Page 4 of 5 FirstFirst 12345 LastLast
Results 76 to 100 of 103
  1. #76
    Join Date
    Nov 2005
    Posts
    260
    Quote Originally Posted by TALUSA View Post
    So which company are you with?
    We prefer to keep a low profile and I really think it does not matter in regards to this topic. I work for a relatively small processor in Europe which has been in the industry for more than a decade. Secondly, self promotion in forums is not one of our marketing strategies to attract new business, otherwise I would have chosen our company name to post replies here.
      0 Not allowed!

  2. #77

    So you need to complain on a public forum...

    ...for 2CO to take action???

    We more than tried to work with 2CO to resolve this issue through the normal manner; but they decided to ignore / not pay full attention to the situation and to top it off, endless run-around, calls forwarded to voice mail, (you all know the story).

    Now they see my complaint on this board and want to take action; my client still haven't receive their refund and I give 2CO, no later than August 21, 2007 to refund my client's money. If this is not done, I will order my internet marketers to tell my situation with 2CO to the internet world - on thousands of message boards.

    If the most important person in all of this (the client) is being abused, ignored, disrespected and being made unhappy, then any consumer that wants to do business with a 2CO vendor should be warned.

    You have my deadline to refund the money.

    Note:
    For all you defenders of 2CO, why don't you start a collection and get 400 GBP together, so that my client can get their money back.
      0 Not allowed!

  3. #78
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    Quote Originally Posted by TALUSA View Post
    ...for 2CO to take action???

    We more than tried to work with 2CO to resolve this issue through the normal manner; but they decided to ignore / not pay full attention to the situation and to top it off, endless run-around, calls forwarded to voice mail, (you all know the story).

    Now they see my complaint on this board and want to take action; my client still haven't receive their refund and I give 2CO, no later than August 21, 2007 to refund my client's money. If this is not done, I will order my internet marketers to tell my situation with 2CO to the internet world - on thousands of message boards.

    If the most important person in all of this (the client) is being abused, ignored, disrespected and being made unhappy, then any consumer that wants to do business with a 2CO vendor should be warned.

    You have my deadline to refund the money.

    Note:
    For all you defenders of 2CO, why don't you start a collection and get 400 GBP together, so that my client can get their money back.
    Haha, your army of marketers...give it a rest. If you truly want to get your client's money back, I wouldn't threaten with your slew of internet marketers nor would I make demands on a random internet forum. Over 400GBP???
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
    We are Professional. Painless. Polite.
      0 Not allowed!

  4. #79

    When it is not your money, you can make absurd comments...

    I am sure that 2CO will not be stating HA-HA-HA if my client's money is not returned by the deadline given to them.

    Apparently your logic is twisted if you think that we will not try everything for 2CO to return our client's money. I wonder how you will fee if $800 was taken from your account and could not get the money back.

    We live in an internet age, and when a company is not doing the correct thing, then they will be known about.

    Since you are trying to be a Smart A. why don't you ask 2CO why they haven't refunded the client's money...or should I assume that you are with them?
      0 Not allowed!

  5. #80

    2CO horrible service

    yesx they tried to tell me i never got debited for the money whick i had. Had gto make a transatlantic call to 2co.com have finally received the reufnd and have to say, the whole ordeal has put me off internet buying completely and i am never going to use either of the 3 companies iunvolved. this matter took a lot longer than it ever should have done and i was not dealt with quickly at all. thankyou for yourhelp


    K.
      0 Not allowed!

  6. #81
    Join Date
    Dec 2001
    Posts
    539
    sorry that I haven't been back to clarify this issue.

    On Aug 15th, I was made aware of the situation.
    At 4:30 pm, I met with John from FxSource, and he explained where the hiccup was in the process, and the fact he had emailed back and forth with the client -- but could not talk to her -- issues completing the call to the UK. He confirmed to me that the funds had been sent back (I'll explain that process below). He had forwarded me the emails, and from my office, we were able to complete a call to the purchaser, and put her mind at ease. Afterwards, I also followed up with an email to confirm what was discussed in the phone conversation.

    So where were the problems?

    Candidly -- 2CO dropped the ball by not confirming the type of transaction (FxSource) before giving Talusa a 'cookie-cutter' answer that applies to credit card transactions only (cards being authorized for a transaction and not being charged until product shipment). In FxSource transactions, the 'order' isn't created for 2CO until the customer "pushes" funds from their bank, to the FxSource bank. Once FxSource receives funds, the order is created for 2CO. The order date, for 2CO is Aug 3rd.

    Between the 24th of July (when the customer initiated the bank transfer), and the date the FxSource order was created, Talusa's account was suspended.

    What happened to the process from August 3rd, until the 13th was avoidable. Without making excuses and pointing fingers, it was a 2CO, FxSource communications breakdown.

    What I will say, is that the problem was corrected and the refund was issued BEFORE I became involved on the late afternoon of August 15th.

    I will say this... if you read the posts by Talusa....1st they are the vendor contracted with 2CO -- fighting for their client... then in the post today, they act like they are the purchaser.

    things that make one go " mmmmmm......."
    TomD
    Director - Business Development
    tdenman@2co.com
    www.2checkout.com
      0 Not allowed!

  7. #82

    2CO have the nerves to suggest / imply...

    I will say this... if you read the posts by Talusa....1st they are the vendor contracted with 2CO -- fighting for their client... then in the post today, they act like they are the purchaser.
    things that make one go " mmmmmm.......

    _________________________________-

    2CO have the nerves to suggest / imply that we are up to something. We have being honest since day one (this cannot be said about 2CO) and keeping the tread updated by posting the response from the client...showing that they finally received the refund.

    So now you try to point the finger at TALUSA; I am glad that we came on this board and made the public aware of what was going on. If we did not, I am sure that the person would not have receive the refund by now.

    The public can view the purchaser's own words and frustration with 2CO; after all we went through and now try to point the finger at us, we tell the world about our horrible experience with 2CO.
      0 Not allowed!

  8. #83

    Additionally...

    The client appreciated our efforts in getting their money refunded:

    "thankyou for yourhelp"

    ...we are very happy for the person. This is the way TALUSA work with their current or former clients and not brush them aside, tell lies, give them the run around etc.
      0 Not allowed!

  9. #84
    Join Date
    Dec 2001
    Posts
    539
    Talusa...are you going to actually say that the following (posted by you) does not come across like you are the purchaser?

    Quote Originally Posted by TALUSA View Post
    yesx they tried to tell me i never got debited for the money whick i had. Had gto make a transatlantic call to 2co.com have finally received the reufnd and have to say, the whole ordeal has put me off internet buying completely and i am never going to use either of the 3 companies iunvolved. this matter took a lot longer than it ever should have done and i was not dealt with quickly at all. thankyou for yourhelp


    K.

    furthermore,

    Quote Originally Posted by TALUSA View Post
    ...2CO have the nerves to suggest / imply that we are up to something. We have being honest since day one (this cannot be said about 2CO)....
    considering your history with 2CO, it is not a stretch.. and you are well aware of that.

    2Co has accepted responsibility for the delay and for the issues arising from it. We have been on contact with the purchaser, and will be in contact in the future. We have apologized to the purchaser, and in these forums, to the vendor.

    The support ticket, recorded phone calls, emails and this forum thread are all being reviewed by the customer service managers and the 2Co training team to ensure the same issue isn't going to escalate to this kind of situation in the future.
    TomD
    Director - Business Development
    tdenman@2co.com
    www.2checkout.com
      0 Not allowed!

  10. #85
    So now 2Co is trying to attack TALUSA???

    "considering your history with 2CO, it is not a stretch.. and you are well aware of that"

    What history with 2CO...you people are a joke and no one should use your service; please don't act like we are the only unhappy vendor. There are a lot of horror stories out there from vendors...but I assume that 2CO thinks those vendors was up to no good?

    Some of these ex Vendors should come on this board and tell their stories. I can easily get them on this thread and also the client in question. I am sure that 2CO don't want this.

    Your people are absurd and from the experience of our client and others, there is a lack of respect for clients.

    2CO stated that they were always in contact with the client...LIES...only after I came on this board and started to complain. This is the only reason you people got your act together.

    Once 2CO apologize to TALUSA, this issue will be dropped; but if 2CO try one more time to blame us for this situation. I guarantee that it will only take 2 days for the internet world to know our bad experience with 2CO. This will continue on for a very, very long time.

    Don't try to play with us or our clients.
      0 Not allowed!

  11. #86
    Join Date
    Dec 2001
    Posts
    539
    Talusa,

    My comments have all been fact based.
    I provided a specific quote to show where your posts went from "vendor" to "purchaser". Were you paraphrasing? I don't know. I know what the purchaser stated in a telephone conversation, and it was very positive.

    Your posts convey a number of innaccuracies. Since they really didn't alter the issue, I decided to not bother highlighting them...

    to be clear. the funds were always with FxSource, they were never transferred to 2Co since your account had been closed.

    As for your "apology"... it was previously posted by me

    Quote Originally Posted by TomD View Post
    Talusa,
    I will admit that I haven't read all of your posts.

    FxSource is a funding option for 2Co sales (just like credit cards, or Bill Me Later). Not to make excuses, but this is a service that runs quite a bit differently than the other options. In light of that, it is very unprofessional that you have received responses that contradict each other. For that, I sincerely apologize.

    ...snip....
    You know the reasons why your account was closed.

    2Co does not allow the sale of unlicensed products,
    2Co does not allow the sale of products we have listed as "prohibited".

    Vendors that attempt to sell either will be closed.

    As for your threats -- do as you will. I have no problem with anyone posting facts about problems they have had with 2Co, and I look forward to dealing with the issues
    TomD
    Director - Business Development
    tdenman@2co.com
    www.2checkout.com
      0 Not allowed!

  12. #87
    We have no issues about the account being closed and not working with 2CO has been better for us and especially our clients.

    The problem is and with other vendors: 2CO issues refund without ascertaining if the item was shipped or not. We had one client that received the purchased item (T.H.) and you people were in the process of refunding the individual. We had to call 2CO a few times to let them know the item is on the way to the client. Apparently 2CO confirmed with the client that the item was received.

    We were a new vendor with 2CO and making sure that a new vendor is not taking the public money is more than understandable. But doing as you wish to the vendor and clients will leave a lasting negative image of 2CO; continue to make excuse, people are not stupid.

    "Your posts convey a number of innaccuracies."

    Point those out to me; we deal with facts.

    "I don't know. I know what the purchaser stated in a telephone conversation, and it was very positive."

    Apparently you are creating a fantasy in your head and telling the public a lie. As posted before, the following are the last 2 response from the client:

    "yesx they tried to tell me i never got debited for the money whick i had. Had gto make a transatlantic call to 2co.com have finally received the reufnd and have to say, the whole ordeal has put me off internet buying completely and i am never going to use either of the 3 companies iunvolved. this matter took a lot longer than it ever should have done and i was not dealt with quickly at all. thankyou for yourhelp"
    KS

    TALUSA:
    Date: Tue, 21 Aug 2007 06:51:04 -0700

    Hi K,

    We are very sorry for the experience and we are not happy with 2CO either; they were given a deadline to refund your money by Aug. 21st or else our internet marketers would post hundreds of messages about their bad service on message boards.

    The best of wishes.

    Client:
    you shouldve done that before hand. as almost twice the stated time, is not acceptable. convenient that they refunded by the date isn't it? thanks fore helping.

    Again 2CO, don't try to suggest to the public that you had a happy telephone conversation with the client...this is only a blatant LIE.
      0 Not allowed!

  13. #88
    Join Date
    May 2006
    Posts
    92
    Quote Originally Posted by ayksolutions View Post
    Haha, your army of marketers...give it a rest. If you truly want to get your client's money back, I wouldn't threaten with your slew of internet marketers nor would I make demands on a random internet forum. Over 400GBP???
    i would say that it doesn't mather what you do they will not give anything back if they lose anything on the deal.
    And it doesn't mather if you threaten or being nice to the company they **** you in the end anyway thats the issue i have been seing lately with probly the most companys wheter it is pay busines or hosting or something else.
    I think 2Co is doing all wrong exactly like paypal just freeze everything now money belongs to me HAHAHAAHAA
      0 Not allowed!

  14. #89
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,999
    Well I've been on all sides of this coin.

    Long ago (before I had a clue, LOL) I used a 3rd party payment processor to accept payments (2CO's top competitor, incidentally) and they screwed up payments much the same way that 2CO reportedly does... erroneous duplicate payments, refunding the duplicate and then debiting me for the refund (therefore pocketing the single legit transaction), and refunding payments without asking me nor standing by my proof of shipping/service. I learned nearly a decade ago that these are the problems inherent with a third-party payment system. That's how it works. If you don't like it, don't use them. It's not new behavior, it's inherent to third-party processors.

    As a customer, I hate paying thru 2CO and their ilk. Why? Because of the increased risk of a duplicate charge which I must then jump through hoops with some unknown 3rd party to explain why it's in error (*shudder*)... aside from the fact it just looks incredibly amateurish to me. It screams "I'm not serious about my business!!!" maybe because back when I was young, dumb and as-yet unestablished, I went that route myself. Once I figured out that the pros who're in it for the long haul, get a merchant account, well that was the end of that -- I got a real merchant account. So when I see the third-party processor now, I click away. A lot of online sellers have lost sales because I won't pay through a third-party processor (my only exception to this is Paypal).

    But, this past spring I did overcome my objections to 3rd-party processors in order to buy Windows XP online. I thought I was dealing with a reputable website and buying a real live honest-to-God copy of Windows XP for my new little MacBook. I swallowed my better judgment and hit the "purchase" button and the payment was taken by a 3rd-party processor. Well........ turns out this was some B.S. downloads site full of pirated software. Boy was I pissed!!! I immediately contacted the seller and requested a refund. I received back some autoresponder blather about how it would take them 24+ hours to get back to me (I don't think so!!) so I went directly to the 3rd-party payment processor to complain and request a refund. I explained fully what I thought I was buying, and exactly what I did supposedly "receive" ... my payment was refunded within the hour. No hassles, no problems. I had gotten gyped and the 3rd-party processor stood behind me, the customer. Oh happy day!!!!

    So for those who bemoan the issuing of refunds before the facts have been checked, I do understand... however that's a practice that is never going to go away, because of vendors who abuse the system by selling things like unlicensed goods (*cough* TALUSA *cough*), items contradictory to the payment processor's TOS (*cough* TALUSA *cough*) and vendors who just simply do not actually follow through on sales.

    Try to remember that the 3rd party processor isn't in your office to know whether you sent that box out or not... they are in a very difficult situation of having taken a payment for which they have NO assurance was ever followed-through on. They are trusting that the sellers are actually being honest and doing their jobs. They are trusting that vendors are accurately describing their product or service, and they are trusting that customers' perceptions of what they are receiving matches what the vendor described to them. Often times, this trust ends up violated. Sometimes innocently, but often because the vendor dropped the ball. I realize you vendors don't like being villainized by your payment processor but that's the sticky wicket you voluntarily stepped into when you signed up with them. If it wasn't for the bad apples, it wouldn't stink near as bad in the orchard!!!

    Furthermore, realize the 3rd-party processor isn't who's in the driver's seat on these transactions, it's the credit card companies who are in the driver's seat.. because unhappy customers turn around and chargeback transactions, now saddling 2CO et. al. with the fees and tarnished record. Processors in the position of 2CO really have no choice but to err on the side of the consumer; similarly they have no choice but to try to enforce strict TOS... both approaches directly impact their ability to continue to provide the service they do. Otherwise their rating with financial providers would be so abysmal, they wouldn't be able to accept payments through as many processors as they do, and imagine the complaining then!!!!!

    Perhaps if we didn't have vendors abusing the system to start with, third-party processors wouldn't be so quick to pull the trigger on refunds. Seems that the vendors (as a whole) have pretty much made the bed in which they must lie now. Y'all can thank TALUSA for adding fuel to 2CO's fire... if it wasn't for the likes of them pushing the limits of what's allowed and what's not, much (not all, but much) of the problem would be nonexistent.

    Now... Where is that pesky thread lock, again?????

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
      0 Not allowed!

  15. #90

    Under Cover 2CO

    Please you are only a member of 2CO ...Cough... Because no other person would take the time and write such a long post; again 2CO thinks the public are fools.

    Don't try to act like we were trying to sell some illegal item; the only restricted item was a mobile phone.

    Very, very interesting...in your long post, you stated nothing about what the client went through, but only tried to make excuses for 2CO. The client words are posted for all to see and nothing can change this.

    Laughable
      0 Not allowed!

  16. #91
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,999
    No, I am both a consumer, and in turn a service provider, who has been in the web hosting and online payment processing business for a long, long time. And I happen to actually understand how the system works.

    Your 2CO account was closed for breaking 2CO's TOS. I don't care what the item was, you broke the rules, and you got caught. Period. Enough said.

    Everyone here is capable of "considering the source" where your "complaints" are concerned. We're smart enough to think for ourselves, we're not going to be swayed by incessant whining. The issue has been resolved. End of story.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
      0 Not allowed!

  17. #92

    Refund, Refund...

    ...this is the issue.

    This is about the refund issue with the client; this is not about TALUSA, this is about a refund that we fought to get back to the client. Read the clients own words; funny how you continue to avoid this point.

    You are with 2CO, if you are not, state the company that you are with? I am sure that you're with 2CO.

    The public can decide now if they want to deal with 2CO or not.
      0 Not allowed!

  18. #93
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,169
    TALUSA, please, salvage some of your dignity. Oh wait, we all must work for 2checkout. Even though Bailey has been on this website longer then both of us and clearly doesn't use or work for them, he must be an undercover spy agent working to advance their evil agenda.

    You've accused everyone and their mother of working for 2checkout. My god, with a workforce like this they should be giving PayPal a run for their money.

    ...

    You come on here, bitch about something they fixed and get all huffy and defensive when they point out that you're selling bootleg. Go away.
      0 Not allowed!

  19. #94
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,999
    Quote Originally Posted by TALUSA View Post
    You are with 2CO, if you are not, state the company that you are with? I am sure that you're with 2CO.
    As stated in my sig: Agile Hosting.

    And I resell merchant accounts (only real merchant accounts, none of this third-party processor wannabe crap) for CDGCommerce.

    I won't touch a 3rd-party processor with a 10-foot pole. If you can find evidence to the contrary, state it. If you can't -- and I assure you, you won't, because such evidence doesn't exist -- then please stop making these false claims. Enough is enough.



    By the way, while we're here... what company exactly is yours, again??

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
      0 Not allowed!

  20. #95
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,999
    Quote Originally Posted by taylorwilsdon View Post
    Even though Bailey has been on this website longer then both of us and clearly doesn't use or work for them, he must be an undercover spy agent working to advance their evil agenda.
    Oh good, my boy costume is working equally as well as my evil spy persona. LOL

    You come on here, bitch about something they fixed and get all huffy and defensive when they point out that you're selling bootleg. Go away.
    Couldn't have said it better myself!!

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
      0 Not allowed!

  21. #96
    As expected, you will not state the company you are with; apparently you have something to hide.
      0 Not allowed!

  22. #97
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,169
    Quote Originally Posted by TALUSA View Post
    As expected, you will not state the company you are with; apparently you have something to hide.
    bithost is with Agile Hosting, and I (was) with ADM Hosting (recently sold to AXISHOST, another reputed member here)

    I used PayPal and Google Checkout for my processing, never 2checkout.
      0 Not allowed!

  23. #98
    Join Date
    Jul 2006
    Posts
    287
    Quote Originally Posted by taylorwilsdon View Post
    Even though Bailey has been on this website longer then both of us and clearly doesn't use or work for them, he must be an undercover spy agent working to advance their evil agenda.
    I'm pretty sure that Bailey is a "she".
      0 Not allowed!

  24. #99
    Join Date
    Jul 2006
    Posts
    287
    Quote Originally Posted by TALUSA View Post
    So now 2Co is trying to attack TALUSA???
    I can't figure out if this is your company name or if you have a thing about referring to yourself in the third person?
      0 Not allowed!

  25. #100
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,169
    TALUSA is European company that sells food over the internet (I assume that forgoes the required import checks that a real food vendor would have to pass)
      0 Not allowed!

Page 4 of 5 FirstFirst 12345 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •