You're welcome, and this discussion and what happened made me realize the point you wanted to get through:
It is not about refund of the tiny amount, but the painstaking realization that support does not want to work with you. I understand that if you host several sites and have many clients, sooner or later something will happen that may include seemingly strange coincidences. When the host then purges you, and denies to speak with you an rather blames you without investigating, then you are into a lot of trouble.
I feel like what happened to me this time was a learning experience, how to evaluate hosting companies. A company is entitled to determine its own policy.
It is perfectly possible to operate a host this way. many of the clients never get into reselling and usually you can host a long time before something unusual happens. So it is possible for them to profit a lot this way. but if you plan on doing some serious reselling, such hosts can get you into deep water. I would take care to avoid becoming such a victim.
That is the value of a forum like this, you eventually drill down to a good host with a policy that suits you.
Does anyone else have something to say about this?
Originally Posted by qtriangle
Thanks for understanding my pain.
I always believe that dealing with a humane approach is must for any business. Turning away a customer can never be right. Businesses should try to win the customers, even the toughest of the customers.