Results 26 to 50 of 110
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05-19-2005, 11:18 PM #26Retired Moderator
- Join Date
- Apr 2004
- Location
- Venezuela
- Posts
- 253
Guys, I signed on, the process was easy.
And the fist ticket was opened for a customer at 9.56pm and the reply was received at: 10.07pm. So 11 minutes.
They need an aditional information that we didn't provide, so they contacted me, and the ticket was solved in 37 minutes total, including finding me, and the time I took to supply information.
The response was very professional, so if they keep doing things like this, this will be greatNoooooooooooooooooooooooooooo, don't touch this!
WebHostingTalk.com
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05-19-2005, 11:20 PM #27Web Hosting Evangelist
- Join Date
- Jul 2004
- Posts
- 465
What type of information is required and how was the anonymity?
edit: to add - not to rain on a parade, that is a great level of professionalism but you are one of only a few customers most likely at this point - I'm interested to see how it scales.Plexi Hosting and Web Services LLC - Solid hosting, gift cards
TalkShoe - Live, interactive podcasts
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05-19-2005, 11:28 PM #28Retired Moderator
- Join Date
- Apr 2004
- Location
- Venezuela
- Posts
- 253
They need all the servers info, cpanel, datacenter, and management (if you have).
anonymity: they even say thanks to my customer to use our services using our company name, so was excelent on my point.
I don't know if they have 1000 customers, but worked for me, and I think this kind of review can help them get more customer, so I can sleep well for .50cents a ticket! Great deal for me
Hope it scale well!Noooooooooooooooooooooooooooo, don't touch this!
WebHostingTalk.com
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05-19-2005, 11:30 PM #29Web Hosting Evangelist
- Join Date
- Jul 2004
- Posts
- 465
Great! I wasn't trying to sound too negative, just an observation and I do hope they prove themselves to be a force to be reckoned with.
Plexi Hosting and Web Services LLC - Solid hosting, gift cards
TalkShoe - Live, interactive podcasts
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05-20-2005, 09:19 AM #30Junior Guru Wannabe
- Join Date
- Jan 2005
- Posts
- 78
Thank you, tuwebfacil. I'm confident that we'll be able to provide the level of service you detailed for years to come.
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05-20-2005, 10:30 AM #31Web Hosting Master
- Join Date
- Apr 2003
- Location
- New Jersey USA
- Posts
- 897
Originally posted by tuwebfacil
They need all the servers info, cpanel, datacenter, and management (if you have).
Are you referring to root access to the servers?
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05-20-2005, 10:33 AM #32Retired Moderator
- Join Date
- Apr 2004
- Location
- Venezuela
- Posts
- 253
In my case I gave them root access, but for their services, but I think they services will work with a Reseller account.
BTW: If I keep responding in this post, I will get a job with them in Sales?
Noooooooooooooooooooooooooooo, don't touch this!
WebHostingTalk.com
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05-20-2005, 10:36 AM #33Junior Guru Wannabe
- Join Date
- Jan 2005
- Posts
- 78
Originally posted by eMax
Are you referring to root access to the servers?
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05-20-2005, 09:06 PM #34Web Hosting Guru
- Join Date
- Dec 2004
- Location
- UK
- Posts
- 276
Really good service, they went out of their way to help me out.
What else can i say apart from highly recommended
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05-20-2005, 10:03 PM #35Web Hosting Master
- Join Date
- May 2003
- Location
- Florida
- Posts
- 902
I signed up last night and received a welcome email within a few minutes of signing up. The email provides instructions how to activate the service. Tonight, because I haven't activated my account yet, I received a follow-up email checking to make sure that I received my welcome email.
Pretty impressive. I don't think anybody has ever followed up on a purchase after they already had my money. Great way to start!
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05-20-2005, 11:12 PM #36Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
Thank you for the great comments. We really try to go above and beyond for our customers.
I hope it just shows how much we enjoy what we do and that we stand behind our service.
Oh - because we want to meet more of you, let's go ahead and let the special run until Sunday night 11:59pm.
Again thank you!
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05-21-2005, 09:47 PM #37Aspiring Evangelist
- Join Date
- Mar 2002
- Posts
- 377
Two questions I would like to ask of you:
1) Will you use custom signatures such as:
"Your Name
Support Department
Client Company Name"
?
2) Do you support SupportTrio? (I'd imagine you support pretty much any support desk, but wanted to make sure)
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05-21-2005, 09:58 PM #38Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
Yes. What we ask is you setup a custom signature in your helpdesk for our specific login lilke:
--------
Your Company
www.yourcompany.com
and we will put on top -
Thank You,
Jerett Patterson
Now for your second question -
Yes we will support any helpdesk that enables you to setup a notifier to an email address we give you.
I hope this helps and again - thank you for the questions.
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05-21-2005, 09:59 PM #39Aspiring Evangelist
- Join Date
- Mar 2002
- Posts
- 377
Sounds great
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05-21-2005, 10:21 PM #40Web Hosting Master
- Join Date
- Feb 2002
- Location
- San Diego CA
- Posts
- 1,478
I dont get it, what is the difference btw 8hr plan and 24 hr plan?
8 hr plan means you will be available only 8 hrs a day?What you can do with Cpanel ------------------> |||||
What you can do with Cpanel XP+CpanelAPP -------> ||||||||||||||||||||||||||||||||||||||||
Your competitors are cashing in with Cpanel XP & CpanelAPP, are you?
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05-21-2005, 10:41 PM #41Aspiring Evangelist
- Join Date
- Mar 2002
- Posts
- 377
Speaking of that, can we specify what 8 hrs we need you available for, or do you decide that?
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05-21-2005, 11:51 PM #42Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
Yes that is correct. 8 hour plan is for an 8 hour shift, 12 hours plan is for a 12 hour shift, and 24 hour plan is for an all day shift.
You can specify the 8 or 12 hours you wish Available 24x7 to cover.
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05-23-2005, 02:02 AM #43WHT Addict
- Join Date
- Dec 2004
- Posts
- 120
Is this special still available? Tried to use your Live Help but it says you are offline.
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05-23-2005, 01:04 PM #44Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
Live chat should be back up. We had to go to an auxillary live chat program since I current chat provider is having serious server issues. Im not sure if we will continue using them.
The special is something I can grant you if you email me. We are actually going to have a meeting today to determine if we should extend this special to memorial day or not.
thank you.
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05-23-2005, 06:08 PM #45Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
I have exciting news!
After seeing how successful running the special was we have decided to lower our setup prices by 50% for now on.
So if you are looking for the quality support at the special rate - just visit the site. The setup fee's have been adjusted.
Thank you all for such a great turn-out so far.
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05-24-2005, 03:34 PM #46Junior Guru
- Join Date
- Aug 2003
- Location
- Vancouver,WA USA
- Posts
- 181
I left an email message at sales@Available247.net....no reply.
So, I then went to chat and you told me to email you at Jerett@Available247.net.....still no reply after 2 days.
I went back to your chat last night and today. Both times it said "Online" , but I keep getting this:
There are no operators available at the moment. If you would like to leave a message, please type it in the input field below and click "Send" button.
What is the best way to contact you?
Thanks██ Innerplanet Web Hosting | Hosting websites worldwide since 1998
██ Real 24 Hour Support | Enterprise Level Cloud Servers
██ Why host your website in coach when you can host it in first class for the same price?
██ www.innerplanet.com
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05-24-2005, 06:41 PM #47Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
I apologize for no one being available on the sales desk. We were tied up handling some business matters.
If you ever need someone and can't reach us through live chat - just call us - 866.222.3131
To bad our techs can't do sales, right?
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05-24-2005, 06:43 PM #48Junior Guru
- Join Date
- Aug 2003
- Location
- Vancouver,WA USA
- Posts
- 181
Hi, thanks for the reply.
██ Innerplanet Web Hosting | Hosting websites worldwide since 1998
██ Real 24 Hour Support | Enterprise Level Cloud Servers
██ Why host your website in coach when you can host it in first class for the same price?
██ www.innerplanet.com
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05-28-2005, 08:14 PM #49Web Hosting Master
- Join Date
- Feb 2003
- Location
- Kuala Lumpur, Malaysia
- Posts
- 4,980
Just dropped you a PM, let me know
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05-28-2005, 09:58 PM #50Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
I hope you got my reply and please let me know if there is anything else I can answer for you.