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Thread: Payment Request (examples)
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03-23-2002, 12:53 PM #1Junior Guru Wannabe
- Join Date
- Apr 2001
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- 51
Payment Request (examples)
Please, post here some examples of payment requests to customers with expired accounts.
Our billing department sends a payment request message to customers with expired CC etc., but there are about 10% (or more) without any response. It seems that their email is configured to delete such messages...
We are sending another request a week later etc. As a rule, we are keeping these accounts active for three months. I will appreciate any examples of such messages (first, second, final).
Thanks in advance !CRAVIS
Just Reliable Windows Hosting http://www.cravis.com
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03-23-2002, 01:06 PM #2Junior Guru Wannabe
- Join Date
- Jul 2001
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- 74
How about "Pay up, we know where you live."
Here are some from quickbooks:
Friendly:
Dear ____________,
Just a friendly reminder that you have 1 overdue invoice(s), with an overdue balance of $_______. If you have any questions about the amount you owe, please give us a call and we’ll be happy to discuss it. If you’ve already sent your payment, please disregard this reminder.
We appreciate your continuing business, and we look forward to hearing from you shortly.
Sincerely,
Dear _________,
Although we have contacted you about the outstanding balance on your account, we still have not heard from you. You have an outstanding balance of $________. The following invoices are overdue:
Inv. No. Inv. Date Due Date Inv. Amount Balance
11 02/01/2002 02/28/2002 $______ $________
If you have already sent payment in full, we ask that you call and let us know. Otherwise, please call me to discuss what you plan to do to settle your account.
Thank you for your prompt attention to this matter.
Sincerely,
Dear _________,
The following invoices are long overdue:
Inv. No. Inv. Date Due Date Inv. Amount Balance
11 02/01/2002 02/28/2002 $_____ $_____
Please contact us immediately regarding this situation.
Unless we hear from you in seven days, we will turn your account over to our collection agency. Obviously, this would have a detrimental effect on your credit rating.
We must hear from you soon or be forced to take action. Please send your payment in full or call us to discuss the matter.
Sincerely,
Hope that helps.
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10-19-2009, 06:44 AM #3Junior Guru Wannabe
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- Aug 2009
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- 99
Expire notification
Hello ,
Would you please send some sample/example emails for "expire notification " ?
Thank you
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03-23-2002, 02:03 PM #4Junior Guru Wannabe
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- Apr 2001
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- 51
10X
Thanks Jarrod !
I will use the examples (probably except the final one ). Deleting the account is enough for nowCRAVIS
Just Reliable Windows Hosting http://www.cravis.com
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03-23-2002, 02:07 PM #5Junior Guru Wannabe
- Join Date
- Mar 2002
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- Petrosani - Romania
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- 80
Suspend more quickly !!!
3 months ??? too much.
try suspending them for one day after one week then permanently after 2 weeks then delete after one month.
Don't let them treat you as a nice guy who don't care. Also put warnings on payment center, control center , support, forums ...
Just look not
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03-23-2002, 02:32 PM #6Aspiring Evangelist
- Join Date
- Apr 2000
- Location
- USA
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- 442
Hi,
If your messages are bouncing back to you, then email them personally, and tell them that your emails from billing are being rejected. They need to contact you ASAP.
If you don't hear back from them, defanately suspend their site. I wouldn't give them more than 2 weeks after due. 3 months is just letting them walk on you.. must be intentional if they are bouncing your billing notes.
It's good to be nice, but they know and expect you to run a business. You can't do that if people don't pay for 3 months.
Good luck,
Tim L█ Superior Host LLC - Quality Web Hosting since 1998
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03-23-2002, 08:22 PM #7Web Hosting Master
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- Nov 2001
- Location
- Ann Arbor, MI
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- 2,979
We send this on the 1st and 15th of the month their card is set to expire:
Code:To: \05 From: Bitserve Systems <support@bitserve.com> Subject: Please Update Your Billing Information Bitserve Systems P.O.Box 7661 Ann Arbor, MI 48107-7661 734-998-1026 http://www.bitserve.com Account: \16 The credit card that we have on file for you expires this month. Since you haven't provided us new billing information yet, we thought we'd remind you to please provide us with updated billing information by the first of the month to avoid any billing problems with your account. You can submit new billing info at: Secure: https://www.bitserve.net/newcard.html Thank you.
Code:To: \05 From: Bitserve Systems <support@bitserve.com> Subject: URGENT - Billing Statement: \57 Bitserve Systems P.O.Box 7661 Ann Arbor, MI 48107-7661 734-998-1026 http://www.bitserve.com Ticket#: \57 Account: \16 \56-01 \51-01 For Services \56-00 \51-00 For Processing Fee \53 Balance Your credit card has expired, please provide another method of payment by the 15th of this month to ensure that your account is not suspended. You can submit new billing info at: Secure: https://www.bitserve.net/newcard.html Thank you.
-Mark Adams
www.bitserve.com - Secure Michigan web hosting for your business.
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03-24-2002, 10:23 AM #8Junior Guru Wannabe
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- Apr 2001
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- 51
Thanks
Mike,
Thanks for your examples !
(Off-topic : who is your merchant account provider ? We are using revecom, but it is time to move to merchant acct.)
Tin and decebal,
Yes, I agree with you. 3 months are a lot of time and expenses. Of couse I prefer to lose some bandwidth and disk space than a customer, and 3 months was not a problem till now but...
Probably 1 month with 3 notices is enough... Uh... We are just trying to be and not ...CRAVIS
Just Reliable Windows Hosting http://www.cravis.com
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03-24-2002, 01:12 PM #9Aspiring Evangelist
- Join Date
- Sep 2000
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- 367
we learned our lessons re this subject the hard way however we now simnply copy what the BIG BOYS do.
send an email kindly requesting the return to our secure area to update their cc.
if the email bounces immediate suspension
if they dont reply within 24 hrs - suspension.
amazing how fast suspension gets results and how an email only gets nothing, unless its a reseller.
no reply within 3 weeks after suspension, wipe the account off server.
want it restored from backup, $30 non negoitable
ZERO TOLERANCE!!
after all go to burger king a try to get a combo without first paying--- no go.
its your biz do what you want, we were once kind and hand holding and understanding, that got us no where fast..
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10-19-2009, 06:48 AM #10Web Hosting Master
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- Apr 2009
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- New York City
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- 5,169
Thanks for sharing the emails, I was looking into this and setting up custom email templates with these subjects.
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10-19-2009, 07:04 AM #11WHT Addict
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- Sep 2005
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- New Delhi (india)
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- 112
here all are talking about who donot pay for the service, and what you thing, should do with chargebacks ? announcing an additional fee on chargeback just not help.
I think it is always a win-win situation, if you allow your customer to contact you in any situation and get help, yes, there should be restriction on number of time you can help in the same financial matter.Gineey - JodoHost.com
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