  ae-1-100.ebr1.Atlanta2.Level3.net (4.69.132.33)  21.632 ms  22.334 ms  21.631 ms
    10  ae-1-8.bar1.Orlando1.Level3.net (4.69.137.149)  27.548 ms  27.545 ms  27.222 ms
    11  HostDime.com-10G-ethernet.core1.level3.net (67.30.140.2)  28.227 ms  27.914 ms  28.166 ms
    12  server10.gnservername.net (184.171.250.130)  27.678 ms  27.960 ms  27.997 ms
    BurstNET - Scranton, PA
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 60 byte packets
     2  ec0-61.agg04.sctn01.hostnoc.net (96.9.184.62)  15.297 ms  15.327 ms  15.329 ms
     3  xe2-04.gwy03.sctn01.hostnoc.net (64.120.243.37)  61.601 ms  61.614 ms  61.621 ms
     4  209.197.17.133 (209.197.17.133)  132.733 ms  132.847 ms  132.899 ms
     5  209.197.17.129 (209.197.17.129)  6.461 ms  6.458 ms  6.439 ms
     6  209.220.16.205.ptr.us.xo.net (209.220.16.205)  6.381 ms  6.325 ms te0-5-0-2.ccr21.jfk07.atlas.cogentco.com (38.122.110.129)  7.222 ms
     7  te0-6-0-7.mpd21.jfk02.atlas.cogentco.com (154.54.80.181)  7.284 ms 206.111.13.66.ptr.us.xo.net (206.111.13.66)  25.973 ms  25.938 ms
     8  vlan80.csw3.NewYork1.Level3.net (4.69.155.190)  25.926 ms te0-2-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.46.250)  7.572 ms vlan80.csw3.NewYork1.Level3.net (4.69.155.190)  25.870 ms
     9  level3.jfk05.atlas.cogentco.com (154.54.11.218)  34.509 ms ae-81-81.ebr1.NewYork1.Level3.net (4.69.134.73)  30.374 ms Te-8-1.car2.NewYork1.Level3.net (4.68.111.45)  28.011 ms
    10  vlan90.csw4.NewYork1.Level3.net (4.69.155.254)  32.051 ms ae-10-10.ebr2.Washington12.Level3.net (4.69.148.50)  119.138 ms  118.272 ms
    11  ae-1-100.ebr1.Washington12.Level3.net (4.69.143.213)  115.958 ms ae-91-91.ebr1.NewYork1.Level3.net (4.69.134.77)  29.913 ms ae-81-81.ebr1.NewYork1.Level3.net (4.69.134.73)  34.256 ms
    12  ae-6-6.ebr1.Atlanta2.Level3.net (4.69.148.105)  47.215 ms ae-10-10.ebr2.Washington12.Level3.net (4.69.148.50)  119.487 ms ae-6-6.ebr1.Atlanta2.Level3.net (4.69.148.105)  47.078 ms
    13  ae-1-100.ebr1.Washington12.Level3.net (4.69.143.213)  118.766 ms  119.178 ms ae-1-8.bar1.Orlando1.Level3.net (4.69.137.149)  60.685 ms
    14  HostDime.com-10G-ethernet.core1.level3.net (67.30.140.2)  61.503 ms ae-6-6.ebr1.Atlanta2.Level3.net (4.69.148.105)  51.056 ms HostDime.com-10G-ethernet.core1.level3.net (67.30.140.2)  61.402 ms
    15  server10.gnservername.net (184.171.250.130)  61.905 ms ae-1-8.bar1.Orlando1.Level3.net (4.69.137.149)  60.863 ms server10.gnservername.net (184.171.250.130)  61.633 ms
    BuyVM - San Jose, CA
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 40 byte packets
     2   (173.245.86.17)  10.047 ms  10.037 ms  10.015 ms
     3  v995.core1.sjc1.he.net (64.71.150.21)  0.437 ms  0.554 ms  0.526 ms
     4  10gigabitethernet2-3.core1.pao1.he.net (72.52.92.113)  1.043 ms  1.018 ms  4.995 ms
     5  10gigabitethernet1-1.core1.lax1.he.net (72.52.92.22)  9.128 ms  11.600 ms  8.989 ms
     6  10gigabitethernet1-1.core1.phx1.he.net (72.52.92.250)  19.380 ms  19.475 ms  19.648 ms
     7  10gigabitethernet1-3.core1.dal1.he.net (72.52.92.254)  51.829 ms  51.812 ms  51.812 ms
     8  10gigabitethernet1-3.core1.mia1.he.net (184.105.222.30)  78.676 ms  78.640 ms  78.718 ms
     9  dimenoc.nota-miami.net (198.32.125.68)  89.630 ms  87.395 ms  87.358 ms
    10  xe7-1-mco1.cr2.dimenoc.com (72.29.88.34)  86.731 ms  86.940 ms  87.216 ms
    11  server10.gnservername.net (184.171.250.130)  87.099 ms  86.879 ms  86.863 ms
    SoftLayer - Dallas, TX
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 60 byte packets
     2  xe-2-0-0.car03.dllstx2.networklayer.com (67.18.7.89)  0.212 ms  0.199 ms  0.208 ms
     3  po101.dsr01.dllstx2.networklayer.com (70.87.254.73)  0.499 ms  0.752 ms  0.803 ms
     4  te4-4.dsr01.dllstx3.networklayer.com (70.87.255.117)  0.685 ms te2-1.dsr01.dllstx3.networklayer.com (70.87.255.65)  0.745 ms te4-4.dsr01.dllstx3.networklayer.com (70.87.255.117)  0.776 ms
     5  * * *
     6  ethernet12-1.ar6.dal2.gblx.net (64.213.54.253)  0.518 ms  0.488 ms  0.489 ms
     7  ae11.scr2.DAL1.gblx.net (67.16.166.50)  0.612 ms ae11.scr1.DAL1.gblx.net (67.16.166.42)  0.893 ms ae11.scr2.DAL1.gblx.net (67.16.166.50)  0.945 ms
     8  xe0-1-0-10G.scr4.MIA1.gblx.net (67.16.165.206)  30.222 ms ae2.scr3.MIA1.gblx.net (67.16.147.150)  64.293 ms  30.349 ms
     9  lag7.ar4.MIA2.gblx.net (67.16.147.142)  34.226 ms lag8.AR4.MIA2.gblx.net (67.16.147.130)  30.261 ms  30.387 ms
    10  HostDime.com-10xe.mia01.gblx.net (64.214.70.10)  37.977 ms  38.635 ms  37.970 ms
    11  xe7-1-mco1.cr2.dimenoc.com (72.29.88.34)  36.858 ms  36.749 ms  36.656 ms
    12  server10.gnservername.net (184.171.250.130)  36.612 ms  35.946 ms  36.314 ms
    HiVelocity - Tampa, FL
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 40 byte packets
     2  68.233.224.121 (68.233.224.121)  0.985 ms  1.200 ms  2.277 ms
     3  xe-8-0-0.bar1.Tampa1.Level3.net (4.53.172.1)  0.961 ms  1.169 ms  2.248 ms
     4  ae-5-5.ebr1.Miami1.Level3.net (4.69.148.213)  18.285 ms  18.272 ms  19.406 ms
     5  ae-1-100.ebr2.Miami1.Level3.net (4.69.151.254)  7.656 ms  7.649 ms  7.640 ms
     6  ae-3-5.bar2.Orlando1.Level3.net (4.69.148.210)  11.376 ms  10.499 ms  11.625 ms
     7  ae-0-11.bar1.Orlando1.Level3.net (4.69.137.145)  10.205 ms  10.897 ms  10.600 ms
     8  HostDime.com-10G-ethernet.core1.level3.net (67.30.140.2)  117.065 ms  117.058 ms  118.226 ms
     9  server10.gnservername.net (184.171.250.130)  10.549 ms  11.168 ms  11.161 ms
    QuickWeb - Los Angeles, CA
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 40 byte packets
     2  205.134.242.113 (205.134.242.113)  0.571 ms  0.661 ms  0.719 ms
     3  gige-g3-16.core1.lax1.he.net (65.19.129.5)  6.333 ms  6.419 ms  6.465 ms
     4  10gigabitethernet1-1.core1.phx1.he.net (72.52.92.250)  10.848 ms  10.974 ms  10.963 ms
     5  10gigabitethernet1-3.core1.dal1.he.net (72.52.92.254)  41.487 ms  41.595 ms  41.585 ms
     6  10gigabitethernet1-3.core1.mia1.he.net (184.105.222.30)  68.376 ms  68.449 ms  68.547 ms
     7  dimenoc.nota-miami.net (198.32.125.68)  76.513 ms  76.771 ms  76.788 ms
     8  xe7-1-mco1.cr2.dimenoc.com (72.29.88.34)  86.213 ms  77.039 ms  77.672 ms
     9  server10.gnservername.net (184.171.250.130)  77.241 ms  77.185 ms  77.158 ms
    Iperweb - Milan, Italy
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 40 byte packets
     2  gw-cdlan-2.umusic.cdlan.net (217.171.46.253)  0.404 ms  0.465 ms  0.530 ms
     3  212.73.241.129 (212.73.241.129)  0.210 ms  0.188 ms  0.153 ms
     4  ae-0-11.bar1.Milan1.Level3.net (4.69.142.189)  0.265 ms  0.237 ms  0.220 ms
     5  ae-7-7.ebr2.Paris1.Level3.net (4.69.142.186)  17.952 ms  19.524 ms  17.953 ms
     6  ae-44-44.ebr2.Washington1.Level3.net (4.69.137.62)  97.459 ms ae-43-43.ebr2.Washington1.Level3.net (4.69.137.58)  97.312 ms ae-44-44.ebr2.Washington1.Level3.net (4.69.137.62)  97.370 ms
     7  ae-92-92.csw4.Washington1.Level3.net (4.69.134.158)  97.375 ms ae-72-72.csw2.Washington1.Level3.net (4.69.134.150)  96.057 ms ae-82-82.csw3.Washington1.Level3.net (4.69.134.154)  109.080 ms
     8  ae-61-61.ebr1.Washington1.Level3.net (4.69.134.129)  97.329 ms  95.951 ms ae-91-91.ebr1.Washington1.Level3.net (4.69.134.141)  99.196 ms
     9  ae-2-2.ebr3.Atlanta2.Level3.net (4.69.132.85)  110.694 ms  111.950 ms  110.740 ms
    10  ae-63-63.ebr1.Atlanta2.Level3.net (4.69.148.242)  111.880 ms  116.502 ms  114.154 ms
    11  ae-1-8.bar1.Orlando1.Level3.net (4.69.137.149)  120.114 ms  119.995 ms  120.090 ms
    12  HostDime.com-10G-ethernet.core1.level3.net (67.30.140.2)  172.830 ms  262.229 ms  262.038 ms
    13  server10.gnservername.net (184.171.250.130)  118.996 ms  117.664 ms  117.762 ms
    GoWeb - Frankfurt, Germany
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 40 byte packets
     2  ge-5-0-0-210.fra44.ip4.tinet.net (77.67.73.253)  0.877 ms  0.870 ms  0.855 ms
     3  xe-8-1-0.mia10.ip4.tinet.net (89.149.180.2)  131.760 ms  131.752 ms xe-9-0-0.mia10.ip4.tinet.net (89.149.180.10)  131.715 ms
     4  HostDime-gw.1ge.tinet.net (213.200.73.30)  140.257 ms  140.143 ms  140.422 ms
     5  xe7-1-mco1.cr2.dimenoc.com (72.29.88.34)  140.111 ms  140.142 ms  140.086 ms
     6  server10.gnservername.net (184.171.250.130)  139.320 ms  139.043 ms  138.438 ms
    OVH - Roubaix, France
    Code:
    traceroute to 184.171.250.130 (184.171.250.130), 30 hops max, 60 byte packets
     2  rbx-g2-a9.fr.eu (213.251.130.78)  1.115 ms  1.123 ms  1.239 ms
     3  ldn-5-6.uk.eu (91.121.131.182)  7.551 ms ldn-5-6.uk.eu (91.121.131.178)  7.654 ms ldn-5-6.uk.eu (91.121.128.192)  7.400 ms
     4  * * nwk-2-6k.nj.us (178.32.135.230)  76.908 ms
     5  ash-1-6k.il.us (178.32.135.233)  79.752 ms * *
     6  atl-1-6k.ga.us (178.32.135.189)  92.261 ms  92.479 ms *
     7  * * *
     8  dimenoc.nota-miami.net (198.32.125.68)  121.696 ms  121.588 ms  121.600 ms
     9  xe7-1-mco1.cr2.dimenoc.com (72.29.88.34)  163.072 ms  163.080 ms  330.146 ms
    10  server10.gnservername.net (184.171.250.130)  112.236 ms  112.201 ms  115.526 ms
    miscis.com - Providing domains and premium hosting solutions at an affordable price
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  4. #4
    Join Date
    Jul 2009
    Location
    Orlando, FL
    Posts
    70
    Thank you very much for your patience. As mentioned in your tickets, the issues unfortunately do not lie within our network but instead appear to be directly with the connection with telefonica.

    Our Network Admins are working on a possible solution with our bandwidth providers to see if there may be something else that can be done to provide an alternative solution. We will keep you posted.
    | Alex Font | HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2001
    | Managed Dedicated Servers | Global Colocation Facilities | Managed VPS | Managed Cloud Clusters
    | Data Centers in USA | Mexico | Brazil | UK | Hong Kong | India | Netherlands

  5. #5
    Join Date
    Apr 2010
    Location
    Perú
    Posts
    37
    when I contacted it and after six hours they gave me this answer

    regards

    We discuss the data center that some groups that are used to reach the data center are having problems. Unfortunately it is an external problem to us we can not handle directly, but which was reported.

    Let's keep this ticket open to notify you when everything is correct.

    We appreciate your understanding and patience in the case.

    We are at the order.
    Net Andino S.A.C.| Creating New Solutions in Information Systems. In Spanish

  6. #6
    Join Date
    Apr 2010
    Location
    Perú
    Posts
    37
    The case is very serious is the second time, the first time they made me wait over 15 hours. I regret that work well. We can not do anything about it. It shows their lack of professionalism in assists.

    On a carrier can not be expected or more than one hour. I think it's time to take a decision and move to another data center decent.
    Net Andino S.A.C.| Creating New Solutions in Information Systems. In Spanish

  7. #7
    Join Date
    Jun 2002
    Location
    Orlando, FL
    Posts
    1,070
    netandino,

    I hope you can understand if the issues are not within out network, we have no control to find a solution right away. Normally we would advise you to contact your ISP but we are making the effort to talk to them directly for you and solve the issue. Surely that shows we care.

    Thanks for your patience while we talk to your ISP
    | Manny Vivar - manny.v@hostdime.com| HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2003
    | Managed Dedicated Servers | Global Colocation Facilities | Managed VPS | Managed Private Cloud
    | Data Centers in Florida, USA | Mexico | Brazil | UK | Hong Kong | India | Netherlands
    | Colombia |

  8. #8
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
    Posts
    10,657
    HostDime have a great team of people and believe me if the issue was within their network it would be delt with soon as...

    I would love to know their recruitment process

    Quote Originally Posted by netandino View Post
    Someone can tell me please if you have bad or good things about HostDime?.
    I only have good things to say about HostDime and they certainly dont clown around like some providers these days.

    Their billing team is fair and their support staff are VERY knowledgable...
    Last edited by Server Management; 03-28-2012 at 02:38 PM.

  9. #9
    Join Date
    Apr 2010
    Location
    Perú
    Posts
    37
    Pues no es exactmanete el problema de mi IPS, y ya hay antecedentes. siempre falla su red. esa ves me hicieron esperar para decirme que su ingenieros detectaron un problema den los sumadores de network "problema de balanceo"

    do not lie, you can review the ticket #363464

    Good afternoon Theodore

    Apparently one of the ISPs data center had a balancing problem in one of the switches, the supplier was contacted and solved the problem, we performed pings throughout the evening without losing packets, let us know to continue with problems.

    Best regards / Best Regards,
    if the case would be my IPS problem with all my servers. I have problems with HostDime only, others are going well.
    Net Andino S.A.C.| Creating New Solutions in Information Systems. In Spanish

  10. #10
    Join Date
    Jun 2002
    Location
    Orlando, FL
    Posts
    1,070
    Quote Originally Posted by netandino View Post
    do not lie, you can review the ticket #363464
    The issues in that ticket were 2 months ago which are not related to the telefonica peering issues with level3 you are experiencing right now. These are 2 totally different issues at 2 totally different times


    Quote Originally Posted by netandino View Post
    if the case would be my IPS problem with all my servers. I have problems with HostDime only, others are going well.
    Telefonica peers with many different providers, their peering with level3 is the issue presently. So it is possible other servers you have don't use that exact route.

    You can see by the post above from "Miscis" the issue is not happening to others.
    | Manny Vivar - manny.v@hostdime.com| HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2003
    | Managed Dedicated Servers | Global Colocation Facilities | Managed VPS | Managed Private Cloud
    | Data Centers in Florida, USA | Mexico | Brazil | UK | Hong Kong | India | Netherlands
    | Colombia |

  11. #11
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
    Posts
    10,657
    Quote Originally Posted by netandino View Post
    if the case would be my IPS problem with all my servers. I have problems with HostDime only, others are going well.
    As Manny as already pointed out the other servers are likely taking slightly different routes...

  12. #12
    Join Date
    Apr 2010
    Location
    Perú
    Posts
    37
    Well, not exactly the same but are similar.

    We have problems in access, connectivity, slow, packet loss, from Peru and Spain. in that you see with JAPAN. I've seen claims of many customers that their services provided are faulty. The support is slow.

    I have personally spoken on the phone. and often the answer is the same. We are working on it. What happens is that technical support is remote. With engineers in the data center apparently takes communication. Must have effective people in the same datacenter

    We need only support hardware and network connection. Personally I have many other servers in different data centers, for example, SoftLayer and things are different. The support is different.

    We do not ask do wonders, we know that everything can have anomalies, faults, breakdowns. Just ask a real service and optimal. For this there are people specializing in everything to solve the problem immediately.
    Net Andino S.A.C.| Creating New Solutions in Information Systems. In Spanish

  13. #13
    Join Date
    Jun 2002
    Location
    Orlando, FL
    Posts
    1,070
    As mentioned above normally any other host would advise you to contact your ISP but we are making the effort to talk to them directly for you and solve the issue. Surely that shows our commitment to you for real service
    | Manny Vivar - manny.v@hostdime.com| HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2003
    | Managed Dedicated Servers | Global Colocation Facilities | Managed VPS | Managed Private Cloud
    | Data Centers in Florida, USA | Mexico | Brazil | UK | Hong Kong | India | Netherlands
    | Colombia |

  14. #14
    Join Date
    Nov 2009
    Location
    Colombia
    Posts
    2,150
    I've never had downtime in over a year of service, in their servers and servers/VPS from other providers.

    If it's not their issue, how can they fix it? At least they are trying to contact Telefonica...

    By the way, the connection from Colombia to HD is top notch
    █ Diego Rodríguez B. - https://diegorbaquero.com
    █ Software Engineer @ Protocol Labs | Filecoin Saturn

  15. #15
    Join Date
    Apr 2010
    Location
    Perú
    Posts
    37
    I had heard the bad reputation of HostDime, many others commented on it but still wanted to try to confirm what I had already a problem before, I had almost overlooked.

    But you can not keep waiting their wills, not a charity service. You must be a good and efficient service or anything.
    Perhaps customers will continue to expect when I say the ISP data center is wrong?

    Fortunately not a direct server to my production use since we work directly with the planet "current SoftLayer" and for over eight years and have seen problems of this nature.

    We know how bad it is to listen, not in our reach. If change is going badly for ISP and so give good service to their customers. At least the team is very upset with GN HostDime and from my experience and recommend no more nor speak for them.

    Rather, they are a bad company, has constant problems with your network.
    I do not think the ISPs always fail and worse in my case only two months and with many surprises.

    NOTE: I am not against X staff, I am against the service.
    Net Andino S.A.C.| Creating New Solutions in Information Systems. In Spanish

  16. #16
    Join Date
    Jun 2002
    Location
    Orlando, FL
    Posts
    1,070
    It seems clear your not reading our posts, I understand your upset about the issues you are seeing but you are getting upset at the wrong company. If you do a search here on WHT you will see our reputation is the contrary of what your stating.

    As mentioned above again, we are in contact with telefonica to try and isolate this issue for you.
    | Manny Vivar - manny.v@hostdime.com| HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2003
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  17. #17
    Join Date
    Nov 2009
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    Quote Originally Posted by netandino View Post
    I had heard the bad reputation of HostDime, many others commented on it but still wanted to try to confirm what I had already a problem before, I had almost overlooked.

    But you can not keep waiting their wills, not a charity service. You must be a good and efficient service or anything.
    Perhaps customers will continue to expect when I say the ISP data center is wrong?

    Fortunately not a direct server to my production use since we work directly with the planet "current SoftLayer" and for over eight years and have seen problems of this nature.

    We know how bad it is to listen, not in our reach. If change is going badly for ISP and so give good service to their customers. At least the team is very upset with GN HostDime and from my experience and recommend no more nor speak for them.

    Rather, they are a bad company, has constant problems with your network.
    I do not think the ISPs always fail and worse in my case only two months and with many surprises.

    NOTE: I am not against X staff, I am against the service.
    Your post doesnt make an ounce of sense...

    How can you be upset with HostDime when the problem doesnt lay with them but rather your ISP?

    Also as pointed out if you did a search on here you would find HostDime have an excellent reputation and their network is second to none.

    Maybe you should part ways and move on instead of making up aload of false accusations.

    After all the owner of HostDime himself is even going to the extra mile by responding here to your concerns...

  18. #18
    Join Date
    Apr 2010
    Location
    Perú
    Posts
    37
    Look. For a service is optimal, not only have the best engineer, even the best hardware in the data center. It is a system. This includes your ISP provider. Sales staff, accounting, level platform supported by others.

    Apart from that I have several other servers in data centers and I can attest, and nobody says, our services are excellent but our ISP fails.

    The answer is simple, because if something fails, everything fails. It's been a day and still no solution.


    Whenever we have put clear examples.

    To eat a good meal, you should have good quality raw material and good flavor, "made by specialists."

    Here was my claim and you will rightly in my place would be saying the same thing. In two months we have seen several and have always talk to my ticket basis.
    Net Andino S.A.C.| Creating New Solutions in Information Systems. In Spanish

  19. #19
    Join Date
    Nov 2009
    Location
    Colombia
    Posts
    2,150
    Quote Originally Posted by netandino View Post
    Look. For a service is optimal, not only have the best engineer, even the best hardware in the data center. It is a system. This includes your ISP provider. Sales staff, accounting, level platform supported by others.

    Apart from that I have several other servers in data centers and I can attest, and nobody says, our services are excellent but our ISP fails.

    The answer is simple, because if something fails, everything fails. It's been a day and still no solution.


    Whenever we have put clear examples.

    To eat a good meal, you should have good quality raw material and good flavor, "made by specialists."

    Here was my claim and you will rightly in my place would be saying the same thing. In two months we have seen several and have always talk to my ticket basis.
    Are you actually reading your own comments?

    You are damaging your reputation.

    It's not a problem with HostDime's Data Center. It's a problem with the routing from your place to their datacenter. You ISP's connectivity is the issue.

    Instead of bashing HostDime when they are doing more than you are to help fix a problem that's not even them, you should go to the root of the issue, not the DC where one or some of your servers are hosted.

    If I was HostDime I would cancel the contract with you at the end of the month.
    █ Diego Rodríguez B. - https://diegorbaquero.com
    █ Software Engineer @ Protocol Labs | Filecoin Saturn

  20. #20
    Join Date
    Jul 2010
    Location
    Orlando, FL
    Posts
    521
    Quote Originally Posted by netandino View Post
    Look. For a service is optimal, not only have the best engineer, even the best hardware in the data center. It is a system. This includes your ISP provider. Sales staff, accounting, level platform supported by others.

    Apart from that I have several other servers in data centers and I can attest, and nobody says, our services are excellent but our ISP fails.

    The answer is simple, because if something fails, everything fails. It's been a day and still no solution.


    Whenever we have put clear examples.

    To eat a good meal, you should have good quality raw material and good flavor, "made by specialists."

    Here was my claim and you will rightly in my place would be saying the same thing. In two months we have seen several and have always talk to my ticket basis.
    Hello netandino,

    I don't fully understand your analogy, but to cap off this thread, we will continue to actively work on the service issues with the ISP in question and we will get it resolved. If you choose to leave our service due to these issues, that is of course your choice but we will keep working on it until it is solved completely.

    We thank you for your patronage and understanding.

    Have a great day,
    | Dennis Henry | HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2001
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    | Data Centers in USA | Mexico | Brazil | UK | Hong Kong | India | Netherlands

  21. #21
    HostDime is only responsible for their own network, and it sounds like they manage it very well. They can't be held accountable for issues with your ISP. Maybe there is a language barrier here where you think that HostDime is your ISP? They're not saying, "our services are excellent but our ISP fails." They're saying, "our network is not the issue--YOUR ISP has bad routing to our network which we can't control." They are not the bad guys.
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  22. #22
    Join Date
    Sep 2009
    Posts
    2,277
    Quote Originally Posted by netandino View Post
    I had heard the bad reputation of HostDime, many others commented on it but still wanted to try to confirm what I had already a problem before, I had almost overlooked.

    But you can not keep waiting their wills, not a charity service. You must be a good and efficient service or anything.
    Perhaps customers will continue to expect when I say the ISP data center is wrong?

    Fortunately not a direct server to my production use since we work directly with the planet "current SoftLayer" and for over eight years and have seen problems of this nature.

    We know how bad it is to listen, not in our reach. If change is going badly for ISP and so give good service to their customers. At least the team is very upset with GN HostDime and from my experience and recommend no more nor speak for them.

    Rather, they are a bad company, has constant problems with your network.
    I do not think the ISPs always fail and worse in my case only two months and with many surprises.

    NOTE: I am not against X staff, I am against the service.
    Hello,

    As it has been stated many times it was not HostDimes issue it was an issue with your ISP and who they route through.

    Depending on the ISPs you have an who they choose to route with will depend on the experience you get.

    I have a significant number of services with HostDime and have not experienced any of the above with them.

    HostDime do not in any way have a bad reputation. I personally believe they are one of the best hosts on this forum.

    You need to listen to the advice that has been given to you on this forum as everyone is telling you the same thing.

    In this case HostDime went above and beyond to try and resolve an issue with an external network, that does indeed show the commitment to providing a quality and reliable network.

  23. #23
    The support overall was great however I switch to a dedicated server monday with them and with in 5 hours my site was hacked and all my file was deleted and they cant even explain to me how this happen

    The only thing that saved is that I had my site info still on the older server.

  24. #24
    Join Date
    Jul 2009
    Location
    Orlando, FL
    Posts
    70
    Rexxy,

    Are you able to either provide me with a ticket ID here or via DM and I will be more than willing to look into the situation for you. I apologize in advance for any extended issues and assure you that we will do everything we can to assist.
    | Alex Font | HostDime | Premier Global Data Centers
    | www.hostdime.com/global | Global Infrastructure as a Service (IaaS) Provider Since 2001
    | Managed Dedicated Servers | Global Colocation Facilities | Managed VPS | Managed Cloud Clusters
    | Data Centers in USA | Mexico | Brazil | UK | Hong Kong | India | Netherlands

  25. #25
    Ticket ID is HD12426

    Thanks

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