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  1. #1
    Join Date
    Mar 2008
    Posts
    53

    strange problem with server

    Hello everyone,

    i have a reseller account with resellerzoom and for some reason 90% of my customers can not see my web site or theres. i cant see my web site but if i go to the ip for example

    www.hostingclick.co.uk cant see but http://78.110.160.153/~click i can see. 90% of my customers are the same,

    i am in the UK and the server is in the U.S i think any reason for this?

    is it a server issuse because the tech guys at resellerzoom say its fine or is it a ISP problem in the UK?

    are bt having problems? because someone told me this which i dont know much about

    5. linx3.ukcore.bt.net 0.0% 1.8 2.2 1.8 3.3 0.3
    6. ???
    7. core2-pos6-0.manchester.ukcore.bt.net 0.0% 10.8 10.8 10.6 11.2 0.2
    8. ???
    9. 217.47.109.115 0.0% 10.4 11.0 10.3 12.0 0.5
    10. ???


    Thank you for any help.

  2. #2
    Your reseller account is in the uk and I see your site fine but did you change your dns or ips recently? You may have to wait for it to change. If you seem to be still having problems, I would try requesting a new server to be on.
    Last edited by M Bacon; 06-09-2009 at 04:38 AM.

  3. #3
    Join Date
    Nov 2007
    Location
    Northallerton
    Posts
    249
    Are you sure you have not got partial transit?

  4. #4
    Join Date
    Mar 2008
    Posts
    53
    am not sure i dont manage the box myself its fully managed. I may have to look out for new reseller if i can not get this sorted soon.

  5. #5
    Join Date
    Jun 2003
    Location
    World Wide Web
    Posts
    581
    Quote Originally Posted by hostingclick View Post


    www.hostingclick.co.uk cant see but http://78.110.160.153/~click i can see. 90% of my customers are the same,

    Could you please let me know the exact error that you are getting on the browser while trying to access www.hostingclick.co.uk

    It seems that www.hostingclick.co.uk is pointing to the ip 78.110.160.155 rather than 78.110.160.153.
    SupportExpertz.com - the name says it all!
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  6. #6
    Join Date
    May 2007
    Location
    Canada
    Posts
    183
    Looks like you also have the wrong name servers listed for your domain name as well:

    ns2-bradford.nswebhost.com
    ns1-bradford.nswebhost.com

    Take a peek at this tool:
    http://www.dnsqueries.com/en/domain_check.php
    Quality Hosting - http://www.robohostingsolutions.com
    My Blog - http://solidservers.ca
    Freelance Server Administration (decent rates!) - Chris(at)SolidServers.ca

  7. #7
    Join Date
    Mar 2009
    Location
    Near You..
    Posts
    81
    I could see that you have updated your name servers recently. Please ask your providers to update the NS records at the server end.

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