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Thread: WHT SUPPORT (Very bad!)
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04-21-2012, 11:44 AM #260
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04-21-2012, 11:48 AM #27Chief Penguin Chaser
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When I said "they" I was talking about whichever individual who handles the requests and not WHT as a whole.. I don't know who does what or who approves the changes, but 6+ months for this sort of request is (imo) a bit excessive.. correct me if I'm wrong..
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04-21-2012, 11:51 AM #28
You're not wrong about it taking a long time, you're wrong stating we (the leaders who have to make those changes) refused to do so. No one even hinted at refusing it.
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04-21-2012, 12:01 PM #29Chief Penguin Chaser
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I do apologize that I accused you, and the other leaders, for refusing to change my nick name..
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04-21-2012, 07:27 PM #30Web Hosting Master
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04-22-2012, 12:22 AM #31Web Hosting Master
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I have to ask after seeing your post. How come you and the others don't get paid or there are no paid employees managing the help desk? From the cost of advertisements and the amount of stickys, it seems like WHT could certainly afford to give something out to the staff. You and and the rest of the staff deserve it.
<<Removed>>
Support is great, just some issues take longer than others to resolve. Or there is a large influx of tickets. You would be surprised how many rules are broken and how many posts have to be dealt with on a daily basis. I'm browsing the forum at random hours of the day and report a few here and there and those are mainly just the obvious ones. If I was active in all sections I could probably get a good 30 rule breaker reports a day.Last edited by Mike V; 04-22-2012 at 01:07 PM. Reason: Removed quoted post
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04-22-2012, 10:23 AM #320
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04-22-2012, 11:02 AM #33Web Hosting Master
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It's because they outsource their support!
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04-22-2012, 02:20 PM #34Retired Moderator
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04-22-2012, 02:42 PM #35Location = SoapBox
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I think some people need to relax.. I have been on these forums for years and the moderating and admin team has always done an outstanding job - and I dont envy them, as they have to deal with a lot of BS on a daily basis..
I always get responses whenever I have submitted a ticket and they have always been reasonable - its more then reasonable to wait for non critical issues. I know when something is more urgent, they are all over it, usually within hours..
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04-22-2012, 04:33 PM #36Web Hosting Master
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04-22-2012, 05:07 PM #37
Beats what I'm riding these days.
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04-22-2012, 05:27 PM #38WHT Addict
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I agree support here is bad; even though they try and I appreciate that. But:
I have a ticket in for a username change for the past 2 weeks (and still haven't had a single response).
I have considered many times upgrading and this has ultimatley convinced me not too.
The WHT staff say "there are more important things that have priority" but to that I say a username change with vB takes about 40 seconds (including reading the ticket and actually changing the submit button).0
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04-22-2012, 05:29 PM #390
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04-22-2012, 07:18 PM #40Web Hosting Master
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I am not sure why there are still complaints, especially when you consider that many forums dont even allow Username Changes
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04-22-2012, 07:21 PM #41Web Hosting Master
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04-22-2012, 07:24 PM #42Chief Penguin Chaser
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Because you can never make *everyone* happy.
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04-22-2012, 07:30 PM #43Web Hosting Guru
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04-22-2012, 07:31 PM #44Tom Whiting, WHMCS Guru extraordinaire
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04-22-2012, 07:49 PM #45Retired Moderator
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04-22-2012, 07:55 PM #46Retired Moderator
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04-22-2012, 09:06 PM #47Hosting seer
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Perhaps this thread should be closed, after all.
I have studied it and similar threads. The following statements are posted repeatedly
- moderators/other admins on the forums are volunteers, they aren't paid
- user name change can take many months of studying the whereabouts
- user name change is a privilege of WHT, majority of other forums do not provide that
- user name change isn't a major issue and all who venture to change, might wait, since there are more urgent issues
and, of course, the contrary statements, "word against word". That is not going to achieve any point of one another' understanding, AFAIS.███ IT blog is under reconstruction, please standby
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04-23-2012, 02:27 PM #48Newbie
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I submitted my ticket 20 days ago and have gotten no response...granted it was about a moderator issuing an infraction when he shouldn't have but considering they're all "volunteers" I can see now the chances of it being reversed, are slim to none, even though it should be. I don't get why a company who makes as much money as INET interactive can't hired payed staff members, who's actions are all reviewed by other staff members.
Last edited by taipres; 04-23-2012 at 02:33 PM.
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04-23-2012, 02:34 PM #49
And as we have already explained here in the thread, these take time. We don't need to have everyone that has one open about this post a "me too", since we're well aware.
Indeed. We're doing the best we can to accommodate every name change, as timely as we possibly can. We're working to clear the backlog, but the ones submitted rather recently are not going to be first, but instead done in order, back to front, as much and as soon as humanly possible.
Patience.Your one stop shop for decentralization
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