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05-23-2006, 04:14 PM #1Disabled
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cpanel auto-responders stopped working
I checked /etc/valiases/domain and see all the proper .autorespond extensions/lines
The auto-responders however are not working at all, no responses made well automatically
I ran forced cpanel update and restart exim as well
Any suggestions? DNS is fine.
The mails were sent fine, no errors returned and nothing in mail queue.
Just the auto responders stopped working.
I got 2 clients both on 2 seperate cpanel servers (both using RELEASE) that submitted
a ticket about this problem.Last edited by UnrealSilence; 05-23-2006 at 04:28 PM.
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05-24-2006, 12:38 PM #2Disabled
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Hmm...anyone know about this or have similiar issue in the past?
I can't figure this out for the life of me.
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05-24-2006, 01:53 PM #3Web Hosting Master
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You might want to check if the autoresponder file is present under /home/username/.autorespond/
Also make sure that /usr/local/cpanel/bin/autorespond is working and has the correct permissions.SupportExpertz.com - the name says it all!
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05-24-2006, 02:49 PM #4Disabled
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yes,
Code:root@server2 [/home/patri3]# ls -lh total 124K drwx--x--x 16 patri3 patri3 4.0K May 24 13:36 ./ drwx--x--x 606 root root 20K May 23 18:49 ../ drwx------ 2 patri3 patri3 4.0K May 23 15:11 .autorespond/ -rw------- 1 patri3 patri3 478 May 24 13:36 .autorespond-loopprotect
Code:root@server2 [/usr/local/cpanel/bin]# ls -lh total 60M drwxr-xr-x 2 root root 12K May 23 15:07 ./ drwx--x--x 37 root wheel 4.0K May 23 15:07 ../ lrwxrwxrwx 1 root wheel 16 Jan 29 00:42 adduser -> /scripts/adduser* -rwxr-xr-x 1 root root 942 Jun 17 2005 antirelaydinstall* -rwx------ 1 root root 2.4M May 14 20:04 apacheadmin* lrwxrwxrwx 1 root root 6 Jan 29 00:42 apachewrap -> cpwrap* -rwxr-xr-x 1 root root 612K May 14 20:04 autorespond*
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05-24-2006, 03:26 PM #5Web Hosting Master
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The files within /home/username/.autorespond/* should have the same owner and chmod 644.
If that is correct, try checking the logs(/var/log/exim_mainlog) and see what haapens when you send the mail. If the autoresponder is working, you should see something like the following:
1Fhkdj-0004j8-TK => |/usr/local/cpanel/bin/autorespond user@domain /home/username/.autorespond (user@domain) <user@domain> R=virtual_aliases_nostar T=virtual_address_pipe S=1808 QT=4s DT=0s
If its broken, you may see something like the following:
1Fhkdj-0004j8-TK** |/usr/local/cpanel/bin/autorespond user@domain /home/username/.autorespond (user@domain) <user@domain> R=virtual_aliases_nostar T=virtual_address_pipe: delivery to pipe forbidden
Also check if the pipe_transport option is enabled in the exim configuration. You can also try a force exim upgrade(after taking a backup of /etc/exim.conf).SupportExpertz.com - the name says it all!
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05-24-2006, 03:38 PM #6Disabled
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Thanks for your reply.
Exim mainlog shows this error: (many of them)
2006-05-24 06:39:39 H=(duitsreclame.nl) [xxx.207.56.229] F=<roarko@recipient.nl> temporarily rejected RCPT <subscribe@hosteddomain.com>: error in redirect data: colon expected after route list in "@hostedomain.com,|/usr/local/cpanel/bin/autorespond subscribe@hostedomain.com /home/patri3/.autorespond"
So what exactly does that mean now?