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07-03-2012, 10:09 PM #1Junior Guru Wannabe
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whmcs auto accept order after 1st payment
ok guyz
Im posting here after doing alot of research and stuff but still i couldnt find a solution.
I have 4 products and for those 4 products provisioning is set to : Automatically setup the product as soon as the first payment is received
My IPN and all correct
When a customer place an order, and make payment invoice is being marked as paid. so until that no issues, but only problem is welcome email is not sent. as soon as i login to my whmcs i see the order as Pending. I got to Accept the Order manually to send a welcome mail.. i need to make this automated and im sure there is a way..
I checked logs no errors at all..
Anyone who got this correctly? i mean there shouldnt be any manual intervention. As soon as the customer makes the payment, he should receive welcome mail. any ideas?
Thanks
Sam
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07-03-2012, 10:11 PM #2How Can I Help You Today?
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That is by default. WHMCS will always set the order "status" as Pending until you accepted it manually. Check their Docs at:
http://docs.whmcs.com/Order_Management
It says:
Orders always remain pending until admin review, even though the items inside them will auto activate (if set to), allowing your staff to review and process all the new orders you receive and run any manual checks or actions you deem necessary for new purchases.██ We Have Generated Over 7 Million cPanel Backups Come Dance Together With Us Y'all!
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07-03-2012, 10:14 PM #3Junior Guru Wannabe
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but i have seen many hosting providers instantly send welcome mail soon after the payment
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07-04-2012, 08:20 PM #4Junior Guru Wannabe
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- Jan 2012
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With WHMCS v5.0.3, payments made by Paypal or 2CO the service are active for that new account.
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07-04-2012, 08:40 PM #5Web Hosting Master
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Even if you have automated setup after payment it WILL NOT work if you have other settings to prevent this.
In Admin > General Settings > Ordering > There is a checkbox:
Only Auto Provision for Existing
Tick this box to always leave orders by new clients pending for manual review (no auto setup/registration)
Unchecking this option and setting the products to set up after payment will provision the account, sent the email etc. Though you may still see in your admin console that these are still pending and you will need to manually approve them as a form of secondary review process, even if it gets setup.█ hostingcove.com | Tennessee Based Hosting Provider.
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07-04-2012, 09:27 PM #6Junior Guru Wannabe
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07-04-2012, 09:30 PM #7Web Hosting Master
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Under the specific products/services do you have selected the email to be sent?
Example
Product Type - Shared Hosting Account
Product Group - Web Hosting
Welcome Email - Hosting Account Welcome Email <<█ hostingcove.com | Tennessee Based Hosting Provider.
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07-04-2012, 09:34 PM #8Junior Guru Wannabe
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07-04-2012, 09:35 PM #9Web Hosting Master
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Its just a matter of setting it up properly. Perhaps ask your provider for help.
It is absolutely not the case that you cannot have it sent upon payment.█ hostingcove.com | Tennessee Based Hosting Provider.
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07-04-2012, 11:34 PM #10Web Hosting Master
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Hi,
You have to set the Send Welcome email in the particular product/serviceWebuzo - Multi user control panel supporting Apache, NGinx, MySQL, MariaDB, Percona, LiteSpeed, Varnish, WordPress, etc.
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07-04-2012, 11:43 PM #11Junior Guru Wannabe
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