Results 1,251 to 1,275 of 2642
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06-08-2009, 08:09 PM #1251Web Hosting Master
- Join Date
- Aug 2007
- Location
- Salt Lake City, UT
- Posts
- 897
@moviedrome: I can comment on fsckvps only. I'm currently not working on the VASERV desk.
Regards,
Kody0
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06-08-2009, 08:11 PM #1252New Member
- Join Date
- Jun 2009
- Posts
- 0
Sorry but I disagree. I have not been kept in the loop at all. My server hasn't even been taken offline since this happened so they are clearly unaware of the problem despite numerous tickets. They are trying to get the masses back up because I'm only one person complaining about my server but does that make it any less important?
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06-08-2009, 08:14 PM #1253New Member
- Join Date
- Jun 2009
- Posts
- 0
If they'd put the backup servers up I at least could move but instead I'm helpless so I just have to wait. Why not let us access our backups so we can temporarily host it elsewhere?
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06-08-2009, 08:18 PM #1254Web Hosting Master
- Join Date
- Nov 2001
- Location
- Vancouver
- Posts
- 2,422
90 minutes could be anything from a lunch break and strategy session to focussing on another aspect of the crisis.
But lets just say they are taking 90 minutes as a break and nothing but - I would not be troubled by that in the least. Some of them will have been working on this issue for more than 24 hours now without much if any rest. There is nothing like tired staff to make a bad situation much worse.
They are communicating with everyone and are making solid progress chipping into a rather large mountain of problems.0
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06-08-2009, 08:26 PM #1255Newbie
- Join Date
- Jun 2009
- Posts
- 5
Still no support ticket reply for 8 hours and no news regarding any progress with any Texas VPS.
Things are starting to look pretty good.0
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06-08-2009, 08:27 PM #1256Junior Guru
- Join Date
- Jun 2009
- Location
- Baile Átha Cliath
- Posts
- 186
I suspect they use VPS instances for everything:
01:15 ns1.fsckvps.com and ns2.fsckvps.com are currently being worked on and will be restored if possible.
Having both DNS servers getting nailed ain't good news.0
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06-08-2009, 08:30 PM #1257Junior Guru
- Join Date
- Jan 2005
- Location
- Belgrade
- Posts
- 182
Hello,
It is true that some of our staff members have been working for more than 20 hours now, however I can fail to see anybody in the company taking a break - in fact I would hardly be able to rest knowing customers are waiting for their servers and data to be investigated.
Texas servers have not been investigated yet (meaning investigation has not been completed). We are now trying to bring amount of tickets to a normal level.0
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06-08-2009, 08:37 PM #1258Junior Guru Wannabe
- Join Date
- Aug 2007
- Posts
- 97
See posted on vaserv.com that server48 is a complete loss. That was the node my fsckvps vps was on.
When a box is a complete loss, is it rebuilt and we can start our recovery process? I have a cheapvps.co.uk box in texas as well - hopefully that is still intact. That one is important and will put me a week back because my auto-backup never sent to my backup server and I never got around to putting my rsync backup scripts back on when I rebuilt it.0
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06-08-2009, 08:47 PM #1259WHT Addict
- Join Date
- Jan 2008
- Location
- Washington, D.C. Area
- Posts
- 100
Well we've now hit the 4 hour mark with no response to our ticket, how are people getting responses in 10 minutes?
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06-08-2009, 08:51 PM #1260Web Hosting Master
- Join Date
- Aug 2007
- Location
- Salt Lake City, UT
- Posts
- 897
Hello,
When a box is a complete loss, it will be reloaded and reinstalled onto when we start our restoration process for those with no vm's in 48 hours.
@kwd; ticket number?
Regards,
Kody0
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06-08-2009, 08:55 PM #1261Newbie
- Join Date
- May 2009
- Posts
- 15
my LA VPS is not in my Client Portal, do i need to re-order it?
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06-08-2009, 08:56 PM #1262WHT Addict
- Join Date
- Jan 2008
- Location
- Washington, D.C. Area
- Posts
- 100
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06-08-2009, 08:58 PM #1263Junior Guru Wannabe
- Join Date
- Jun 2009
- Posts
- 31
Yes, this is the problem here...
The Texas fsck nodes were processed about as fast as in the other DCs, yet very few of the vzXtx series of servers are processed/up right now. What have they been doing? They have only 18 such servers, much less than in UK or LA, yet MUCH MUCH slower.0
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06-08-2009, 09:01 PM #1264New Member
- Join Date
- Jun 2009
- Posts
- 3
My VPS on server47 and it's not up. How long I have to wait for?
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06-08-2009, 09:07 PM #1265Web Hosting Master
- Join Date
- Aug 2007
- Location
- Salt Lake City, UT
- Posts
- 897
server47 should be up. Log a ticket.
Regards,
Kody0
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06-08-2009, 09:08 PM #1266Web Hosting Master
- Join Date
- Aug 2007
- Location
- Salt Lake City, UT
- Posts
- 897
KWD, you were updated. Sorry for the delay.
Regards,
Kody0
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06-08-2009, 09:12 PM #1267Newbie
- Join Date
- Jun 2009
- Posts
- 22
Thanks also Kody for updating me immediately on my issues. You are working very professionally on this situation.
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06-08-2009, 09:14 PM #1268Newbie
- Join Date
- Jun 2009
- Posts
- 5
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06-08-2009, 09:16 PM #1269New Member
- Join Date
- Jun 2009
- Posts
- 3
I sent a ticket when I see "server47 is restored" and I got replying: "Hi,
Please keep an eye on the following website for the latest information available:
We will be updating there with more information as it is available."
Until now, It still offline.
Please check: IP: 98.143.145.112
Best Regards0
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06-08-2009, 09:20 PM #1270WHT Addict
- Join Date
- Jan 2008
- Location
- Washington, D.C. Area
- Posts
- 100
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06-08-2009, 09:23 PM #1271New Member
- Join Date
- Jun 2009
- Posts
- 1
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06-08-2009, 09:32 PM #1272Web Hosting Master
- Join Date
- Aug 2007
- Location
- Salt Lake City, UT
- Posts
- 897
@nvbanhan,
Thats not a reply that Fsck is giving out. Please email support@fsckvps.com sounds like you contacted our other brand.
Regards,
Kody0
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06-08-2009, 09:37 PM #1273WHT Addict
- Join Date
- Jan 2008
- Location
- Washington, D.C. Area
- Posts
- 100
I just received this reply to my ticket:
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Hello,
Which DNS were you using? Did you have additional IP's?
Regards,
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Anyone have any idea what he means by which DNS were you using? I'm not sure if he is talking about which DNS I tried to connect to or which DNS I am using for my internet connection here....
Thanks in advance to anyone who may know the answer to my question.0
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06-08-2009, 09:41 PM #1274Junior Guru Wannabe
- Join Date
- Jun 2008
- Location
- Saratoga Springs, NY
- Posts
- 96
This is ridiculous. Every node seems to be getting attention except for TX.
Getting fed up here.0
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06-08-2009, 09:42 PM #1275Junior Guru
- Join Date
- Jun 2009
- Location
- Baile Átha Cliath
- Posts
- 186
I assume he means which DNS server your domain registration uses. Try using something like DNS Record lookup at network-tools.com
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