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  1. #1
    Join Date
    May 2007
    Location
    Canada
    Posts
    287

    Bigscoots! Impressive Support

    Just want to state that I am not a current customer of theres, so this review is aimed strictly to there customer service.

    Anyways, I am extremely impressed with there customer support. I opened chat to ask a quick question about the difference between there hybrid VPSes and regular VPSes. Ended up talking to Scott for a hour or more and he gave me a bunch of helpful advise, didn't feel pressured at all to buy any services from them. He told me the pros, and cons of certain routes to go (server wise). Which would be more beneficial, and also made me look at things in a long term perspective.

    To sum it up:
    Awesome business approach.
    Great 1 on 1 customer support.
    Amazing website.
    Overall nice guy to shoot the **** with
    They have earned a potential customer.

    Please don't flame me for reviewing customer support. Most companies would of answered my question, asked if I needed anything else and closed the chat. That, or pressure me to buy there services, ect.. Other companies can learn from Scott. Also what I read from other reviews, there hosting is top notch as well.

    So if your hosting is lacking support, choose Bigscoots - you will be very happy with the support.

    Btw, there website is www.bigscoots.com
    www.varcoe.net - Modern web design at an affordable price.

  2. #2
    Join Date
    May 2011
    Location
    Chicago, IL
    Posts
    730
    Long chats well into the wee hours of the morning -- Something BigScoots guarantees with or without every purchase lol.

    Thanks for the kind words, its always refreshing to get some recognition around here as Justin always seems to steal my thunder.
    BigScoots.com - 98% of Clients Stay With Us Forever
    Offering Fully Managed Shared & Reseller Hosting
    Specializing in Managed WordPress, VPS & Dedicated Hosting
    Opened 2010 & 100% Positively Reviewed Since | 100% Network Uptime

  3. #3
    Join Date
    Jul 2010
    Location
    Sydney, Australia
    Posts
    104
    I'm a current customer and definitely can vouch that their support is amazing - kudos to Scott and Justin

  4. #4
    Join Date
    Mar 2011
    Posts
    4,124
    Great going Scott on a Scooter
    Kushal || Host4Geeks || Operating Fully Owned Infrastructure out of 4 Global Datacenters US / UK / India
    Reseller Hosting - Pure SSD | Nginx + LSAPI | Let's Encrypt | WHMCS or Blesta | DDoS Protection| 24x7 Support
    Fully Managed SSD VPS - cPanel /WHM | Softaculous | Let's Encrypt | DDoS Protection | Proactive Monitoring | Server Hardening
    Datacenters - Los Angeles, CA | Lenoir, NC | London, UK |Pune, India

  5. #5
    Join Date
    Jan 2010
    Location
    Europe
    Posts
    372
    I like their web design. The support is easy to get.

  6. #6
    Join Date
    May 2011
    Location
    Chicago, IL
    Posts
    730
    Quote Originally Posted by almosthere13 View Post
    I'm a current customer and definitely can vouch that their support is amazing - kudos to Scott and Justin
    Ha, I knew you were around here somewhere! Always there when we need you, its always a pleasure!

    Quote Originally Posted by Host4Geeks-Kushal View Post
    Great going Scott on a Scooter
    Why would you think it was me on a scooter and not Justin? Hes the one who has got to get around more than me

    Quote Originally Posted by slrslr View Post
    I like their web design. The support is easy to get.
    Thank you.
    BigScoots.com - 98% of Clients Stay With Us Forever
    Offering Fully Managed Shared & Reseller Hosting
    Specializing in Managed WordPress, VPS & Dedicated Hosting
    Opened 2010 & 100% Positively Reviewed Since | 100% Network Uptime

  7. #7
    Join Date
    Jan 2008
    Location
    Sacramento, CA
    Posts
    3,657
    Another great review for the guys on the scooter!
    hostingDifferent---We're hostingDifferent.™
    Premium, Managed and DIY WordPress hosting DONE RIGHT.
    Find out what SERVICE really means!--We're hostingDifferent.

  8. #8
    Join Date
    May 2011
    Location
    Chicago, IL
    Posts
    730
    Quote Originally Posted by hD-Scott View Post
    Another great review for the guys on the scooter!
    "Guy" on the scooter, if there are 2 of us one rides side car next to the scooter.
    BigScoots.com - 98% of Clients Stay With Us Forever
    Offering Fully Managed Shared & Reseller Hosting
    Specializing in Managed WordPress, VPS & Dedicated Hosting
    Opened 2010 & 100% Positively Reviewed Since | 100% Network Uptime

  9. #9
    Join Date
    Jul 2010
    Location
    India
    Posts
    92
    Seeing quite positive reviews for BigScoots. Keep up the good work.

  10. #10
    Join Date
    Jan 2008
    Location
    Sacramento, CA
    Posts
    3,657
    Sorry. Forgot about the sidecar. Though one might be in the b**** seat.
    hostingDifferent---We're hostingDifferent.™
    Premium, Managed and DIY WordPress hosting DONE RIGHT.
    Find out what SERVICE really means!--We're hostingDifferent.

  11. #11
    Join Date
    May 2011
    Location
    Chicago, IL
    Posts
    730
    Quote Originally Posted by praveer View Post
    Seeing quite positive reviews for BigScoots. Keep up the good work.
    Will do our best!
    BigScoots.com - 98% of Clients Stay With Us Forever
    Offering Fully Managed Shared & Reseller Hosting
    Specializing in Managed WordPress, VPS & Dedicated Hosting
    Opened 2010 & 100% Positively Reviewed Since | 100% Network Uptime

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