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Thread: Colo4 Service Entrance 2 issue
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08-10-2011, 02:10 PM #26Eternal Member
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08-10-2011, 02:10 PM #27New Member
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ATS
ATS's rairly fail. If it did that is a single point of failure and you should have a redundant ATS. Either way you should be on Generator or Utility now through a redundant ATS.Your UPS should have taken the glitch during switching. Please can you provide an ETA?
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08-10-2011, 02:10 PM #28New Member
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08-10-2011, 02:10 PM #29New Member
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A/B power useless if colo4 HSRP router are down too, it appears..
Paul - your A/B comment is off the mark, I believe...
Tracert to our network inside of colo4 shows it dying at the HSRP router...
1 2 ms 2 ms 2 ms 10.35.0.1
2 3 ms 1 ms 2 ms 66.78.210.193
3 3 ms 2 ms 1 ms 66.78.210.242
4 10 ms 6 ms 4 ms 209.242.143.97
5 5 ms 25 ms 4 ms 68.6.8.164
6 5 ms 4 ms 5 ms 68.6.8.14
7 17 ms 55 ms 19 ms 68.1.0.235
8 19 ms 17 ms 18 ms 64.125.31.70
9 18 ms 16 ms 17 ms 64.125.26.29
10 48 ms 51 ms 48 ms 64.125.25.17
11 96 ms 97 ms 75 ms 64.125.31.121
12 49 ms 103 ms 49 ms 64.125.27.82
13 49 ms 49 ms 49 ms 64.124.196.226
14 * * * Request timed out.
15 * * * Request timed out.
64.124.196.226 is abovenet... not colo4..
based on my notes, 65.99.244.225 is the colo4 HSRP hop.... tracert is dying BEFORE your HSRP hop.... So, why isn't this up?
Is the HSRP router not on A/B power circuits either???
We're using A/B power circuits for our equipment, the major servers, but they still aren't reachable because this HSRP device isn't online yet.
There's been no answer from your support team on this.0
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08-10-2011, 02:12 PM #30Web Hosting Master
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Uptime guarantees only mean that in the event of an outage, usually there is some form of compensation if the provider fails to meet that guarantee. It does not mean they will never go down.
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08-10-2011, 02:12 PM #31Aspiring Evangelist
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08-10-2011, 02:12 PM #32Junior Guru Wannabe
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One of my servers still pings but, higher than normal latency:
| 66.109.6.52 - 0 | 61 | 61 | 14 | 23 | 50 | 21 |
| 66.109.6.209 - 0 | 61 | 61 | 15 | 20 | 45 | 20 |
| 4.59.32.17 - 0 | 61 | 61 | 17 | 32 | 81 | 57 |
| 4.69.145.200 - 0 | 61 | 61 | 16 | 26 | 83 | 21 |
| 8.9.232.74 - 4 | 58 | 56 | 444 | 476 | 614 | 468 |
| 206.123.64.130 - 0 | 61 | 61 | 14 | 20 | 40 | 14 |
WinmtrLast edited by KevinJ5; 08-10-2011 at 02:18 PM.
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08-10-2011, 02:13 PM #33Newbie
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No answers and no estimate as to when it will be up again.
Fail. I'm losing money and user trust as we speak.0
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08-10-2011, 02:16 PM #34New Member
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Radio silence is what's inexcusable.
It's the radio silence that's inexcusable. When clients are calling - we need to be able to tell them something instead of "duh - I don't know."
People get a lot less pissed when they hear the "why" behind the outage. They're placated even more when they learn their data is safe - which we still don't know with this outage.0
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08-10-2011, 02:18 PM #35Junior Guru
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08-10-2011, 02:18 PM #36Web Hosting Master
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08-10-2011, 02:18 PM #37Web Hosting Master
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is running now ? colo4.com is up
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08-10-2011, 02:20 PM #38Newbie
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They apparently don't see fit to reassure all the sites and businesses that they are ruining with this.
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08-10-2011, 02:23 PM #39virtualizing the world
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08-10-2011, 02:23 PM #40Web Hosting Evangelist
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that traceroute is showing that Abovenet is down, not our network because we have multiple providers. There was one switch that did have a failure here also, which was rectified. Was that trace from earlier today or is that just hitting Abovenet?
We do have multiple ATSs on-site and live. Their failure is very rare, but that is why we build facilities that can offer 2N power. Just in case customers that use A/B are still up.0
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08-10-2011, 02:24 PM #41Newbie
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Hard to rationalise having not even a twitter account? You can set one up for free in 5 minutes.
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08-10-2011, 02:27 PM #42Web Hosting Evangelist
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And a site update: The site was taken to a crawl with requests. It will be replaced with site update.
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08-10-2011, 02:28 PM #43Newbie
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Is the data safe?
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08-10-2011, 02:28 PM #44New Member
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No one has said "give us "X" amount of time to get this back online." That's what most of us need right now.
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08-10-2011, 02:29 PM #45Web Hosting Master
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08-10-2011, 02:31 PM #46Newbie
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That is really all I have been asking from the start. Ballpark figure. Why is it so hard.
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08-10-2011, 02:34 PM #47Aspiring Evangelist
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Our guy on-site says the ATS might have fused. Minimum ETA is two hours.
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08-10-2011, 02:34 PM #48Junior Guru Wannabe
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The tracert was from Today, right now. I am still getting higher than normal latency on that one hop but service does seem to be fine. I wasn't aware power failure redundancy had to be purchased.
| 24.164.211.241 - 0 | 18 | 18 | 18 | 21 | 48 | 21 |
| 24.164.209.112 - 0 | 18 | 18 | 15 | 25 | 49 | 19 |
| 70.125.216.108 - 0 | 18 | 18 | 18 | 29 | 49 | 28 |
| te0-8-0-2.dllatxl3-cr01.texas.rr.com - 0 | 18 | 18 | 22 | 31 | 51 | 27 |
| ae-8-0.cr0.dfw10.tbone.rr.com - 0 | 18 | 18 | 15 | 26 | 53 | 15 |
| ae-3-0.pr0.dfw10.tbone.rr.com - 0 | 18 | 18 | 19 | 24 | 49 | 20 |
| xe-11-1-1.edge9.Dallas1.Level3.net - 0 | 18 | 18 | 27 | 32 | 50 | 29 |
| ae-4-90.edge3.Dallas1.Level3.net - 0 | 18 | 18 | 22 | 31 | 74 | 22 |
| COLO4-DALLA.edge3.Dallas1.Level3.net - 0 | 18 | 18 | 428 | 462 | 861 | 453 |
| 206.123.64.130 - 0 | 18 | 18 | 20 | 28 | 50 | 20 |0
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08-10-2011, 02:35 PM #49Web Hosting Master
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ETA is typically impossible to produce until the last minute. In cases like this, you don't know how long it will take to fix until you have the solution, and service is typically restored soon after that.
Any ETA provided is just a guess, bound to be picked up by Murphy's Laws to immediately make things worse. All we can do is trust that they will fix it as soon as they can. ETA is ASAP.0
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08-10-2011, 02:36 PM #50Aspiring Evangelist
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