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Thread: Web Hosting Buzz review
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06-23-2012, 04:41 AM #101Web Hosting Master
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I'd be happy to discuss and resolve this for you but you have to be our client / the account holder for us to be able to talk to you about the account. I'm not sure if you are based on the above message.
If you are, please contact matt[at]webhostingbuzz.com. If someone else is the account holder / our client, please pass my contact details to them.
Matt
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06-23-2012, 04:51 AM #102Newbie
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What? You don't have to discuss an account to answer my questions, which you should know the answers to. If you choose to dodge my questions that's entirely up to you. You responded to my post.
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06-23-2012, 04:56 AM #103Web Hosting Master
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To clarify our position:
"If the account owner fails to deal with multiple (3+) legitimate spam requests then yes, the account will be suspended, just as it would with any other hosting company that values keeping their IPs off spam blacklists."
We do not consider vB's birthday messages spam.
In your subsequent response, you stated
That suggests you are not our client / the account holder and are familiar with the full story. We are not in the business of discussing account specific issues with anyone other than the account holder, hence me requesting an email to see if I can identify you as the account holder.Last edited by writespeak; 06-23-2012 at 10:10 AM. Reason: Edited by request
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06-23-2012, 05:03 AM #104Newbie
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You forgot a question:
Would Web Hosting Buzz FORCE its clients to delete the account of the spam reporter in order to reactivate the hosting, when the reported spam was NOT spam?
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06-23-2012, 05:10 AM #105Newbie
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Hmm, well you and I both know you're not going to face liability answering that question, but if I was your client and you guys were forcing me to delete an account from a false spam claim in order to reactivate my hosting, I'd refuse and then take you to court for my losses.
Last edited by vspin; 06-23-2012 at 05:14 AM.
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06-23-2012, 10:27 AM #106Newbie
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I'm sorry, but I have to follow up with this post.
It turns out out that this guys who obviously supports this host is completely WRONG! I talk with administration and they did not receive one email, and to further prove this, the date of the spam complaint is the same date as the suspension. I have a copy of the complaint from Web Hosting Buzz to confirm this.
Absolutely terrible! mdrussell, try figuring out your company's procedures before claiming to know anything.
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06-23-2012, 09:54 PM #107Newbie
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I spoke to support to get the real truths, here is the transcript (names were hidden):
info: Please wait for a site operator to respond.
info: You are now chatting with 'Support'
Support: Welcome to WebHostingBuzz live chat support. What can I do for you?
Me: <mdrussell name> of WebHostingBuzz said, "We deal with hundreds of spam requests daily and the legitimate ones are forwarded to the account owner to deal with. If the account owner fails to deal with multiple (3+) legitimate spam requests then yes, the account will be suspended, just as it would with any other hosting company that values keeping their IPs off spam blacklists."
Me: Is that a true statement?
Support: one moment please
Support: sorry for keeping you waiting
Me: np
Support: could you please specify what kind of account do you have with us?
Me: it's a domain account being hosted
Support: what is you main domain with us?
Me: why do you ask? I just want you to confirm or deny if the statement is true..
Support: yes, the statement is true.
Me: Okay, please explain [<Spam Complaint ID>]
Me: <Incorrect domain name>
Me: wait
Me: <Correct domain name>
Support: one moment please
Me: Our account was suspended without a single email as the spam complaint shows on the dates.
Support: as you are hosted on the shared server, we were forced to take measures at first. As the complaint has been received from public organization Comcast, it could have blocklist the IP of our server and all the accounts on the server could have had problems with sending mail.
Me: But you said that you guys send 3 request first, so that is not true, correct?
Support: this statement is true for our VPS and Dedicated servers as activity of such servers doesn't affect other users. So we can wait for a customer response.
Support: in case of a shared server, we are not able to wait as IP blocklist can influence other customers
Me: I see.. <mdrussell name> deemed the "spam" as not spam, could you credit our account anything?
Support: I'm afraid this is a common situation for all shared accounts and in this case
we don't provide any compensation.
Me: Wow. Could you point me to your policy that says you suspend shared account instantaneously?
Me: I think it's important information for the shared account holder to know.
Me: So, if you can provide me that, I'll be on my way.
Support: please have a look at our AUP, paragraph 1 http://www.webhostingbuzz.com/acceptable-use-policy.php
Me: I don't see it, where it says instantaneously, and if it's the case where the "spam" is not spam..
Me: The first paragraph doesn't even apply because it was not spam. Where is immediate suspension mentioned.
Support: it was considered as spam. Please keep in mind that spam is any kind unwanted mail. And as spam is prohibited and we received a complaint, we can decide whether to suspend account or not.
Me: It must be spam for any of that to apply
Me: That is not true. I'm a network security specialist.
Me: That is not spam as defined by the law.
Me: If it were true my step mother's email would be spam
Me: now wouldn't it?
Me: In fact, any email your company sends me could be considered spam if I don't want it.
Me: [Personal] Discretion has nothing to do with [identifying] spam.
Support: as far as I understood, the Comcast received complaints from and then contacted us. We have to react at such notifications.
Support: I'm afraid in this case you will have to contact Comcast on the matter
Me: And if they deem it as non spam, are you willing to face the penalty for a false conviction?
Me: Every spam complaint sent to you guys is deem as spam, whether it's spam or not, based on what you're telling me.
Me: How is that reliable service if you don't value your customers integrity?
Me: costomer's*
Me: customer's*
Me: This is all going down in my customer review.
Support: we value our customers and that is why we protect them. We didn't want to allow Comcast block our IPs.
Support: and I suppose if the complaint was received from Comcast, they indeed considered that mail as spam.
Support: unfortunately I am not authorized to check whether that was spam or not and make any decisions
Me: Email: Hello <name>, We at <domain name> would like to wish you a happy birthday today!
Me: lol, it's a happy birthday email to a registered member.
Support: I understand you frustration. But I'm afraid, I as not able to suspend or unsuspend the accounts as I am a sales representative. And we provide only first-level technical support.
Me: Yes, but you have the authority to credit our account.
Support: only our billing dept can credit the account. Please submit a ticket to our billing dept at the Helpdesk https://www.whbsupport.com/
Me: Okay, well thank you. I'll give you this, you have been very polite.
Support: You are welcome.
Me: Have a nice day
Support: have a nice day too
Support: Thank you for using WebHostingBuzz Live Chat support! Feel free to contact us whenever you need assistance.
Support: We always welcome your feedback, please click here to end this conversation and complete a short survey on your experience with WebHostingBuzz Live Chat support.
I completely understand why they immediately suspend a shared hosting account because it can affect everyone else on the server, but no compensation, and no effort to determine if the spam is really spam, now that's sad. What I take from this is, don't expect reliability (resulting in loss), and your integrity means nothing.
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06-23-2012, 11:34 PM #108
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06-23-2012, 11:51 PM #109Newbie
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Yes, I'm an officer within the organization.
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09-05-2012, 04:47 AM #110New Member
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Awesome Hosting Comany!
I must say that Web Hosting Buzz company is truly amazing! Their services were amazing and they are very reliable. I even got a couple of friends giving them a try and they are happy as well! I wish I would have found them much sooner! Thanks for such a great company
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12-24-2012, 06:40 PM #111Web Hosting Master
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Objectivity
First and foremost, I'm not a WebHostingBuzz client, but I plan to become one next year.
I just wanna point out a couple of things to the critics in this thread which, if they're honest, they'll recognize as unbiased and objective.
1) I've yet to see another hosting company manager/CEO who bothers to look at threads like this, let alone answer in order to help.
2) Since I plan to buy hosting with WHB, I've googled WebHostingBuzz reviews, and I've read all the reviews linked in the first two pages of my Google search: 85% of those reviews were postive; negative ones were only a small handful. This means WHB is quite reliable.
I think that anyone who has at least a drop of common sense will admit these things cannot be denied or debated: it's highly impossible that so many reviews are fake or that mdrussell is someone else in disguise.
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12-25-2012, 02:36 PM #112Web Hosting Master
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Well that was quite the read.
Mods.gif?
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01-16-2013, 01:14 AM #113New Member
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status.webhostingbuzz.com/index.php/2013/01/15/emergency-raid-array-failure-rs5-abstractdns-com/
all data lost everything lost. more than 30 hosted sites important data and stuff... gezzzzzzzzzzzzzzz
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01-16-2013, 04:03 PM #114Web Hosting Master
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Did it happen before?
I checked the link and read about the issue...was this the first time ever? I fully agree with you this is really bad, but if this was the first time ever, it could turn out to be an once-in-a-lifetime thing.
If it happened before, then we can take WHB out of the list of reliable hosts.
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01-29-2013, 11:48 AM #115Newbie
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I had the same problem. My sites were on the same server RS5 with webhostingbuzz. I've worked on my websites for years and spent thousands on ads, buildings backlinks and SEO but everything is gone.
I think the best way is to post your issue everywhere on the internet so all people will know about them and they will lose their customers.
They gave me the same silly offer as well. If you wanna contact me to find a good method about how could we post this issue online I'll be happy. You can contact me on my website e-bus.org
Regards
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01-29-2013, 12:24 PM #116Web Hosting Master
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01-29-2013, 12:40 PM #117Newbie
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Reseller hosting
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01-29-2013, 12:43 PM #118New Member
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How can i get all hosted websites backup using WHM
How can i get all hosted websites backup using WHM
I am using Centos with WHM
i am able to take backup using cpanel but its too hard to visit every cpanel and take manual backup
Please reply
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01-29-2013, 01:02 PM #119Newbie
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01-29-2013, 01:03 PM #120Web Hosting Master
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Reseller and WHM
You mean they offered you a superior reseller package in exchange for your data loss and downtime, is that right?
I think you should open a thread for that question in the "Programming Tutorials" or "Programming Discussions" sections; your question will be more visible and you'll have answers in no time.
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01-29-2013, 01:54 PM #121Newbie
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To be honest I couldn't remember anything on their terms because I had a quick look on it few years ago. We know that most of hosting providers write on their terms that clients should be responsible of their data and they can use that to evade responsibility in these cases.
Anyway, I'm not here to prosecute this company. I'm just writing a review about my experience and I have the right to do that.