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11-05-2007, 11:49 AM #76New Member
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Like everyone we are frustrated and embarassed to face our clients. We already lost 3 big clients.
I think we are beyond apologies and at this point financial compensation is needed. We shoud consider a class action lawsuit.
I am wondering if they should of done this move little by little instead of doing all the server at once.
Scott
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11-05-2007, 11:54 AM #77Web Hosting Master
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- Oct 2003
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Scott,
Again, I know it sounds like (propaganda) but you can still wield this situation to (hopefully) better your position with your clientele. You're going to need to be completely upfront & honest with them, e.g. 'We truly apologize, the provider we were currently utilizing was suddenly sold & things went sour. We're working as quickly as possible to ensure the situation is resolved but if the delays continue we're going to find an alternate solution to resolve this as promptly as possible.'
Seriously, don't lose your clientbase because of a navisite / alabanza fark up, I'm sure you've been working at it for years!
(p.s., this is why I've always been against Alabanza as a solution. Using their servers, control panel, network, ugh -- 100% proprietary essentially. You're screwed if there is ever a problem... and sure enough, you are)
They obviously have not prepared themselves at all for the migration. They've obviously left you in the dark as to what really went on. You are going to have horrible experiences with NaviSite from this point forward, get out while you can.
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11-05-2007, 11:59 AM #78New Member
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My domains are working now !!!!
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11-05-2007, 11:59 AM #79New Member
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- Nov 2007
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Ok, some of my sites are finally starting to come up. PTL!
Here's my reseller's posting page:
christianwebhost.info
ke
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11-05-2007, 12:02 PM #80New Member
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I totally agree. Unfortunately this is the situation Alabanza clients are in right now.
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11-05-2007, 12:14 PM #81Web Hosting Master
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- Dec 2001
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Greetings:
Any updates?
Thank you.
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11-05-2007, 12:28 PM #82cout << m_subtitle;
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11-05-2007, 12:29 PM #83Newbie
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- Nov 2007
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Still Down, coming up to 64 hours of downtime, I think they are still trying to unpack all the servers. We have been told it could be another 24 hours before full service will be restored.
Theres a conference call you can join to ask, details are on thewhir.com blogs.
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11-05-2007, 12:30 PM #84Newbie
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11-05-2007, 12:33 PM #85New Member
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Article
I don't know if this will help others, but I've been forwarding an article at Data Center Knowledge to my clients. Just so they understand what I'm up against. They are a little more patient when they realize that this is completely out of my hands and beyond my control.
Doggone it, the board won't let me post the link. But Google Alabanza Navisite Problems and a link to the article should come up.
And misery does love company, they calm down a bit when they realize this disaster isn't happening to just them, but hundreds of thousands of others are in the same boat.
What a MESS!
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11-05-2007, 12:39 PM #86Retired Moderator
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- Nov 2002
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*** Threads Merged and Moved to Outages.
Remind of the rules of this section:
This forum is provided to discuss current outage issues and to allow a way for customers and providers to communicate. Comments by non-customers will be removed. If you are not a current customer, there is no need for you to post. Reviews are only suitable in the appropriate main forum category.
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11-05-2007, 01:20 PM #87New Member
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11-05-2007, 01:24 PM #88New Member
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11-05-2007, 01:27 PM #89New Member
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11-05-2007, 01:29 PM #90New Member
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I have been with Albanza for almost ten years and have about 150 domains none of which are accessible yet and have been down for 55 hours.
I am certainly likely to move but most of the larger sites have things such as very active Forums which are impossible to keep backed up sufficiently so will have to stay around until something get back on-line.
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11-05-2007, 01:29 PM #91New Member
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11-05-2007, 01:31 PM #92New Member
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11-05-2007, 01:39 PM #93New Member
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Is it true that Hewlett-Packard Owns 15.5% Off the Navisite Company ?
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11-05-2007, 01:41 PM #94New Member
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11-05-2007, 01:47 PM #95New Member
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11-05-2007, 01:50 PM #96New Member
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NaviSite.com has Albanza Migration Info
The latest info is on the Navisite website.
I give them credit for handling this in an upfront manner.
They've had stellar services and uptime for the past 10 YEARS! How many other managed server hosting companies can say that??
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11-05-2007, 01:51 PM #97New Member
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My domains where up for about 15 mins. Now they are back down....
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11-05-2007, 02:14 PM #98New Member
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Some Domains UP and some other still down.
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11-05-2007, 02:25 PM #99Newbie
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Count on it. I am sure MOST hosts and resellers will at the very least be contacting legal representation regarding this fiasco. I have not seen any group class action suit announced as yet, but there will without a doubt be one eventually.
I`m not sure how that effects many of the hosts who are not in the US.
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11-05-2007, 02:28 PM #100Newbie
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- Nov 2007
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