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Thread: Wiredtree & Clubuptime Review
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02-17-2011, 03:49 PM #1Web Hosting Master
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Wiredtree & Clubuptime Review
As promised in my Innohosting, EZPZhosting, Site5, Surpasshosting - UK resellerhosting review topic i would also post my experiences with VPS at Wiredtree and Clubuptime.
I have been with Wiredtree for about 10 months now and cancelled my services with them today. Mostly because of the many downtimes and lack of interest in their customers i decided to leave.
I'll start with saying everything went great from april till december 2010. I only had about 10 support ticket with them in these 10 months including an account verification and my cancellation ticket.
PROS:
- The VPS came completely ready as one should expect from a managed VPS. The setup was excellent.
- The server always have run very smooth with no problems what so ever in the first 7 months.
- Most support tickets were being answered within 15 minutes (All tickets between a few minutes and 1.5 hour).
- Alexis from billing is a real PRO, great answers and support.
CONS:
- One long and several short downtimes (or slow server).
- The fact they have a ten hour downtime and say their network was only down for one hour (SLA only covers network) ... how can this be checked ?
- No information what so ever on their site or in the grove. Not even a mail. Check it out on twitter ???
- After these downtimes i expected to hear from them ... how would they improve things, how would they prevent these things from happening, an apologie to all their customers, a compensation for all the troubles ... something but nothing happened.
- The feeling that no one from the management really cares about their customers (to big ? to many customers ?). How can a management let their company slide from the best reputation to just a regular host in a few months ? Zac asks me in a ticket how things could have been handled better, i answer him but never got anything back from him.
Started looking for a new VPS host and looked at Knownhost (no east coast servers) and VPSLatch (to many negative reviews) and decided to go with Clubuptime. Just been with them for a few days so i can't tell much yet but i will make a full review in a couple of months. First impressions:
The server was ready very soon after my order. The VPS I bought is managed so i expected a server that was ready to go like at Wiredtree (fully setup and tweaked). I was surprised i had to make the setup for WHM and tweaking myself altough Andrew was very helpfull with the questions i had. Questions were answered very fast so far, server seems to be faster and the network connection to Europe seems to be better. Also ordered some backupspace, weird they didn't send the details for the space theirselves .. i had to ask for them and am still waiting for them (24 hours now after opening the ticket), wich is a bit weird. I'll post an update in a few months.If you pay peanuts, you get monkeys.
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02-17-2011, 04:26 PM #2Web Hosting Master
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Great review and really detailed, like your other one. Thanks for sharing your experiences. Let us know how ClubUptime fares a few months from now.
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02-17-2011, 04:34 PM #3Web Hosting Master
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Couldn't agree more that it's a bit weird. If you send over your Ticket ID number I'll be more than happy to look into the issue and/or get you setup myself.
The backup space is the only part of our system that's not automated as of yet, but that's no excuse as to why it's not been handled already█ Matthew Rosenblatt, and I do lots of things.
█ Used to be a full time server administrator, now I help build cruise ships and inspect homes.
█ My company, Ferrell Solutions, specializes in home inspections and property management.
█ RecallScan is a service for monitoring appliances and vehicles in your home for recalls.
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02-17-2011, 04:39 PM #4Web Hosting Master
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Thanks for the reviews mate. I have just read your reseller hosting reviews also. Keep us posted again as you said.
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02-17-2011, 05:23 PM #5Disabled
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i also got a vps from clubuptime not to long ago as well I am also hoping for the same great server i would like to get from them
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02-17-2011, 05:25 PM #6WHT Addict
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Sorry for the delay on your backup space. I've updated your ticket with the login details.
█ Andrew C.
█ Personal Website
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02-17-2011, 05:28 PM #7Web Hosting Master
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02-18-2011, 02:36 AM #8Newbie
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thank for the review
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02-18-2011, 03:59 AM #9Web Hosting Master
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Just to make things clear because i received some questions ...
I had no problem what so ever with Site5 Support or Service, when u join them u really get the feeling that this company has their act together and is well organised. Support tickets are handled very professional and fast. The only problem was that the server I was on was slow (to slow), in their advantage i can tell U i was on their new UK resellerservers wich they just started up.
I also received some stories about Wiredtree with the same complaints .. downtimes and customers not being helped like a customer should be (for instance ... no refunds if u want to leave, i think when a company performs the way they are doing they should offer a refund when customers want to leave for reasons that are the fault of the company).If you pay peanuts, you get monkeys.
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02-18-2011, 05:44 AM #10WHT Addict
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hi,
I was almost exiting wiredtree due to their carelessness and keep an issue hanging for 1 and half months.
but recently, god blessed them, they came with solution. they worked hard with me for a meaningful solution and i believe my issue is very near to be solved (unless i see CDP failed again when data required).
when I posted my concern about wiredtree someone suggested me vpslatch. as I got a nice coupon, I wanted to try them. but for sure, it was not a very good decision. their support staffs has real problems. they are expert in ignoring points rather than technical issues.
as wiredtree solved my issue, i am staying with them. but I will love to hear that they are addressing the growing negative feedback about them.
thanks for your review.
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02-18-2011, 06:15 AM #11Web Hosting Master
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Maybe they can't be bothered ? Anyway .. it would be to late anyway, they should have done this already and not do it after people asking for it ?
If there's an outage they don't bother to post it somewhere on their site ... just 'look at twitter' ?? Not everyone uses twitter. And the people who do see there are also a lot of negative things about them regarding the downtimes.If you pay peanuts, you get monkeys.
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02-19-2011, 09:33 AM #12Web Hosting Master
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I did get a reaction back from Joe Doss (Customer Service Manager) from Wiredtree. He told me they discussed a lot of client feedback that was given to them after the power issues. Those words did not fall on deaf ears. Hopefully they can pull their act together.
I only wonder why they couldn't send a mail like this to every customer after all those problems ? They would get a lot more goodwill from customers.If you pay peanuts, you get monkeys.
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02-19-2011, 11:00 AM #13Web Hosting Master
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I only wonder why they couldn't send a mail like this to every customer after all those problems ? They would get a lot more goodwill from customers.
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02-19-2011, 11:32 AM #14Web Hosting Master
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Typical example of bad marketing and customer management .. let's act if nothing happened, keep quiet and hope the bad comments will suddenly dissappear.
An good management would work more pro-active, would get more customers understanding the situation (goodwill) and will get less complaints (people wouldn't get frustrated).If you pay peanuts, you get monkeys.
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02-19-2011, 11:38 AM #15WHT Addict
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very well said.
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02-19-2011, 12:38 PM #16Web Hosting Master
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The feeling that no one from the management really cares about their customers (to big ? to many customers ?). How can a management let their company slide from the best reputation to just a regular host in a few months ? Zac asks me in a ticket how things could have been handled better, i answer him but never got anything back from him.
On each ticket I responded the reason I was leaving and that maybe something could be worked out. In both cases Zac just responded back that each server was set to delete on this certain date. It's as if they did not even read the response or care one bit.
To be honest it was the best decision I made to leave them and have been very happy with Clubuptime now.█ Kevin Kopp - MonsterMegs Business Class Hosting Services
█ Pure SSD Powered Shared, Reseller, and Enterprise Hosting Solutions
█ US & NL Locations :: [US] PhoenixNAP | [NL] EvoSwitch Datacenters
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02-20-2011, 03:35 AM #17Web Hosting Master
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02-20-2011, 09:54 AM #18Junior Guru Wannabe
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Based to ip locators,my Knownhost Vps seems to be in North Carolina-Wilmington-28451-Leland
http://maps.google.com/maps?q=North+...631836&t=h&z=5
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02-20-2011, 11:11 AM #19Web Hosting Master
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Last edited by KnownHost; 02-20-2011 at 11:18 AM.
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