Results 1 to 6 of 6
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08-19-2013, 07:31 PM #1Junior Guru Wannabe
- Join Date
- Oct 2010
- Location
- Brazil
- Posts
- 99
K-Disk.net - Service Paid twice but SUSPENDED yet
K-Disk Networks (k-disk.net) is a brand of Root Level Technology, LLC. I have a Master Reseller's account with it.
I knew about it here in WHT:
http://www.webhostingtalk.com/showthread.php?t=1183661
Client service URL (in Paypal): hostandstore.com
I will not talk about others problems I had with them. I will focus in this case: In August, 12th, 2013 I paid (via Paypal) the service. ID: 09P2___1872326211
As I received a message that I did not make the payment today at 2am, I paid today (August, 19th - ID 4J8101___D807635G), AGAIN and the service has been SUSPENDED for more than 17h. I opened a ticket and no reply until now. Ticket subject: [Ticket ID: 922832] Service Suspension for a PAID service
In fact, I received an automatic reply: "Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below."
All domains hosted have the same message: "Account Suspended This Account Has Been Suspended"
I am having a lot of problems with my clients for this RIDICULOUS situation. No reply. All domains are not working (suspended).
The owner (or new owner) of Root Level Technology is a member of this forum? Does this company already exist?
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08-19-2013, 07:46 PM #2Web Host Reviewer
- Join Date
- Feb 2006
- Location
- Kepler 62f
- Posts
- 16,703
RLT's support desks are a mess. I'm not surprised.
The hosts went from bad to worse. I didn't think it was possible. I was wrong.|| Need a good host?
|| See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
||
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08-19-2013, 08:01 PM #3Junior Guru Wannabe
- Join Date
- Oct 2010
- Location
- Brazil
- Posts
- 99
All my support tickets were replied by the same person.
I received the message the payment was done in the final of the process and.. the problem is there and no reply.
I opened the ticket today. Today is MONDAY, not sunday. So, after all this time I think they could read a ticket in HIGH level priority.
For a big company? \o/ The same person reply my tickets since the first day. I imagined it was a company with only ONE person.
I hope he can be ALIVE.
A lot of messages from clients.
...
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08-20-2013, 01:27 AM #4Actively learning French
- Join Date
- Apr 2009
- Location
- OnTheWeb
- Posts
- 2,397
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08-20-2013, 07:07 AM #5Web Host Reviewer
- Join Date
- Feb 2006
- Location
- Kepler 62f
- Posts
- 16,703
|| Need a good host?
|| See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
||
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08-20-2013, 08:42 AM #6Cloud Reseller Experts
- Join Date
- Jun 2008
- Location
- In Dreams
- Posts
- 664
Oh sorry to hear about this...
I noticed that K-disk has been gradually and surely going down since new management has taken over.
I understand sometimes you have to do this sin selling you company or clients.
I think its time for you to move on....
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