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11-02-2011, 11:58 AM #1Junior Guru Wannabe
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Am I expecting too much? Recurrent short downtime
I'm hosted with a very well respected company (found via WHT, did plenty of research etc etc).
I don't wish to mention them at this point, as I don't know if I'm just expecting too much.
I'm using DNSMadeEasy DNS failover which is constantly monitoring my site and reports when it's down. When it's down, users are directed to a "be back shortly" type page.
Pretty much every other day my site is unavailable (according to DNSMadeEasy) for a short period and it swaps to the "be back shortly" page.
This downtime lasts between 2 and 16 minutes.
Today I have been down twice, Initially for 5 minutes, then 7 minutes (actually this is the first time this week).
Last week I had downtime every other day (again, just a few minutes at a time).
I've already put in 3 tickets over last couple of weeks, and received a prompt response each time (Reasons: DDOS and over running backup causing problems). I don't want to submit another ticket if I'm being unreasonable.
Any thoughts?
Thanks
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11-02-2011, 12:01 PM #2Web Hosting Master
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Currently hosting with Big Brain Global Networks
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11-02-2011, 12:03 PM #3WHT Addict
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what is there updtime guarantee?Not that is an exsuse for so much downtime.
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11-02-2011, 12:05 PM #4Junior Guru Wannabe
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11-02-2011, 12:07 PM #5Web Hosting Master
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Currently hosting with Big Brain Global Networks
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11-02-2011, 12:07 PM #6WHT Addict
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If they continue like that i would suggest finding a new company.
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11-02-2011, 12:09 PM #7Junior Guru Wannabe
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11-02-2011, 12:13 PM #8Chief Executive Officer
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11-02-2011, 12:15 PM #9Junior Guru Wannabe
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I should add that I'm only paying in the region of £3 a month for the shared hosting, but it's a small site and fits well within the smallest hosting package of the provider.
The provider is one that is regularly recommended for shared hosting here so I don't think it's a case of "you get what you pay for".
I should add that support tickets are answered promptly and my initial migration to the company was handled fantastically.
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11-02-2011, 12:18 PM #10Chief Executive Officer
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If they offer a 99.9% uptime. Then they offer it on all their packages....Most people need hosting for personal websites and they buy the smallest package there is no excuse of downtime on basic or business packages, even if you pay 0.10 per month!!!
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11-02-2011, 12:31 PM #11Retired Moderator
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Only you can say whether you are expecting too much. Their guarantee may be 99.9% (in which case you are entitled to claim - it's not being unreasonable to do that), but that doesn't mean you require 99.9%. How much downtime are you willing to put up with.
If you are getting more downtime than that, then either ask them to move you to another server and see if it helps or switch. If, on the other hand, the level of downtime you have is reasonable for your site, then stick with it.Not as active on WHT as I used to be, but still drop in and receive email notifications from here.
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11-02-2011, 12:39 PM #12Junior Guru Wannabe
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Does anyone have any feedback on the reliability of DNSMadeEasy's failover system? I don't want to blame my host if it's just DNSMadeEasy being over zealous and swapping over too easily. Thanks for replies so far
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11-02-2011, 12:43 PM #13Disabled
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Same Thing
I had a very similar issue with a company when I was first starting my hosting company. We where on a reseller and it was down every hour or so, and the host said that they where having a DDOS attack. So I asked to be moved to a server with less people, and one that does not get attacked every day. And they moved me and all my flies very promptly. Then after they moved me (Another month past) it started to happen again... So I picked up my files and left to a datacenter. I have been overly happy with the datacenter and company I am with now, and have already bought 2 servers from them. So any way, my suggestion is to ask to be moved just like what MichelleH said. And if it drags on, look for a new system or host (Never replace something that is working for you, it will save you money). There is my 2 cents, Best of luck!
To the question
Some host deploy a firewall that will block connections like this, to prevent DDOS attacks. And all the DNSMadeEasy is doing is pinging the server (The server might think it is a attack). I would ask you host that and see if they are blocking this. (We use the CSF fire wall and I know many other host use this, and it does do that if they have the security set on high.) ;DLast edited by ZackaryP; 11-02-2011 at 12:47 PM.
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11-02-2011, 01:33 PM #14Web Hosting Master
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You may want to check if the monitor IP is not being blocked, also, contact to your host about it, maybe they can change your account of server.
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11-02-2011, 01:41 PM #15Web Hosting Master
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Definitely you must ask them to change server IPs or move you to new server, otherwise it will be headache for you.
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11-02-2011, 04:02 PM #16Web Hosting Master
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just under 1 hour per month
Your agreed on down time is just under 1 hour per month. If that happens during peek time and at 5 mins here ans there it will drive you nuts!
Why do you use this DNS service? unless it redirects to another site on another account it is basically useless, the browsers error page will let users know there is a problem!Nexxterra.com Web Services
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11-02-2011, 04:29 PM #17Moving the Web Forward
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In my opinion, it all depends on how long you have been hosting with them. If you have been with them awhile and this recently, just started happening, I would cut them some slack. If you just signed up with them, I would be a little more concerned, however that does not mean you should cut and run just yet. I would write them one more ticket and ask them when they expect the issue to be resolved as a whole? Meaning, when can you expect your site not to be down daily (even if its just for a few minuets).
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11-02-2011, 05:36 PM #18Junior Guru Wannabe
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I think it's the lesser of 2 evils. The notice says some work is being done and the site will be back shortly. I prefer having that there than just connections timing out. It also doubles as my down-time alert.
I've only just joined them, but they really do have a very good reputation here.
I think I've stressed plenty of positive aspects, so I think it's appropriate to say that the site is now hosted with EZPZ.
I'm sure everyone would agree that they wouldn't expect these problems with EZPZ judging by their reviews here, which is why I wanted to sure up my position first.
Thanks again for replies
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11-02-2011, 05:40 PM #19Hello World
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How would shifting accounts fix the issue at hand?
99.9% uptime still works out at 43.2 minutes of downtime per month.
What rubbish are you talking, Downtime can happen regardless of the "package" or price you pay.
Banks have some of the best networking professionals in the industry but they have outages from time to time.
Virgin Media is one of the biggest bandwidth providers in the UK yet they still have downtime and network issues.
Regardless of how you have your network setup their is still single points of failure, One of them is of course DDoS attacks this can bring the whole network down if its big enough.
Also things like motherboards, unless you have dual everything which for £3 a month its not feesable.Last edited by Server Management; 11-02-2011 at 05:49 PM.
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11-02-2011, 05:42 PM #20Web Hosting Master
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Currently hosting with Big Brain Global Networks
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11-02-2011, 06:29 PM #21Moving the Web Forward
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Well in all honesty, these types of problems can be expected with any host (whether they have good reputation or not), downtime can and will occur (especially if its related to a DDOS attack). Whats most important is how they handle the situation and whether the situations are handled within a timely manner.
With that being said, the important items you should stress with your current web host, is finding out exactly or an estimate as to when you can expect these issues to resolved. Surely, at some point, downtime occurring daily (even if its just for a 4-5 mins at a time) is not going to be acceptable (so its important to set a timeline).
Either way, now that you have made the information public, im sure EZ will be more inclined to assist/address your issue (I believe they have a rep who is on WHT fairly often).Looking for an awesome VPS Offer? CLICK HERE
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11-02-2011, 06:34 PM #22Eternal Member
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Pardon if someone already asked this, but does this outage occur at a pretty consistent time each day?
Could it be related to when backups run on the server?MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
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11-02-2011, 06:36 PM #23Web Hosting Master
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11-02-2011, 06:50 PM #24******* Unleaded
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Yes, that was the first thing that came to my mind too. It's quite common to encounter this in trouble tickets.
The other thing to look at is the accuracy of the testing process. For example, do they in fact test from multiple servers simultaneously and then use a voting algorithm to decide whether the server is available.
The purpose of the parallel testing is to eliminate false positives that can happen due to problems at the provider end or on intervening network paths.
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11-02-2011, 07:39 PM #25Web Hosting Master
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Yeah, I think we're all expecting DNSMadeEasy's checks to be valid based on their good reputation, but its possible that there is a problem on their end. I would set up an alternative monitor and see if it agrees with DNSMadeEasy, then present the info to my host and see what they say. They should also have server monitoring of their own that can shed light on it.
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