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10-18-2011, 03:44 PM #1Junior Guru Wannabe
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How my domain was screwed by Jaguar PC
I recently purchased Managed VPS hosting from Jaguar PC (Landis Holdings Inc) http://jaguarpc.com
I realized that my reverse DNS for the IP addresses they gave me was resolving to another domain name. I asked them to fix the addresses pointing to my site. They did not.
I asked them again - the level 1 tech made it sound like it was my mistake. It was not.
4 Domain names were pointing at my address and when I tried contacting the owners - they would not respond. But actually contacting them was not my responsibility - it was the responsibility of Jaguar PC - they gave me a dirty ip address.
So yesterday I checked Google and now all of my site content is indexed for one of the 4 domains that was parked on my IP address.
After threatening planetdomain.com with redirects to gay.com I got some quick responses. When first they denied ownership - they came to their senses.
This stuff really messes up your site rank and I have no idea if I will ever get back the Google Site Link indexing that I have had for several months. Google does not create the new style of site links for every site (like starbucks has)the categorical links under the site name.
All of my links point to some asinine domain that does not even have a website.
On another note:
Even though this has happened their Tier 3 support has been superb. The Tier 1 support is useless, I don't want them on my site or in the server.
Don't make the same mistake I made and just assume that everyone knows what they are doing. Don't trust your assigned IP address until you find out who else is pointing at you or your Google site links will be hijacked by some jerk in Australia.
I am highly disappointed and so angry that I can not put it in words.0
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10-18-2011, 03:53 PM #2Web Hosting Master
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Synersis Media | Boutique Technology Marketing Agency0
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10-18-2011, 03:58 PM #3Web Hosting Master
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How your IPs were used previously or what your rDNS is set to, doesn't describe what you're experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised or seriously set up incorrectly. I can point domains to IPs all day long. It doesn't mean a site hosted on the server will magically resolve, as in your case where the domain resolved to your website content and was picked up by Google.
Last edited by Hsunami; 10-18-2011 at 04:03 PM. Reason: grammar
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10-18-2011, 04:09 PM #4Junior Guru Wannabe
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My site was a wicked disaster to setup on this server. I have log files that go back to January of last year. I have found log files that were 250 MB in size sucking up Hard Drive space and hundreds of truncated backup files that had nothing to do with my usage. I wasn't even setup until a month ago. I had more than 200,000 Inodes being sucked up before I ever put a file on the server.
I asked that the container be wiped clean and the tech acted like he was doing me a huge favor and said, I won't charge you $15 this time. He did absolutely nothing. I had all of the same files in the container.
I am not technically inept - New to VPS yes. An idiot - no. Managed VPS is not supposed to be a month long nightmare.
I am very unhappy - BUT some of the Tier 3 support people are really amazing, helpful and polite beyond words.. There is one in particular that I like a lot - his name is Anook. He should get a medal of valor.0
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10-18-2011, 04:36 PM #5Web Hosting Evangelist
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AFAIK, rDNS can only resolve an IP to a single domain.
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10-18-2011, 04:39 PM #6Web Host Reviewer
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These build up over time, and do not come well-setup by default.
One of the first things I do on a new server is tweak all the log file settings.
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doesn't describe what you're experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised
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JaguarPC is a Virtuozzo host and SolusVM host, and they create new VPS from preset images. If the problem was in the image, a LOT more customers would have these issues. It sounds like your specific VPS was compromised.
I hate to shift blame, but did you ever secure the VPS?
Or request that JaguarPC secure it?
Or hire a skilled outside admin to secure it?
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Nope. I have an rDNS IP resolving to four domains.
And it was by accident, not on purpose. (Need to fix it, when I get some time. Oops.)
###Last edited by kpmedia; 10-18-2011 at 04:45 PM.
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10-18-2011, 04:42 PM #7Web Host Reviewer
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Dupe post removed.
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10-18-2011, 04:45 PM #8Junior Guru Wannabe
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I asked JAG to fix this issue two weeks ago.. Managed VPS means - I am not the one that should be the expert. I reported that I was getting Root messages of people trying to login to SSH from Taiwan, Russia, China and other places.
I reported that several domains were pointed at my IP addresses.
I reported the very large, very old log files on the server.
I have had issues with the MySql server, FTP server, server file permissions and just about every process that should not be an issue.
This is stuff that is supposed to be taken care of before they dump you in some hacked container.
I am getting angrier by the minute.0
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10-18-2011, 04:48 PM #9Web Host Reviewer
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This is just standard attacks, unrelated to anything else described so far. You need to manage the firewalls in WHM. Or hire an admin to proactively managed this for you.
This is stuff that is supposed to be taken care of before they dump you in some hacked container.
Are you on Virtuozzo or SolusVM?|| Need a good host?
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10-18-2011, 04:52 PM #10Junior Guru Wannabe
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30 support tickets later - Yes - I have asked that they have a Tier 3 tech secure and go through the server - That is what managed is. They manage it - that includes security.
I have not changed ANYTHING - I have continuously asked for their assistance for server side issues.
Thy have been fixing stuff that was broken when I got it -0
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10-18-2011, 04:59 PM #11Junior Guru Wannabe
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Virtuozzo
OR - it has become normal to just keep fixing the broken stuff. A lot of people are just like me - they ASSUME - that they are in good hands.
I had serious doubts about the image from the beginning when I started locating all of the huge log files and truncated files, and the fact that PLESK and Cpanel were setup simultaneously on the server. They said that is not possible - you do not have a Plesk license they said - BUT IT WAS.
The fact that they were saying server files had wrong permissions and it was impossible to setup even basic services had me concerned from the beginning.
And dumping images created from previously used containers and replicating them is absolutely no way to manage VPS servers. The fact that you would even suggest that is a normal practice gives me an upset stomach.
Initially Cpanel support told me they would not support the server and that the machine needed to be erased and freshly installed because Plesk was installed.Last edited by Acapuclo Kevin; 10-18-2011 at 05:10 PM.
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10-18-2011, 05:07 PM #12Disabled
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Maybe I just don't fully get the ip part of this but there is nothing we can do about outside sites redirecting or using your content. And with a vps the ips you get are just yours, its not possible for others to use them.
If this is saying your vps was just hacked and you need it reset or assistance from us to help clear it thats where L3 can help, L1 wouldnt be loggin in to servers and trying to fix exploits.
If you were delivered a vps that was unusable from the start that would be a serious concern. Was this linux or windows? A plesk image would not and could not show up in a linux system from our templates, we dont offer it. A cpanel one could not show up in a windows system, again its not supported and we dont offer it. Very curious to see just what is going on with this on, it just sounds bizarre.0
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10-18-2011, 05:07 PM #13Web Hosting Master
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Wait, so your VPS was delivered to you with cPanel and Plesk installed at the same time? Something is definitely not right here. In any case, have you let the JaguarPC representative know your ticket number(s) so they can look into your issue?
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10-18-2011, 05:14 PM #14Junior Guru Wannabe
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Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Dedicated Servers
Resellerzoom.com - Reseller specialist | Cpanel Reseller hosting | Failover cPanel Hosting0
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10-18-2011, 05:23 PM #15Junior Guru Wannabe
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Yes. They know all of this from the beginning. I even gave them the Email from Cpanel support saying they would not support the server because Plesk was installed simultaneously with Cpanel.
The IP Addresses were not mine. They resolved to Donortec.org in Australia. Infosearchweb.com, sacommunity.info, sacommunity.gov.au, matchit.org,matchit.org.au and my Google weblinks all have infosearchweb.com addresses now.
AND - they all tracked back to Planet Domain. And the gimpy little squat Australian sent me an Email saying - we were Jaguar PC clients with your IP addresses - Oops.
The more I think about this the more pissed off I get.Last edited by Acapuclo Kevin; 10-18-2011 at 05:26 PM.
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10-18-2011, 05:27 PM #16Web Host Reviewer
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I don't think you're understanding what an image is, for VPS. The OS is built/compiled, installed, typical services added, and then panels added. It's a "brand new" ready-to-do system. That gets imaged. The time to install a server "from scratch" can take hours. I did one yesterday, and that was starting from an empty OS-only template. It's as fun as watching grass grow. Re-installing a full system from an image can take 5 minutes.
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10-18-2011, 05:36 PM #17Junior Guru Wannabe
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Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Dedicated Servers
Resellerzoom.com - Reseller specialist | Cpanel Reseller hosting | Failover cPanel Hosting0
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10-18-2011, 05:37 PM #18Junior Guru Wannabe
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Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Dedicated Servers
Resellerzoom.com - Reseller specialist | Cpanel Reseller hosting | Failover cPanel Hosting0
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10-18-2011, 05:46 PM #19Junior Guru Wannabe
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Jaguar PC should have taken care of this when I asked them to 2 weeks ago.
My site links suck now - all point to infosearchweb.com in Australia. Google is impossible to contact. A year of perfect SEO, Meta Tags, Meta Descriptions, perfect validations for every page and css page. I don't even have white space in my java files.
Wasted - so some dumb ass in Australia can jack my search results.0
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10-18-2011, 05:48 PM #20Web Hosting Master
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Hello Dean,
I understand that you are upset at the issue; however, no one can help you or look into this until we have a ticket number. Our staff is happy to look into this for you and work with you to see what happen that caused this misfortune.
You can e-mail me, PM or even AIM as you have done in the past. I'm all ears buddy.Synersis Media | Boutique Technology Marketing Agency0
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10-18-2011, 05:53 PM #21Junior Guru Wannabe
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Then you didn't bother to image the container before you stuck me in it. That explains all of the setup issues and huge log files from January and why my site links all point to another site in Google.
Look... I can't trust this any more. I have extensive work that went into this site. This really sucks. Go look up my site on Google - I am infosearchweb.com now.
You said I would be in a server in Dallas - this server appears to be in Houston. My sitelinks are all jacked.
You look up the ticket - it was one of the very first submitted.0
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10-18-2011, 05:53 PM #22Junior Guru Wannabe
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Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Dedicated Servers
Resellerzoom.com - Reseller specialist | Cpanel Reseller hosting | Failover cPanel Hosting0
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10-18-2011, 05:56 PM #23Junior Guru Wannabe
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If one IP was "dirty" which can happen at any hosting provider recycling the IPs from clients to clients, we can swap it in no time with another IP. In which ticket did you brought up this issue? I would like to review this as this is not an issue for us to change the IP.
Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Dedicated Servers
Resellerzoom.com - Reseller specialist | Cpanel Reseller hosting | Failover cPanel Hosting0
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10-18-2011, 06:00 PM #24Junior Guru Wannabe
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Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Dedicated Servers
Resellerzoom.com - Reseller specialist | Cpanel Reseller hosting | Failover cPanel Hosting0
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10-18-2011, 06:09 PM #25Junior Guru Wannabe
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I just looked at the ticket system and it appears many tickets are gone - deleted - not there.
I can not locate the tickets for the Cpanel Plesk notes and perhaps they are in a ticket with other issues. There were over 30 tickets - now there are 16.
I can however get the ticket from Cpanel support ticket system where he said, I looked at your server I can not support the server because Plesk is installed. I see no easy option other than erasing the server and installing the OS from scratch. That is why the server has permission issues and you will continue to have serious issues in the future.
This is the current ticket. It took 24 hours to get a reply.
134451980
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