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Thread: Does Burst.Net suck?
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01-04-2012, 05:30 AM #1Newbie
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Does Burst.Net suck?
Hello there,
I have a Burst.Net VPS. I know they are cheap. You get what you pay for (d'oh, why must life curse us so, lol).
Anyway, I have the occasional problem with my server rebooting. This server is a windows 2008 VPS with very little load. It is just a very very low volume, like 50 hits a day kind of server. Not much except IIS, SQL Server Express and Mecurial installed on it.....it has 2.5GB of ram which is plenty enough...never seen it go over 1.7gb.
I ask the support guys about the rebooting issue;
First response is:
You should be able to just ignore this. Please let us know the next time you are having this issue.
So I ask them to elaborate on what is happening and this is the answer;
Sorry for any inconveniences this may have caused you. However, please keep in mind you are running a shared server so there is the possibility for your server to come offline due to a network flood. Please let us know if there is anything else we can help you with.
So my question is, is that normal? Does one just have to accept that occasionally...my server will reboot?
I presume this wouldn't happen with more expensive hosts? or is this just the way things work?
Thank you kindly for any advice
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01-04-2012, 05:33 AM #2Web Hosting Master
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Have you checked your port throughput to evaluate their theory? If it's minimal then I'd ask to be moved to another node as if their theory is correct it not your fault.
For the money, Burst is fantastic.
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01-04-2012, 05:34 AM #3Web Hosting Master
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no, they do not suck
Ditlev Bredahl. CEO,
OnApp.com + Cloud.net & CDN.net
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01-04-2012, 06:53 AM #4
2 or 3 months back there was a thread on here where BurstNET had identified an issue with Windows Automated Updates being applied en-mass (at the same time) to Windows VPSs causing a load spike on their servers. If I remember right they went through the VPSs and adjusted the time each one applied automatic updates in order to spread the load. I suspect these "ramdom" reboots you're seeing are just Windows updating itself (which usually involves a reboot) at whatever time BurstNET have set your VPS to apply them.
If the reboots are inconvenient for you then I don't think there's anything wrong with you setting your VPS to update manually, providing that you're proactive and keep your VPS updated yourself, so that you can perform the reboots when it's better for you.
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01-04-2012, 06:58 AM #5
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01-04-2012, 07:00 AM #6Newbie
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- Jul 2011
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Thank you for the response everyone.
I guess partly I wasn't impressed by the response 'just to ignore it'....like, yeah, i'm gonna ignore my server rebooting.....perhaps the subject of this thread wasn't a good choice...
I will look at my through put.
I vaguely recall the problems they had with the load spikes. I'll go back and read it!. The server really is just a staging server with a few development sites on so I didn't notice too much back then.
I have also asked the support guy if there is anything else I can do, and will see what he says..
Thank you
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01-04-2012, 07:08 AM #7
I got my dates a bit wrong - Look around the middle to end of August 2011. We opened a support ticket about it at the time because the time they'd set one of our VPSs to update (and probably reboot) was right in the middle of when it runs an important process that we didn't want disturbing. We got a simple answer back which will probably help you...
You may remove this key from the registry and reboot the server to control the updates.
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
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01-04-2012, 07:24 AM #8Junior Guru Wannabe
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01-04-2012, 07:42 AM #9
I'm one of their many thousands of satisfied customers.
And I guess you didn't bother to read my reply?
As you appear to NOT be one of their clients and are simply intent on trolling their threads, might I respectfully remind you of this:
You may not use discussions to recommend, praise, or belittle other products or services, or any company; without first hand experience of those products or services.
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01-04-2012, 09:27 AM #10Web Hosting Master
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Their support may suck but the services never had a problem with them uptime was solid server was solid.
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01-04-2012, 11:03 AM #11Managed Services Specialist
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They don't suck, but they were having a hard time recently.
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█ Datacenters - Los Angeles, CA | Lenoir, NC | London, UK |Pune, India
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01-04-2012, 11:21 AM #12Newbie
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Their service was always pretty good I thought for a budget VPS. I had to leave them because of their support issues though.
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01-04-2012, 11:34 AM #13
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01-04-2012, 01:25 PM #14Web Hosting Master
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SmartHost™ - Intelligent Hosting! - Multiple Locations - US/EU! - Ultra-Fast NVME SSD VPS!
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01-04-2012, 01:29 PM #15Junior Guru Wannabe
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I can't really say anything about their VPS service, but I have had a dedicated with them for over two years and have had nothing but good experiences with them...
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01-04-2012, 07:06 PM #16Junior Guru Wannabe
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I hate their support they take for pure ages to reply
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01-04-2012, 07:09 PM #17Temporarily Suspended
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Well we have dedicated server with different companies honestly our bad experience first comes with leaseweb, now with burstnet its not very good experience, there support is slow and not very friendly.
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01-04-2012, 07:12 PM #18Web Hosting Master
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Be realistic with your expectations of support from a budget hosting provider, and typically we exceed those expectations. You are not going to get Rackspace support at the prices we charge. For what we charge, the majority of our support provided is beyond good. That does not mean every single support issue is as fast, but majority of it.
As far as friendly...our staff is about as friendly as they get, contrary to the above.
.
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01-04-2012, 07:15 PM #19Temporarily Suspended
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Sir I am paying 250 USD for the server, I can expect fast replies and fast resolutions.
I remember i paid 20 USD for IPs, 10 USD for ip itself and 10 USD for urgent 24 hours delivery of IPs.
I got IPs after 10 days. Burstnet is good but it lacks support.
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01-04-2012, 07:23 PM #20Junior Guru Wannabe
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01-04-2012, 07:24 PM #21Web Hosting Master
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So ask for a refund of the $10 urgent delivery fee. I pay them several thousand a month and I don't expect fast replies unless something's down, which is exactly why they have that 'outage?' box on the ticket form.
$250 for a dedicated server is relatively cheap, and their IP costs are lower than anything else I've seen short of getting your own allocation.
So presumably you contacted them politely asking if it was a mistake?
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01-04-2012, 07:34 PM #22Web Hosting Master
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01-04-2012, 07:35 PM #23Web Hosting Master
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01-04-2012, 10:23 PM #24Web Hosting Master
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█ Matthew Rosenblatt, and I do lots of things.
█ Used to be a full time server administrator, now I help build cruise ships and inspect homes.
█ My company, Ferrell Solutions, specializes in home inspections and property management.
█ RecallScan is a service for monitoring appliances and vehicles in your home for recalls.
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01-05-2012, 02:50 AM #25Web Hosting Master
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I have some VPS with them and never faced an issue.
Webuzo - Multi user control panel supporting Apache, NGinx, MySQL, MariaDB, Percona, LiteSpeed, Varnish, WordPress, etc.
Virtualizor - VPS Control Panel supporting OpenVZ, Xen, KVM and has 200+ OS Templates
Softaculous - Auto Installer with 400+ scripts for Webuzo, cPanel, DirectAdmin, InterWorx, Plesk, etc.
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