Results 26 to 30 of 30
Thread: Data Center's Canada DOWN
-
02-10-2012, 04:04 PM #26New Member
- Join Date
- Feb 2012
- Posts
- 0
RFO came out - i'm not too happy with it as it seems to try to indicate this was not a problem that fits the SLA criteria and therefore a financial reimbursement.
-
02-10-2012, 04:16 PM #27Junior Guru Wannabe
- Join Date
- Mar 2003
- Location
- WhereIts, Summer
- Posts
- 34
OpenLeaf,
I never got the RFO, would be interested to see this.
-
02-10-2012, 04:20 PM #28New Member
- Join Date
- Feb 2012
- Posts
- 0
I think you have to open a ticket with support or noc to get the report. if you send a request they will send it over.
-
02-13-2012, 11:34 AM #29New Member
- Join Date
- Feb 2012
- Posts
- 0
Openleaf,
Can you clarify what in the RFO makes the SLA not apply?
-
02-13-2012, 12:07 PM #30New Member
- Join Date
- Feb 2012
- Posts
- 0
There was a note at the end "No physical hardware or fiber failures occurred during this outage, the issue lay outside the network edges." ... it concerned me.
Hoping to clarify today with them ... by now everyone else should have gotten the incident report if you were affected ... did you get it?
Similar Threads
-
I want to buy vps that data center in canada
By pc1986 in forum VPS HostingReplies: 2Last Post: 02-09-2012, 06:23 AM -
Need Best Data Center in Canada
By Vinayak_Sharma in forum Dedicated ServerReplies: 17Last Post: 10-19-2011, 08:25 PM -
Data Center in Canada OK for USA Website?
By Crim50 in forum Web HostingReplies: 14Last Post: 07-08-2008, 07:55 PM -
East Coast Canada Data Center
By Timelord_ in forum Dedicated ServerReplies: 11Last Post: 03-22-2008, 05:27 PM -
Data Center in Calgary, AB? Canada!
By SeanK in forum Dedicated ServerReplies: 27Last Post: 06-24-2003, 03:33 AM