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Thread: Best Help Desk

  1. #1
    Join Date
    Mar 2001
    Location
    The Office
    Posts
    352
    Somebody, help us out here, we are going to in house develop a helpdesk/trouble ticket system for webhosting companies this week. Can somebody give us a list of desks to compare too? Also any features you want in a helpdesk, post here or email to kizer@sharpwebinnovations.com and we will try to intergrate it! thanks!

  2. #2

  3. #3
    Join Date
    Apr 2000
    Location
    USA
    Posts
    442
    I think wonderdesk seems to be the best. But if there was one feature I would add to a support system is that the customers could also email to support address and it made a ticket. Kinda like, ticketsmith.


    Tim L
    Superior Host LLC - Quality Web Hosting since 1998
    We really do support you like no other
    Secure, ultra reliable hosting
    Website Maintenace Plans and a Personal Level of Support

  4. #4
    Join Date
    Apr 2001
    Posts
    35
    Thats too much work for the support tech to check both wonderdesk and pop3.Why submit a ticket twice one in e-mail or pop3?

  5. #5
    Join Date
    Feb 2001
    Location
    Chicago
    Posts
    1,249

    Agree

    That is a lot of work.

    Joe
    ---------------------
    "In the end you start thinking about the beginning"
    "You shouldn't take life to seriously, you will never get out alive"
    "Every Passing Minute is another chance to turn it all around"

  6. #6
    Join Date
    Apr 2000
    Location
    Brisbane, Australia
    Posts
    2,602
    there's also http://techuk.com/HelpDesk/

    i'm using it
    : CentminMod.com Nginx Installer Nginx 1.25, PHP-FPM, MariaDB 10 CentOS (AlmaLinux/Rocky testing)
    : Centmin Mod Latest Beta Nginx HTTP/2 HTTPS & HTTP/3 QUIC HTTPS supports TLS 1.3 via OpenSSL 1.1.1/3.0/3.1 or BoringSSL or QuicTLS OpenSSL
    : Nginx & PHP-FPM Benchmarks: Centmin Mod vs EasyEngine vs Webinoly vs VestaCP vs OneInStack

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