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Thread: HTTP keeps going down on one IP
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05-06-2006, 10:13 PM #1Junior Guru Wannabe
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HTTP keeps going down on one IP
Hi,
I have a new server with SoftLayer and I have most of my accounts on a shared IP address. We do have our own store on a separate IP address. I am having LOADS of trouble with this. The store keeps going down while all the other sites on the shared IP address are fine.
Any ideas what could be causing this?
Thanks
Rick
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05-06-2006, 10:16 PM #2Web Hosting Master
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Aren't SL's servers managed or semi-managed? Perhaps you should ask them to check it out? Otherwise its hard to tell as you need to post some more details regarding this.
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05-06-2006, 10:25 PM #3Web Hosting Guru
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Hey i have this same problem, and as we speak all my sites are down, not just my main shared IP.
I've logged a ticket there and am awaiting a answer
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05-06-2006, 10:27 PM #4Web Hosting Master
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Originally Posted by ntfu2
Try running a ping via dnsstuff. There's something wrong with your server setup.AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
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05-06-2006, 10:32 PM #5Web Hosting Guru
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Ping to 66.xx.xx.xx
Generated by www.DNSstuff.com at 02:30:42 GMT on 07 May 2006.
status = "Getting ping results...";Pinging 66.228.115.243 [66.228.115.243]:
Ping #1: Got reply from 66.xx.xx.xx in 42ms [TTL=57]
Ping #2: Got reply from 66.xx.xx.xx in 43ms [TTL=57]
Ping #3: Got reply from 66.xx.xx.xx in 43ms [TTL=57]
Ping #4: Got reply from 66.xx.xx.xx in 43ms [TTL=57]
Done pinging 66.xx.xx.xx!
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05-06-2006, 10:42 PM #6Junior Guru Wannabe
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I did have a ticket in with them over this and they said:
The issue might be with the configuration of that domain, check the apache configuration and make sure everything is correct.
When I checked, the link from public_html folder to the www folder was broken for that domain. I just corrected that.
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05-06-2006, 11:04 PM #7Web Hosting Master
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I assume you are running Linux. SSH to the server and log in. Type:
Code:ifconfig
If it isn't listed just type:
Code:ifconfig eh0:1 <IP address> UP
Code:service named restart service httpd restart
Good Luck!