Results 101 to 125 of 153
Thread: ColocateUSA Issue.
-
08-03-2011, 10:55 AM #101Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
The DDOS bandwidth overage should have forgiven as a "good will" gesture toward the client, really for a number of very good reasons.
- It was an anomaly in bandwidth patterns.
- ColocateUSA should have network monitoring that should have flagged it immediately, thus preventing the overage.
- At the time of my departure, ColocateUSA had 3 GigE up-links utilizing only 50% capacity -- The spike probably cost them nothing.
I'll tell you another thing that really bugs me about what Ryan James did to you. Although it is written in the TOS, we NEVER enforced the 30 day cancellation notice on any client during my 14 months there. Go figure....
Take comfort in the fact that ColocateUSA will loose $500+/month in billable sales and any future growth potential. They will still have to pay for the power drop, space, and bandwidth.
What's more, this represents roughly 1.5% loss in gross revenue for the ColocateUSA bottom line. So, you tell me who the dummy is in this.......██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 11:29 AM #102Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
Oh, and while I am at it, I'll address the free IP situation.
It was a sales decision early on to not charge you for IP addresses so we could grow you into a full cabinet (where they are free anyway).
Why did we decide on this? ColocateUSA has 28,000 IP addresses and cost is something non-significant like $0.25/year per IP.
Again, the claim that your account came under "review" is total BS, because the only person in the organization that is able to assign a new IP range is Ryan James, himself. He knew damn well.
I'm sorry, Ryan, but I have to call BS on your "claims" and the way you treated Corey and Wayne. Rather than using a good sales strategy and negotiating for them to stay and managing the client's expectations, you got pissy and did everything you could try to do to screw them on the way out the door. You should stick to technical and never interact with the client. You are absolutely terrible at it, and this is why your business doesn't grow after 10+ years in the industry.██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 12:02 PM #103Web Hosting Master
- Join Date
- Jan 2011
- Location
- Everywhere
- Posts
- 772
-
08-03-2011, 12:14 PM #104Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
Well, I'm not really taking sides, I'm just stating fact and I think it sucks for everyone involved.
If I were still there, Wayne and Corey would also still be there, therefore no reason to post. I'm all about the customer and driving business - I leave (try to, at least) my ego out of it.
When I know what I know about the YDGH account and the remarks made by and actions taken by Ryan James, I can tell you that with full honesty, I think it STINKS for everybody -- ColocateUSA, YDGH, and most importantly the end user who will hurt the most.
Everyone in this industry, both providers and clients have a fiduciary responsibility toward the end user, and it is our job to ensure that their service is uninterrupted.
If providers are not forming working-partnerships with your clients and giving them the help they need to gain market share, then you are failing in the area of sales and customer service management. And simply, I give ColocateUSA's handling of this an F.██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 12:26 PM #105Private Citizen
- Join Date
- Jan 2009
- Posts
- 3,878
-
08-03-2011, 12:28 PM #106Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 01:31 PM #107Web Hosting Master
- Join Date
- Jun 2001
- Location
- Denver, CO
- Posts
- 3,302
Jay Sudowski // Handy Networks LLC // Co-Founder & CTO
AS30475 - Level(3), HE, Telia, XO and Cogent. Noction optimized network.
Offering Dedicated Server and Colocation Hosting from our SSAE 16 SOC 2, Type 2 Certified Data Center.
Current specials here. Check them out.
-
08-03-2011, 01:35 PM #108Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
"Rough" revenue figures were never a secret. We often told "roughly" exactly how big we were, and enjoyed a selling position as not being a monster provider, but rather a "down home" bunch of guys where they could get good service.
Don't take too much stock in your math figures, it is a "rough" calculation .██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 02:51 PM #109Web Hosting Master
- Join Date
- Jan 2011
- Location
- Everywhere
- Posts
- 772
So you haven't answered my question, would you be here with this stuff if you were still with ColocateUSA?
-
08-03-2011, 03:15 PM #110Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 04:19 PM #111Junior Guru Wannabe
- Join Date
- Aug 2010
- Location
- Knoxville, TN
- Posts
- 50
-
08-03-2011, 06:10 PM #112Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 710
We were told 10 days before the next renewal month and did not want to renew with them again. We rushed to negotiate deals with new providers and get all of our customers situated for the move. We were fed up with the way we were treated and wanted to be out of there as soon as possible. We did not want to place new customers with that provider. Staying with them any longer would have hurt our growth in the long run. Even though it hurt our growth short term it was the best move.
As far as the ddos and monitoring goes. Ryan didn't need a monitoring solution for the ddos. As soon as the ddos started we were contacted by angry customers so I opened a ticket with them and called them many times. Some tickets weren't addressed for many hours.http://www.bitaccel.com/ - High resource vps hosting and vps resellers.
-
08-03-2011, 06:14 PM #113Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 06:32 PM #114Private Citizen
- Join Date
- Jan 2009
- Posts
- 3,878
-
08-03-2011, 06:43 PM #115Web Hosting Master
- Join Date
- Apr 2004
- Posts
- 1,834
When Ryan said, "This post is clarifying the facts", I almost fell out of my chair........
YDGH was a very good account for ColocateUSA, and I worked very hard to sell it, so yes, I do take it a little personal that the management of the company couldn't support it, while two other providers can, and with open arms.
Ryan James should decide to either run a colo business or work a full time job at Microsoft, because obviously doing both at the same time ain't working well for the customer support.██ Ray Womack @ atOmicVPS LTD
██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
-
08-03-2011, 06:49 PM #116Private Citizen
- Join Date
- Jan 2009
- Posts
- 3,878
Last edited by MikeTrike; 08-03-2011 at 06:57 PM.
-
08-03-2011, 06:51 PM #117Disabled
- Join Date
- Apr 2011
- Posts
- 709
-
08-03-2011, 06:54 PM #118Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 710
Oh yeah? So who are you? How come you hint at knowing details about YDGH before we even post them? Two can play at that game. My bet is that you know Ryan in real life, especially with that signature. I don't care how good a hosting company is. I will not advertise their product for free in my signature anywhere.
You know why he was fired? That's even news to me as I do not know....
Odd that ryan would share this information with just a customer.http://www.bitaccel.com/ - High resource vps hosting and vps resellers.
-
08-03-2011, 06:56 PM #119Private Citizen
- Join Date
- Jan 2009
- Posts
- 3,878
I do know Ryan, he bought my company, I was colo'd with him.
Let's just say I've had a few "interesting" calls from Ray while I colo'd with them.
-
08-03-2011, 06:58 PM #120Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 710
http://www.bitaccel.com/ - High resource vps hosting and vps resellers.
-
08-03-2011, 06:59 PM #121Private Citizen
- Join Date
- Jan 2009
- Posts
- 3,878
-
08-03-2011, 07:00 PM #122Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 710
http://www.bitaccel.com/ - High resource vps hosting and vps resellers.
-
08-03-2011, 07:01 PM #123Private Citizen
- Join Date
- Jan 2009
- Posts
- 3,878
-
08-03-2011, 07:06 PM #124Web Hosting Master
- Join Date
- Jan 2011
- Location
- Everywhere
- Posts
- 772
I already had a thought that he was fired and now he's taking his 'revenge'. Everyone here has common sense, Ray. I already could tell that you were fired reading your old posts so I am sure you are not doing this for the YDGH's customers, you just want to bash ColocateUSA as I see. And I am not a ColocateUSA customer and I have never used them but I'm just tell you what I feel from your posts
-
08-03-2011, 07:08 PM #125Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 710
http://www.bitaccel.com/ - High resource vps hosting and vps resellers.
Similar Threads
-
Email tranport issue / false positive authentication issue
By doulos in forum Hosting Security and TechnologyReplies: 1Last Post: 08-03-2011, 01:05 AM -
update: godaddy issue ---- not VPSlatch or Dimehost issue
By alienalias in forum VPS HostingReplies: 10Last Post: 06-03-2011, 12:31 AM -
ColocateUSA Review
By GameDataInc in forum Colocation, Data Centers, IP Space and NetworksReplies: 2Last Post: 09-09-2010, 02:44 PM -
ColocateUSA Announces Acquisition of CPC Technologies, LLC
By RayWomack in forum Web Hosting Industry AnnouncementsReplies: 0Last Post: 05-28-2010, 04:34 PM -
CPC Technologies and ColocateUSA have merged, should I be worried?
By Sage55 in forum Colocation, Data Centers, IP Space and NetworksReplies: 7Last Post: 05-28-2010, 01:17 PM