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  1. #1
    Join Date
    Jul 2002
    Location
    Victoria, Australia
    Posts
    36,941

    Esuppot V.2 (continued)

    Seems this thread is unfixable, so if you wish to continue the discussion, do so here

  2. #2
    Join Date
    Apr 2003
    Location
    Waalwijk, the Netherlands
    Posts
    34
    Still waiting and waiting for the release.... :p
    Peter Keuter
    PKeuter.com Webhosting and Design

  3. #3
    Join Date
    Apr 2002
    Location
    England, UK
    Posts
    734
    Same here, looks like a great product with some unique features not seen in other helpdesks which is a bonus in itself. Looking to purchase it as soon as it’s released, the wait continues…

  4. #4
    Join Date
    Apr 2003
    Location
    Kenilworth, IL
    Posts
    672
    eSuppot lol..

  5. #5
    Join Date
    Apr 2003
    Location
    Waalwijk, the Netherlands
    Posts
    34
    LOL... didnt even see that
    Peter Keuter
    PKeuter.com Webhosting and Design

  6. #6
    Join Date
    Apr 2003
    Location
    Kenilworth, IL
    Posts
    672
    lol..(boredom)

  7. #7
    yet another esupport v2 thread, LOL


    wasn't this supposed to be released like 5-6 times by now?

  8. #8
    Join Date
    Apr 2003
    Location
    Waalwijk, the Netherlands
    Posts
    34
    Uhu, Verun Said:
    ETA 24 hours (Around Yesterday 16.00CET)...
    Maybe 2 days when it doesnt go very good...

    So i think it will be 3 days
    Its no big deal... but very hard to wait
    Peter Keuter
    PKeuter.com Webhosting and Design

  9. #9
    It's out.... FINALLY!!!!!!!!!!!! Good Luck Varun...

    Now let's go and install it everyone
    Royi Sher
    CatchyHost
    "We Catch Your Way Of Thinking"
    May Special @ CatchyHost

  10. #10
    Join Date
    Nov 2002
    Posts
    88
    Originally posted by rsmhost
    It's out.... FINALLY!!!!!!!!!!!! Good Luck Varun...

    Now let's go and install it everyone
    Where do you find it? I am looking at both kayako.com and members.kayako.com, but just find the temp pages..

  11. #11
    Join Date
    May 2003
    Location
    New York
    Posts
    453
    Somone is ripping my E patent :'[.

  12. #12
    check members should work, refresh.

    www.rsmsupport.net , if you want to check.
    Royi Sher
    CatchyHost
    "We Catch Your Way Of Thinking"
    May Special @ CatchyHost

  13. #13
    Join Date
    May 2003
    Location
    New York
    Posts
    453
    No live support? :'[

  14. #14
    Both versions (v2's) are released, pre orders are being taken at https://secure.kayako.com

    Site will take bit more time, sorry about that

    Support desk is up at http://support.kayako.com, clients can also contact me directly at varun AT kayako.com for any assistance.

    UPDATE: forums are also up at http://forums.kayako.com

    MORE UPDATE: SMS Gateway is up at http://gateway.kayako.com, This gateway is launched in alliance with clickatell.com one of the most reputed SMS gateway management companies out there, you can start integrating it with eSupport v2 if you want to.

    -Varun
    Last edited by Varun Shoor; 06-11-2003 at 06:33 PM.
    eSupport - Feature Packed & Robust Support System (Supports email+web based interface)
    LiveResponse - The Ultimate Live Support Package (Unmatched features & Speed)
    http://www.kayako.com

  15. #15
    Join Date
    Nov 2001
    Posts
    852
    ahh it is open and ready to go. Very good varun, i know everyone will be very please and it will be well worth the wait.

    Great work and a fine product.

  16. #16
    Join Date
    Feb 2002
    Posts
    3,729
    Wow, this seems really great. Congrats on the release of your products, Varun.
    Have you Floble'd today?

  17. #17
    And how do you integrate it into Modernbill?
    Apexware Hosting Solutions
    •• www.apexware.com
    ••• LOW Cost Budget Hosting
    •••• www.rockbottomhosting.com

  18. #18
    By replacing ModernBill client area helpdesk, eSupport replaces the FAQ, Support Desk, Contact Support and My News section and also adds latest news to the dashboard.

    ModernBill will have a press release on this once our new site goes up and we will list the other phases of integration that we have planned.
    eSupport - Feature Packed & Robust Support System (Supports email+web based interface)
    LiveResponse - The Ultimate Live Support Package (Unmatched features & Speed)
    http://www.kayako.com

  19. #19
    Ah, so you just haven't publically released the MB integration version of it?
    Apexware Hosting Solutions
    •• www.apexware.com
    ••• LOW Cost Budget Hosting
    •••• www.rockbottomhosting.com

  20. #20
    We have, it comes with the package at no additional charge, it just hasnt been "announced".
    eSupport - Feature Packed & Robust Support System (Supports email+web based interface)
    LiveResponse - The Ultimate Live Support Package (Unmatched features & Speed)
    http://www.kayako.com

  21. #21
    Alrighty then can you tell me what it will cost me, can we here get a discount? And how exactly do I go about getting the MB version?
    Apexware Hosting Solutions
    •• www.apexware.com
    ••• LOW Cost Budget Hosting
    •••• www.rockbottomhosting.com

  22. #22
    Wait for a day or so, you will see a discount section for eSupport on modernsupport.com area where you can generate a $20 discount coupon for owned/yearly license and then you can follow the instructions in there to order, there is no "special" mb version, it has a module provided with the main eSupport that you can use free of cost to integrate with ModernBill.
    eSupport - Feature Packed & Robust Support System (Supports email+web based interface)
    LiveResponse - The Ultimate Live Support Package (Unmatched features & Speed)
    http://www.kayako.com

  23. #23
    Join Date
    Sep 2002
    Location
    Buckinghamshire, UK
    Posts
    342
    It would be nice to have a special something off the ModernBill + LiveSupport + eSupport monthly combo...
    hosting53.com - the hosting solutions company

  24. #24
    Not sure if we can do it on monthly versions, we are still working it out, can't say anything yet, your best bet is to check your ModernBill members area for updates tommorrow

    If you are talking about a combo package combining ModernBill + LiveResponse + eSupport, we are definately working on that and that will be offered on both ModernBill site and ours
    eSupport - Feature Packed & Robust Support System (Supports email+web based interface)
    LiveResponse - The Ultimate Live Support Package (Unmatched features & Speed)
    http://www.kayako.com

  25. #25
    Can you tell us how soon that'll happen? couple of days or months? I'm considering buying or leasing a MB license right now. So any further info will be greatly appreciated.

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