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08-25-2014, 09:09 AM #1New Member
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- Aug 2014
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PRQ.se - Server down and no reply in 5 days
Hi
I am not really sure what to do. I have been with the company PRQ for over a year now. 5 days ago my server went down and I have not heard from them. I have sent multiple emails from different email addresses and to different email addresses but received no reply. Their website is still up but they have no information on Facebook or twitter. There is also no contact phone number.
I am wondering if anybody else is having any issues with them currently or has an idea of what I could do.
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08-25-2014, 09:32 AM #2Web Hosting Master
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I see you tried contacting multiple email addresses -- have you tried their sales@ address? Just to make sure they're not ignoring you, try using a throwaway email address to contact sales@ and ask about a new server. If they respond, they're ignoring you. If not, they may be going under ... or simply under.
Unfortunately, a five-day downtime without response isn't good. It may be time to cut your losses and find a different host, then restore from one of your backups.▐█▌Fresh Roasted Hosting :: High-performance Harrisburg web hosting since 2012!
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08-25-2014, 10:13 AM #3Web Hosting Master
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I'm with @FRH_Lisa, 5 days is waaaaay too long for a response to a server down ticket. If you've exhausted all points of contact and received no response - It's time to move on.
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08-25-2014, 10:17 AM #4New Member
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- Aug 2014
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I cant move on. My domain is registered with them under their name.
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08-25-2014, 10:19 AM #5Web Hosting Master
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PraHost.com - Since 2007
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08-25-2014, 10:34 AM #6Junior Guru
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▄▀▄ Offshore Dedicated Servers
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08-25-2014, 12:59 PM #7Junior Guru
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- Sep 2005
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- 233
As mentioned 5 day downtime with zero response to your repeated contact attempts is unacceptable.
Do you have a contact name that you can check on LinkedIn, Facebook, etc and message them?
Do you have access to your domain where you can change DNS settings?
That said, I would not wait around any longer. 5 days is long enough already. It's time to take action to make sure you can get your business back online.~ Webair Managed Cloud Servers ~ Dedicated Servers ~ Advanced CDN Network ~ Enterprise / Managed Hosting ~ ICANN Accredited Registrar ~ Multiple Data Center Locations - New York, Amsterdam, LA, & Montreal ~
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08-25-2014, 02:23 PM #8Hosting provider
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- May 2002
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- Moscow
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You can try call them:
abuse-mailbox: abuse@prq.se
admin-c: PW1115-RIPE
tech-c: PW1115-RIPE
nic-hdl: PIN7-RIPE
mnt-by: MNT-PRQ
source: RIPE # Filtered
person: Per Warg
address: prq Inet
Box 1206
SE 11479 Stockholm
Sweden
phone: +46 (0)73 9691011TK Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR
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08-25-2014, 04:05 PM #9Web Hosting Evangelist
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- Aug 2013
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Are you sure the domain is actually under their name as in the whois data states their name and not yours? If so you could have a problem. That should never have been allowed to happen.
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08-25-2014, 04:11 PM #10Web Hosting Master
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Explore our outstanding VPS choices tailored to your budget, and we welcome reasonable offers.
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08-25-2014, 05:08 PM #11Web Host Reviewer
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This is the downside of "offshore" hosts that don't respond to lawful notices.
Often, such hosts ignore customers too!|| Need a good host?
|| See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
||
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08-25-2014, 05:14 PM #12Junior Guru
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▄▀▄ Offshore Dedicated Servers
▄▀▄ Keep your privacy!
▄▀▄ Europe Servers with DDoS Protection
▄▀▄ evoluso.com / info@evoluso.com / Telegram: https://t.me/EVOLUSO
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08-27-2014, 10:09 PM #13Web Hosting God
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Soldierxxxxx - do you at least have access to a domain control panel so you can go in and change the A record or nameservers?
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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08-28-2014, 06:24 AM #14Web Host Reviewer
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|| Need a good host?
|| See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
||
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08-29-2014, 02:36 AM #15Web Hosting Master
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YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
Reliable web site hosting is our motto. We have Alertra stats to back that up.
Proven provider of high quality shared and reseller accounts since 2002.
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09-29-2014, 10:22 PM #16New Member
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- Sep 2014
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