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04-28-2011, 04:59 PM #1Web Hosting Master
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Why is DirectAdmin so secretive?!?
I have tried to search about the company behind DirectAdmin but there is just no information about the people behind the company.
At least they are not transparent at all.No phone number.No About Us page. No description of any kind.Is this 21st century way of managing a company now?
Makes it hard to trust them.
What if they close their doors tomorrow?
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04-28-2011, 05:01 PM #2Web Hosting Master
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04-28-2011, 05:03 PM #3Web Hosting Master
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04-28-2011, 05:04 PM #4Junior Guru Wannabe
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They are also slow at approving licenses. But an email to them gets responded to in a couple of hours during normal working hours.
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04-28-2011, 05:09 PM #5Web Hosting Master
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04-28-2011, 05:13 PM #6Web Hosting Master
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Agreed, there isn't a need to anyways. Mark, John, and the gang are pretty fast.
Not to be rude or anything, but why does that matter? They've been around since late 2002. So they're stable from what it appears.
Not when you start doing bigger bulk.
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04-28-2011, 05:13 PM #7Web Hosting Master
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04-28-2011, 05:15 PM #8Web Hosting Master
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04-28-2011, 05:18 PM #9Web Hosting Master
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04-28-2011, 05:20 PM #10Corporate Member
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Why would they take your phone call for a $14/month license? They've got better things to be doing, like working on their product.
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04-28-2011, 05:22 PM #11Web Hosting Master
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04-28-2011, 05:24 PM #12Web Hosting Master
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04-28-2011, 05:36 PM #13Web Hosting Guru
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It has nothing to do with being "top secret". What do you need to call them for? Sales/tech? Not all companies have phone numbers to call, this requires staff to handle the calls, means more expenses, let alone the fact that most tech inquiries are better off solved through a ticket or other method since it's not usually a first call resolution and requires someone to look into things.
Last edited by elicitservers; 04-28-2011 at 05:39 PM.
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04-28-2011, 05:40 PM #14Web Hosting Master
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I am not sure where you got that pricing for the license, but we have been providing DirectAdmin for quite a long time and charging $9/month. A decent control panel and I have had quite a lot of positive feedback from our clients.
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04-28-2011, 05:41 PM #15Corporate Member
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No I believe in getting fair service for the price. I don't sell $14/month products (shared hosting is yearly only), and honestly I wouldn't take your call if you were interested in something for $10-$30. I live in the real world where there are costs for:
- office space
- insurance
- employment taxes & benefits
- legal and accounting costs
- staff costs
With software companies like cPanel and directadmin, you need them more than they need you. cPanel and directadmin save us from hundreds of hours worth of support requests from our clients.
There is simply no need to speak with them on the phone, that's not how they operate. Myself, I believe in excellent customer service for a fair price, and I spend at least half of each day on the phone with our excellent customers!
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04-28-2011, 05:59 PM #16Disabled
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I really don't know why / about what are you complaining about.
I have a few lifetime licenses from 2007, and the only support i needed is to change the license ip address.
their email support is just fine, 4-5 hours to reply.
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04-28-2011, 06:05 PM #17Web Hosting Master
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You guys are just thinking the wrong thing.
I didn't say DirectAdmin is bad or the worst company on earth. I only said why can't they be transparent. There are tons of companies that are transparent not even because of money or anything but because they are just transparent period.
DirectAdmin barely have anything on about us or the type of people behind the curtain or just about giving any description about anything.
Look at Cpanel, look at Plesk you can get peoples names or phone numbers or just about anything you are looking for.
Now i understand most of you enjoy their services which is great, but if you just want to agree with everything they do because you are happy with them then gud luck.Superb Houston/Los Angeles Colocation: LAYERHOST.COM https://www.layerhost.com/colocation
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04-28-2011, 06:07 PM #18Web Hosting Master
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Your logic doesn't make any sense sad to say. I'm not sure why its necessary for them to transparent? Companies don't exist to be your friend. What it sounds like is you're pre-maturely judging them by a webpage with no experience dealing with the team. They aren't shady or hiding behind a certain like you suggest.
Their business model works if you don't like it, don't use them. Others have had no problem
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04-28-2011, 06:10 PM #19Web Hosting Master
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04-28-2011, 06:10 PM #20Retired Moderator
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While I agree they could benefit from some more "transparency", if they're content with business as it is now, then there's no real reason to change.
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04-28-2011, 08:19 PM #21Rockin' the beer gut
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04-28-2011, 09:07 PM #22
Why do you need to "call" a software company? You DON'T
Now, if this were, say a dedicated server or hosting company, absolutely, they must be available via phone. However, there's no need to be on the phone with these guys (a software company).Tom Whiting, WHMCS Guru extraordinaire
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04-28-2011, 09:51 PM #23Web Hosting Master
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They are primarily a business-to-business company which sells control panel software to web hosting companies.
They don't want customers of those web hosting companies calling them for support, and are probably not interested in orders for a single server from end users, which is why they don't list a phone number.
It says on their homepage that its intended for hosting companies, so they expect their customers to be technically knowledgeable.
Their homepage also says they have phone support, I guess they only tell you the number after you purchase.
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04-28-2011, 10:08 PM #24Web Hosting Master
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The OP is obviously trolling.
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04-29-2011, 02:10 AM #25Web Hosting Master
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