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Thread: WiredTree - a fraud ?
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04-10-2009, 07:30 AM #1Newbie
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WiredTree - a fraud ?
like a month ago i got a vps from wiredtree and i wanted to cancel so i submitted a form stating that i want to cancel but they didn't agree and said that i must pay for the next month invoice ! and that it was stated in the tos and i told them that i won't be able to pay that's too strange that even why i wanted to cancel how you ask me to pay for some thing just i won't use and don't even want it and they told me if i don't pay they will suspend me so i told them it's ok suspend me i don't want it, but they kept sending me invoices first a 10$ late fee and then a new invoice for the 3 rd month ! i stopped using their vps from the first month, what can i do now ?
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04-10-2009, 08:28 AM #2Web Hosting Master
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Did you
-cancel your account 7 days before the next billing cycle? or
-did not cancel through opening a ticket at their client portal or
-do not have all account information (not being the authorized user)
If not, I don't see the reason why they do not agree with the cancellation of your account.
Account Cancellation
Client must submit service cancellations by opening a ticket through our client portal at least 7 days but not more than 30 days before the end of the service's billing cycle. Cancellation requests are not accepted through phone, email, fax, or any other method besides through opening a ticket through our client portal. You must have all account information to cancel an account. Only the authorized account holder may cancel the account.
In the event of cancellation, customer will automatically be billed for any excess bandwidth usage during the then-current monthly billing cycle.
Source:http://www.wiredtree.com/legal/tos.php
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04-10-2009, 09:50 AM #3Newbie
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04-10-2009, 10:20 AM #4Web Hosting Master
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04-10-2009, 10:33 AM #5Retired Moderator
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It is your fault then.0
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04-10-2009, 10:47 AM #6Web Hosting Master
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04-10-2009, 11:02 AM #7Retired Moderator
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04-10-2009, 11:07 AM #8Web Hosting Master
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04-10-2009, 11:07 AM #9Web Hosting Master
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@Abu Mami - spam trolling - (as usually) reported for insultive offtopic personally related remarks.
@Unleash - it's nothing wrong with your english. We understand you and that's only matters.
So, you got invoice in lets say 10 days before new billing cycle, canceled hosting some day later and they want from you to pay it anyway? In case that you really requested cancelation through support ticket 7 days before the end of the service's billing cycle it's obviously their mistake.Last edited by Spirit; 04-10-2009 at 11:10 AM.
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04-10-2009, 11:13 AM #10Retired Moderator
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04-10-2009, 11:46 AM #11Web Hosting Guru
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For me, never had a problem with Wiredtree.
OP as 2 posts, for this thread only. Not very credible to me.
Pretty strange that ccording to OP, Wiredtree as already sent 3 monthly invoices, while as he said, he is supposed to be in is 2 months of service. Something doesnt add up.
The 10$ late fee is in their tos. Seems to be another case of user who didnt read the tos before ordering.
If this is a real case, hope Zac clarify things.0
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04-10-2009, 02:47 PM #12Web Hosting Master
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No, we're definitely not a fraud.
Unlesh, please email me the ticket ID so I can look into it.
We do have a 7 day cancellation policy like LaptopFreak posted in our TOS. Invoices are sent out 7 days in advance for most of our clients, however, there are some clients who have been with us for a long time who get invoices 3 days in advance because that is what we originally did.█ Zac Cogswell / CEI
█ Formerly known as WiredTree Zac0
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04-10-2009, 03:07 PM #13SEO Extraordinaire
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If you fail to follow the procedures to which you agreed to, who's the fraud in this case? Certainly not Wiredtree.
Website Design and Marketing in France
www.SagaNET.fr0
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04-10-2009, 06:11 PM #14Web Hosting Master
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He did not email me his ticket ID, but he did tell our billing department he posted on WHT, so I was able to review the ticket. I just wanted to clarify what happened.
He did get an invoice 7 days in advance of his renewal date, he put in a cancellation request 2 days before his renewal date, which is not the 7 days notice we require and is clearly stated in the TOS. He got angry with us after being informed of that and then admitted in the ticket that he did not ever even read the TOS. The reason he got the late fee is that he refused to pay the invoice and then his account was automatically suspended later and a late fee was added.
There is definitely no fraud whatsoever on our part.█ Zac Cogswell / CEI
█ Formerly known as WiredTree Zac0
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04-10-2009, 06:17 PM #15Web Hosting Master
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04-10-2009, 06:24 PM #16Web Hosting Master
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I never understood why you must cancel before past due date, maybe this should be another topic.. If they don't pay by due date, you suspend them. Why would you set a 48 hour deadline to pay and if you don't you get late fees?
Just seems like a way to scare customers into paying...0
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04-10-2009, 06:35 PM #17Web Hosting Master
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A cancellation notice is very common in the service industry.
In any event, yes, it should be a new topic since it does not apply to this situation specifically. In fact, I remember seeing a thread about this in the Web Hosting Forum not too long ago with discussion from both providers and customers.█ Zac Cogswell / CEI
█ Formerly known as WiredTree Zac0
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04-10-2009, 06:44 PM #18Retired Moderator
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He did get an invoice 7 days in advance of his renewal date, he put in a cancellation request 2 days before his renewal date0
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04-10-2009, 10:54 PM #19Web Hosting Master
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04-10-2009, 11:40 PM #20Newbie
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if i got suspended then why you billed me for the 3 month ?!
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04-11-2009, 12:12 AM #21Web Hosting Master
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04-11-2009, 01:38 AM #22Newbie
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how can this make sense to you ! i don't understand
first they ask me to pay for the 2 month just because they opened an invoice for it
then they suspend me but keep sending me invoices for the 3 month and 4 - 5 and so on
while iam not using it !
it just seems to be a fraud to me while most webhosts offers 30 days money back they have we ask for it you pay for it tos even if you don't use it or and even you asked to cancel !Last edited by Unleash; 04-11-2009 at 01:41 AM.
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04-11-2009, 01:52 AM #23Web Hosting Master
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04-11-2009, 03:05 AM #24WHT Addict
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He canceled his account 2 days before his 1st month of service was over.
WiredTree said that since he did not cancel 7 days in advance, that he had to pay for the second month of service. When he did not pay for the 2nd month, they added a late fee.
Then they sent an invoice for a 3rd month.
He told them to cancel after the 1st month, the total debt he owes WiredTree is the 2nd month payment and the 2nd month late fee.
By refusing to close his account, there essentially charging him a 100% interest rate on the debt, month after month.
Credit Card companies charge a maximum (by law) of 30% per year.
WiredTree can't just keep his account open, accumulating new monthly fees. Once he told them to close it, he owed them for vps charges up until the cancellation, and from there on an annual interest rate < 30% on that debt.0
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04-11-2009, 03:16 AM #25Junior Guru Wannabe
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